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Platform Operation Manager

777d418f 12a0 41c0 A348 Bf62b0b2dda8 19000101 000001 · Fort Lauderdale, FL, US, Fort Lauderdale, FL · On Site · Active · $70,000–$80,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company777d418f 12a0 41c0 A348 Bf62b0b2dda8 19000101 000001
TitlePlatform Operation Manager
Normalized title-
Department / team-
LocationFort Lauderdale, FL, United States
Work modelOn Site
Employment typeFull Time
Salary$70,000–$80,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 777d418f 12a0 41c0 A348 Bf62b0b2dda8 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Fort Lauderdale.Open
Work model jobsActive On Site postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company777d418f 12a0 41c0 A348 Bf62b0b2dda8 19000101 000001
Source6c3a3614-252b-4127-a028-5d6705431b9f
ATS providerADP Workforce Now Recruiting

Description

About the Role This is an operational leadership role that owns service-delivery execution on Encompass Onsite's two-sided marketplace. The Manager, Platform Operations reports directly to the Director, Platform Operations and is responsible for turning marketplace supply into completed, on-SLA service across both of our service-delivery lanes — Preventative Maintenance (PM) and Reactive. The Manager runs the daily operating system, leads two team leads and their specialists, and owns the operational KPIs that compound into customer trust and partner stickiness: PM completion, time-to-dispatch, first-time completion, SLA compliance, and escalation outcomes. This is a hands-on, technology-forward operator role. You will lead a lean team that leverages AI, automation, and data tooling to scale throughput without scaling headcount. You will be a key voice in how Encompass Onsite scales service delivery over the next 24 months. What You'll Do Service-Delivery Execution & SLA Ownership: Own day-to-day execution across the Preventative Maintenance and Reactive lanes. PM completion, time-to-dispatch, first-time completion, SLA compliance, and escalation outcomes are your numbers. Run the weekly operating rhythm — business review, escalation review, partner performance review, staffing review — and close the loop on what the metrics say. AI- & Technology-First Operating Model: Lead the adoption of AI, automation, and data tooling inside the Platform Operations function.Identifythe workflowswereautomation;LLM-powered triage, or predictive routing can replace manual effort. Partner with Product and Engineering to scope, pilot, and scale those bets. Treat headcount as the last lever, not the first. Lead Two Service-Delivery Lanes: Manage two team leads — one running thePreventative Maintenance Lane, one running theReactive Lane— and the operations specialists supporting them. Hire, coach, develop, and (when needed) raise the bar. Build a bench and a documented succession plan for both lead roles. Operational Playbook & Standards: Build andmaintaina single shared playbook that spans both lanes: triage standards, escalation paths, scan compliance, verification quality, partner hand-offs, and customer comms. Codify the standard, run the audits, and close the gap when reality drifts. Partner & Quality Management on the Delivery Side: Enforce service-quality standards across the partner network on completed work. Work hand-in-hand with the supply-side function onpartner performance signals, scorecards, and behavior change. Manage escalations cleanly — clear ownership, fast recovery, no finger-pointing. Cross-Functional Influence: Translate field reality into prioritized product and tooling requirements. Partner with Product, Engineering, Partner Success, Customer Success, Finance, and Field Operations. Be the most credible voice in the room when service-delivery questions come up. Lead a Lean, Analytical Team: Build and lead a small team of analytical operators who live in the data. Use technology to scale processes rather than relying on a large human capital footprint. Move people up the value chain as automation absorbs the rote work. Qualifications Minimum Qualifications: 3–5+ years of experience in an operations role, including at least 2 years leading people — ideally including team leads or supervisors, not solely individual contributors. Demonstrable track record of owning operational KPIs and moving the underlying metrics in a measurable way. Highly quantitative and data-driven, with hands-onproficiencyin dashboards, databases, and advanced spreadsheet modeling. Fluency with AI and automation in an operations context — comfortable evaluating, piloting, and scaling AI-augmented workflows, and willing to lead AI adoption inside an ops team. Experience working with an independent-contractor or third-party partner network; understands that influence at scale comes through scorecards, incentives, and relationships rather than authority. Proven ability to break down ambiguous, complex problems into clear, structured components and ship against them. Strong bias for action and a "get-it-done" attitude. Comfortable in fast-paced, ambiguous, high-growth environments. Preferred Qualifications: Prior leadership experience in tech-enabled field services, facilities maintenance, on-demand services, or marketplace operations (e.g., Lessen, Vixxo , Divisions,Front door,Service Titancustomer-side, Uber, Lyft, DoorDash, Instacart). Program management or project management background — experience standing up programs, running structured rollouts, or managing cross-functional initiatives end-to-end. PMP / Agile / Scrum exposure is a plus; certification is not required.

