Assistant General Manager

Build the Future with Us — Forge & Build is Hiring an Assistant General Manager At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before . We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. Forge & Build is hiring a Assistant General Manager at our facility in Framingham, MA , and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Assistant Manager is responsible for helping support and execute on the overall day-to-day operations, including driving store sales and profitability, managing inventory and expenses, and ensuring optimal stocking and merchandising. This role requires leading the store staff, delivering superior customer service, coordinating receiving and dispatch, and upholding all company safety standards. The Assistant Manager is also tasked with helping drive and execute on the growth strategy and building long-term relationships. Salary range: $65,000k/yr - $95,000k/yr. Factors including past experience and location may affect final compensation rate. Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (Includes working weekends) Primary Responsibilities Leadership & Development: Lead, mentor, and develop all store associates and direct reports, fostering a positive and safe work environment. Financial Management: Support the Store Manager in achieving sales and profitability goals, and maintain P&L accountability by effectively managing expense and payroll budgets. Compliance & Safety: Ensure strict adherence to all company practices, operational policies, procedures, and regulated safety compliance. Operations & Standards: Oversee and lead all aspects of store operations, including inventory management, visual merchandising, and maintaining high store and yard standards. Customer Experience: Proactively engage customers, manage complaints, and cultivate a store culture that ensures a superior customer experience and positive brand representation. Inventory Control: Support and execute inventory control processes to effectively mitigate loss and shrinkage. Store Maintenance: Identify, communicate, and promptly address all necessary store and facility maintenance issues. Change Management: Implement, execute, and maintain all company operational changes efficiently throughout the store. Why EquipmentShare? Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you , and you drive us forward. We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special . Perks & Benefits Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply Competitive compensation Full medical, dental, and vision coverage for full-time employees Generous PTO + paid holidays 401(k) + company match Tool and boot reimbursements (role dependent) Gym membership stipend + wellness programs (earn PTO and prizes!) Company events, food truck nights, and monthly team dinners 16 hours of paid volunteer time per year — give back to the community you call home Career advancement, leadership training, and professional development opportunities About You You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: See challenges as opportunities Embrace change and continuous improvement Bring energy, effort, and optimism every day About Forge & Build Forge & Build is a place contractors and customers can access all the materials and hardware they need to get the job done, as well as tech-powered equipment rentals. At its foundation, Forge & Build was started by contractors for contractors. Its leadership team is different from our competitors because they know what it feels like to be a builder. They remember walking into a hardware store hoping to find everything in one place, but many times having to head to another store. As a partner of EquipmentShare, Forge & Build is backed by one of the largest construction equipment buyers in the country, a nationwide support team and T3 technology that helps builders of America increase overall productivity, efficiency, and visibility. EquipmentShare is building connectivity for all verticals in construction including materials – which means having accurate and up-to-date information around inventory and location of materials to ensure our customers always have what they need. Skills & Qualifications Required Skills/Abilities: Excellent written and verbal communication skills. Proficiency with electronic technology, including the Google Workspace suite of applications. Aptitude for learning and understanding Key Performance Indicator (KPI) metrics. Proven ability to build and maintain strong internal and external relationships. Capacity to learn and apply knowledge of profit and loss (P&L) metrics. Ability to learn and understand industry-specific calculations (e.g., board foot) and market pricing. Commitment to learning and implementing new technology advancements within the store. Ability to learn the store and yard layout, master product knowledge, and identify opportunities for store improvement. Willingness to learn and execute operational inventory control procedures. Ability to train and develop store associates on proper techniques and inventory guidelines. Flexibility to work 45+ hours per week. Demonstrated desire for future growth into a Store Manager position. Education and Experience : Preferred retail management experience, ideally in a lumber or home center environment. Preferred experience leading and supervising team members. Preferred prior customer service experience. Physical Requirements : Prolonged periods of standing, walking, and sitting. Ability to move products and assist with layout changes (must be able to lift up to 50 lbs at a time). Must be able to work in varying outside temperatures when assisting customers. A Workplace For All At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life. We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do. EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.

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