Process Support Engineer III-PDC-E3

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    "jobDescription": "<p><b>Who We Are</b></p><p></p><p>Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. </p><p></p><p><b>What We Offer</b></p><p></p><p>Location:</p>Beijing,CHN<p></p><p>You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. </p><p></p><p>At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our <a target=\"_blank\" href=\"https://hrportal.ehr.com/applied/\"><u>benefits</u></a>. </p><p> </p><p> </p>As a Process Support Engineer (PSE), you'll play a critical role in guiding products through their entire lifecycle, from initial concept to final qualification. You will provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment. PSEs work closely with customers and R&amp;D teams to develop leading-edge processes used to manufacture advanced semiconductor chips, and create hypothesis experiments and design of experiments (DOEs). You'll analyze data with statistics and compile reports with high-level conclusions on technically challenging process engineering experiments. Additionally, you will troubleshoot complex problems, perform root cause analyses, and resolve  difficult process engineering and customer product issues. Process Support Engineers work across technologies such as: Chemical Vapor Deposition, Atomic Layer Deposition, Plasma Reactive Ion Etch, Physical Vapor Deposition, Anneal and Implant.<p> </p><p> </p><p><b>Key Responsibilities</b></p><ol><li>Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.&nbsp;</li><li>When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.&nbsp;</li><li>Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.</li><li>Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.&nbsp;</li><li>Knowledge of 3 or more processes on 1 or more technologies</li></ol><p></p><p><b>Functional Knowledge</b></p><ul><li>Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines</li></ul><p></p><p><b>Business Expertise</b></p><ul><li>Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market</li></ul><p></p><p><b>Leadership</b></p><ul><li>Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements</li></ul><p></p><p><b>Problem Solving</b></p><ul><li>Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information</li></ul><p></p><p><b>Impact</b></p><ul><li>Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies</li></ul><p></p><p><b>Interpersonal Skills</b></p><ul><li>Explains difficult or sensitive information; works to build consensus</li></ul><p></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Additional Information</b></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Time Type:</b></p>Full time<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Employee Type:</b></p>Assignee / Regular<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Travel:</b></p>Yes, 20% of the Time<p style=\"text-align:inherit\"></p><p style=\"text-align:left\"><b>Relocation Eligible:</b></p>Yes<p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:left\">Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.</p>",
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