Full job record

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Source ID6c3a3614-252b-4127-a028-5d6705431b9f
Board ID6c3a3614-252b-4127-a028-5d6705431b9f
Provideradp_workforcenow
Provider Job Key633300
TitlePlatform Operation Manager
Normalized Title—
Statusactive
Activeyes
Location TextFort Lauderdale, FL, US, Fort Lauderdale, FL
Department—
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Employment Typefull_time
Workplace Typeon_site
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CountryUnited States
RegionFL
CityFort Lauderdale
Salary Raw70000.00 To 80000.00 (USD) Annually
Salary Min70,000
Salary Max80,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=777d418f-12a0-41c0-a348-bf62b0b2dda8&ccId=19000101_000001&lang=en_US&type=JS&jobId=633300&jwId=9205197837270_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=777d418f-12a0-41c0-a348-bf62b0b2dda8&ccId=19000101_000001&lang=en_US&type=JS&jobId=633300&jwId=9205197837270_1
First Seen At2026-06-03 09:15:42Z
Last Seen At2026-06-06 12:48:29Z
Last Checked At2026-06-06 12:48:29Z
Last Changed At2026-06-06 12:48:29Z
Inactive At—
Source Posted At2026-06-02 22:09:00Z
Source Updated At—
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    "requisitionDescription": "<div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);' data-pasted=\"true\"><p style=\"margin: 21.3333px 0px 10.6667px;padding: 0px;font-weight: bold;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(0, 0, 0);text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:21px;line-height: 28.0583px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">About the Role</span></span></p><p style=\"margin: 0px 0px 9.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 22.5px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">This is an operational leadership role that owns service-delivery execution on Encompass </span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Onsite&#39;s</span><span style=\"margin: 0px;padding: 0px;\"> two-sided marketplace. The Manager, Platform Operations reports directly to the Director, Platform Operations and is responsible for turning marketplace supply into completed, on-SLA service across both of our service-delivery lanes &mdash; Preventative Maintenance (PM) and Reactive. The Manager runs the daily operating system, leads two team leads and their specialists, and owns the operational KPIs that compound into customer trust and partner stickiness: PM completion, time-to-dispatch, first-time completion, SLA compliance, and escalation outcomes.</span></span></p><p style=\"margin: 0px 0px 9.33333px;padding: 0px;font-weight: normal;font-style: normal;vertical-align: baseline;background-color: transparent;color: windowtext;text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 22.5px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">This is a hands-on, technology-forward operator role. You will lead a lean team that leverages AI, automation, and data tooling to scale throughput without scaling headcount. You will be a key voice in how Encompass Onsite scales service delivery over the next 24 months.</span></span></p><p style=\"margin: 21.3333px 0px 10.6667px;padding: 0px;font-weight: bold;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(0, 0, 0);text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:21px;line-height: 28.0583px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">What You&#39;ll Do</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Service-Delivery Execution &amp; SLA Ownership:&nbsp;</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Own day-to-day execution across the Preventative Maintenance and Reactive lanes. PM completion, time-to-dispatch, first-time completion, SLA compliance, and escalation outcomes are your numbers. Run the weekly operating rhythm &mdash; business review, escalation review, partner performance review, staffing review &mdash; and close the loop on what the metrics say.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">AI- &amp; Technology-First Operating Model:</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Lead the adoption of AI, automation, and data tooling inside the Platform Operations function.Identifythe workflowswereautomation;LLM-powered triage, or predictive routing can replace manual effort. Partner with Product and Engineering to scope, pilot, and scale those bets. Treat headcount as the last lever, not the first.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Lead Two Service-Delivery Lanes:</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Manage two team leads &mdash; one running thePreventative Maintenance Lane, one running theReactive Lane&mdash; and the operations specialists supporting them. Hire, coach, develop, and (when needed) raise the bar. Build a bench and a documented succession plan for both lead roles.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Operational Playbook &amp; Standards:</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Build andmaintaina single shared playbook that spans both lanes: triage standards, escalation paths, scan compliance, verification quality, partner hand-offs, and customer comms. Codify the standard, run the audits, and close the gap when reality drifts.