Staff Product Manager - Payments

Nium, Global Leader in Payments Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders. Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore. What we offer at Nium We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. We Care: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible hybrid working environment (3 days per week in the office). We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend. We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities. Check out CNBC World’s Top Fintech Companies 2024. We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more! We Thrive With Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone. For more detailed region-specific benefits:  https://www.nium.com/careers#careers-perks For more information, visit www.nium.com. Depending on your location, certain laws may regulate the way Nium manages the data of candidates. By submitting your job application, you are agreeing and acknowledging that you have read and understand our Candidate Privacy Notice located at www.nium.com/privacy/candidate-privacy-notice. Nium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. In addition to federal law requirements, Nium complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Nium expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Why This Matters Now Account-to-account payments are being transformed by faster settlement networks, open banking, real-time payment infrastructure, and increasing demand for lower-cost local payment methods. Nium is uniquely positioned to win in this space through our global licensing footprint, FX capabilities, settlement infrastructure, compliance framework, and enterprise customer base. Our ambition is to: • Double Direct Debit volume • Expand network coverage globally • Accelerate integrations • Launch new revenue-generating products around third-party collections and treasury-first money movement • Expand beyond current pay-in and wallet funding use cases Grow Direct Debit as a Business • Own the ICP, positioning, pricing inputs, GTM strategy, customer narrative, competitive intelligence, and growth plan. • Partner directly with customers, Sales, Solutions, Account Management, and Product Marketing to drive adoption and growth. • Translate customer feedback, pipeline data, win/loss analysis, competitive activity, transaction trends, and product usage data into actionable growth initiatives. Own the Product and Implementation Layer • Work closely with APIs, orchestration services, partner integrations, transaction states, compliance, reconciliation, and settlement processes. • Understand how the product functions under the hood and use that knowledge to make stronger product decisions. • Create implementation-ready product plans, testing strategies, launch plans, and technical artifacts with minimal dependency on others. Make Support and Exception Management Simple • Improve customer and internal workflows related to failed payments, returns, settlement delays, mandate issues, reconciliation gaps, compliance reviews, and exception handling. • Move from reactive escalation management to scalable, intelligent workflows. • Use support tickets, incidents, transaction data, logs, partner responses, and customer feedback to identify opportunities for automation and product improvement. What Success Looks Like • Direct Debit volume grows across existing and new customers. • New use cases move from strategy to production. • Sales and Product Marketing have stronger messaging, clearer ICPs, and better proof points. • Market expansion decisions are commercially driven. • Customer implementations become faster and more efficient. • Product plans become more actionable and technically grounded. • Support and exception management become easier for customers and internal teams. • Nium advances toward becoming a programmable account-to-account payments platform. What We're Looking For • 8+ years of experience in Product Management, Technical Product Management, Payments Infrastructure, Fintech Infrastructure, Banking Infrastructure, or related fields. • Deep understanding of money movement, account-to-account payments, settlement, returns, reconciliation, risk, compliance, and payment partner ecosystems. • Experience building API-first products, platform products, financial infrastructure products, or technically complex B2B solutions. • Ability to work across customer conversations, market research, product analytics, technical documentation, logs, code, tickets, and partner documentation to drive high-quality decisions and execution. • Experience partnering with enterprise customers, Sales, Solutions Engineering, Engineering, Risk, Compliance, Operations, and Support teams. • Strong ownership mentality, written communication skills, and comfort operating in fast-moving, ambiguous environments.• 8+ years of experience in Product Management, Technical Product Management, Payments Infrastructure, Fintech Infrastructure, Banking Infrastructure, or related fields. • Deep understanding of money movement, account-to-account payments, settlement, returns, reconciliation, risk, compliance, and payment partner ecosystems. • Experience building API-first products, platform products, financial infrastructure products, or technically complex B2B solutions. • Ability to work across customer conversations, market research, product analytics, technical documentation, logs, code, tickets, and partner documentation to drive high-quality decisions and execution. • Experience partnering with enterprise customers, Sales, Solutions Engineering, Engineering, Risk, Compliance, Operations, and Support teams. • Strong ownership mentality, written communication skills, and comfort operating in fast-moving, ambiguous environments.

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    {
      "text": "Why This Matters Now ",
      "content": "<div>\n<p>Account-to-account payments are being transformed by faster settlement networks, open banking, real-time payment infrastructure, and increasing demand for lower-cost local payment methods.</p>\n<p>Nium is uniquely positioned to win in this space through our global licensing footprint, FX capabilities, settlement infrastructure, compliance framework, and enterprise customer base.</p>\n<p>Our ambition is to:<br>• Double Direct Debit volume<br>• Expand network coverage globally<br>• Accelerate integrations<br>• Launch new revenue-generating products around third-party collections and treasury-first money movement<br>• Expand beyond current pay-in and wallet funding use cases</p>\n</div>"
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      "text": "Make Support and Exception Management Simple",
      "content": "<div>• Improve customer and internal workflows related to failed payments, returns, settlement delays, mandate issues, reconciliation gaps, compliance reviews, and exception handling.<br>• Move from reactive escalation management to scalable, intelligent workflows.<br>• Use support tickets, incidents, transaction data, logs, partner responses, and customer feedback to identify opportunities for automation and product improvement.</div>"
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