Logistics Coordinator - White Glove Service Center

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          "text": "<p>The White Glove Service Center (WGSC) is a diverse team that supports the global network through process management, program management, and operational expertise to service customers through operational excellence.</p><p>The WGSC works in conjunction with GEO (Operations), Account Management, Product Leaders, and Sponsors to deliver on our commitment to our customers. In the traditional project management approach of “Plan – Execute – Monitor and Control”, the WGSC focuses on ‘monitor and control’ using operational knowledge, data, dashboards, and exception management techniques to establish, maintain, and achieve company and customer specific KPIs.</p><p>Communication, exception management and operational excellence form the bedrock of customer service for logistics coordinators in the WGSC.</p><p>Logistics Coordinators will often be the ‘first line’ of communications, meaning that this role is perfect for both honing one’s craft, as well as gaining fast exposure to a vast and exciting network of peers. The ideal candidate is energetic, enthusiastic, detailed-oriented, and obsessive about providing solutions to those who are in need. This person should be as equally comfortable working in a team as they are being the one person at the forefront of uncovering issues and providing solutions.</p><p><strong>Major Duties and Responsibilities</strong></p><ul><li><strong>Customer Communication</strong>: professional and timely response to customer and network inquires.</li><li><strong>Data Competency</strong>: ensuring complete, accurate, and timely data for all shipments. Including managing EDI transmissions and the integrity of internal and external reporting.</li><li><strong>Exception Management</strong>: using reporting, dashboards, and other tools to manage in-transit exceptions and provide network visibility to performance and process exceptions.</li></ul>",
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          "text": "<p>“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder</p><p>Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.</p><ul><li>15,000+ trained professionals</li><li>250+ locations worldwide</li><li>Fortune 500</li><li>Globally unified systems</li></ul>",
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