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Partner &amp; Quality Management on the Delivery Side:</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Enforce service-quality standards across the partner network on completed work. Work</span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">hand-in-hand</span><span style=\"margin: 0px;padding: 0px;\">with the supply-side function onpartner performance signals, scorecards, and behavior change. Manage escalations cleanly &mdash; clear ownership, fast recovery, no finger-pointing.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Cross-Functional Influence:</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Translate field reality into prioritized product and tooling requirements. Partner with Product, Engineering, Partner Success, Customer Success, Finance, and Field Operations. Be the most credible voice in the room when service-delivery questions come up.</span></span></li><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Lead a Lean, Analytical Team:</span></span><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Build and lead a small team of analytical operators who live in the data. Use technology to scale processes rather than relying on a large human capital footprint. Move people up the value chain as automation absorbs the rote work.</span></span></li></ul><p style=\"margin: 21.3333px 0px 10.6667px;padding: 0px;font-weight: bold;font-style: normal;vertical-align: baseline;background-color: transparent;color: rgb(0, 0, 0);text-align: left;text-indent: 0px;\"><span style=\"margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-size:21px;line-height: 28.0583px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Qualifications</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Minimum Qualifications:</span></span></li></ul><ul style=\"list-style-type: circle;\"><li style=\"margin-left: 72px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">3&ndash;5+ years of experience in an operations role, including at least 2 years leading people &mdash; ideally including team leads or supervisors, not solely individual contributors.</span></span></li><li style=\"margin-left: 72px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Demonstrable track record of owning operational KPIs and moving the underlying metrics in a measurable way.</span></span></li><li style=\"margin-left: 72px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Highly quantitative and data-driven, with hands-onproficiencyin dashboards, databases, and advanced spreadsheet modeling.</span></span></li><li style=\"margin-left: 72px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Fluency with AI and automation in an operations context &mdash; comfortable evaluating, piloting, and scaling AI-augmented workflows, and willing to lead AI adoption inside an ops team.</span></span></li><li style=\"margin-left: 72px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW247495116 BCX8\" style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW247495116 BCX8\" style=\"margin: 0px;padding: 0px;\">Experience working with an independent-contractor or third-party partner network; understands that influence at scale comes through scorecards, incentives, and relationships rather than authority.</span></span></li></ul></div><div style='margin: 0px;padding: 0px;color: rgb(0, 0, 0);font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif;font-size: 12px;font-style: normal;font-weight: 400;text-align: start;text-indent: 0px;text-transform: none;background-color: rgb(255, 255, 255);'><ul style=\"list-style-type: circle;\"><li style=\"margin-left: 72px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Proven ability to break down ambiguous, complex problems into clear, structured components and ship against them.</span></span></li><li style=\"margin-left: 72px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Strong bias for action and a &quot;get-it-done&quot; attitude. Comfortable in fast-paced, ambiguous, high-growth environments.</span></span></li></ul><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 24px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;font-weight: bold;\"><span style=\"margin: 0px;padding: 0px;\">Preferred Qualifications:</span></span></li></ul><ul style=\"list-style-type: circle;\"><li style=\"margin-left: 72px;\"><span style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px;padding: 0px;\">Prior leadership experience in tech-enabled field services, facilities maintenance, on-demand services, or marketplace operations (e.g., Lessen,</span><span style=\"margin: 0px;padding: 0px;border-bottom: 1px solid transparent;\">Vixxo</span><span style=\"margin: 0px;padding: 0px;\">, Divisions,Front door,Service Titancustomer-side, Uber, Lyft, DoorDash, Instacart).</span></span></li><li style=\"margin-left: 72px;\"><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW247495116 BCX8\" style=\"margin: 0px;padding: 0px;font-size:15px;line-height: 21.75px;font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span class=\"NormalTextRun SCXW247495116 BCX8\" style=\"margin: 0px;padding: 0px;\">Program management or project management background &mdash; experience standing up programs, running structured rollouts, or managing cross-functional initiatives end-to-end. PMP / Agile / Scrum exposure is a plus; certification is not required.</span></span></li></ul></div></div>\n",
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