Customer Success Account Manager (CSAM)

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    "description": "<p><span style=\"font-size: 24pt\">Customer Success Account Manager (AMER)</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Assertive Yield | Remote | AdTech Scale-Up | Fully Remote | Flexible Work Hours</span></p>\n<p><span style=\"font-size: 10pt\">Are you a relationship builder who loves helping customers succeed? Do you thrive in a client-facing role that blends strategic thinking with day-to-day execution? Assertive Yield is looking for a Customer Success Account Manager to join our growing CS team.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">About Assertive Yield</span></p>\n<p><span style=\"font-size: 10pt\">Assertive Yield helps digital publishers maximize their revenue with powerful real-time optimization and analytics tools. We’re a fully remote, globally distributed team working primarily with clients in the US and Europe.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What You’ll Do</span></p>\n<p><span style=\"font-size: 10pt\">You’ll be the primary point of contact for our customers, ensuring a smooth onboarding experience, driving adoption, and helping them realize continuous value.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Client Onboarding &amp; Training</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Guide new publisher partners through a smooth, structured onboarding experience.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Provide tailored training and documentation to set clients up for success from day one.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Account Management</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Manage a portfolio of enterprise-level global publisher partnerships, serving as a trusted advisor and strategic consultant.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Own day-to-day communication with assigned accounts and monitor customer health proactively.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Stay close to your partners' performance data to surface insights, flag risks, and drive action.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Deliver regular check-ins and QBRs that clearly demonstrate value and progress.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Own your goals and KPIs with full accountability.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span><span style=\"font-size: 10pt; font-weight: bold\">Growth &amp; Retention</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Proactively identify opportunities to optimize publisher relationships, grow revenue, and strengthen Assertive Yield’s customer partnerships.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Drive Assertive Yield initiatives through a consultative, solutions-oriented approach.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Collaborate with Sales on upsell opportunities and ensure timely, successful renewals.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Operate with a global, omnichannel, and revenue-driven mindset in everything you do.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span><span style=\"font-size: 10pt; font-weight: bold\">Customer Advocacy</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Act as the voice of the customer internally, surfacing trends and feedback that matter.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Work closely with the Product team to inform the roadmap and shape solutions that deliver lasting value to our publisher partners.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Who You Are</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You are a proactive, commercially-minded individual who thrives in client-facing roles and knows how to balance big-picture strategy with day-to-day execution. You're an organized self-starter with excellent instincts for relationship-building and a drive to continuously raise your own bar. You bring the rare combination of creative problem-solving and rigorous attention to detail — and you're as comfortable in a data deep-dive as you are in a strategic partnership conversation.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Requirements</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">2+ years in a customer success or account management role ( digital media and SaaS preferred).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A strong understanding of the programmatic advertising landscape, particularly from a publisher perspective.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Strong business acumen with the ability to develop and articulate long-term strategic visions for partners.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A proven track record of building relationships and managing high-impact partnerships.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Demonstrated success in business development and identifying new growth opportunities.</span></li>\n<li><span style=\"font-size: 10pt\">Proficiency in Google Ad Manager with a focus on monitoring performance and extracting detailed reports.</span></li>\n<li><span style=\"font-size: 10pt\">Mid-level Excel proficiency (comfortable with VLOOKUPs, pivot tables, and data manipulation).</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Excellent written and verbal communication skills in English, with a sharp eye for detail.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Located in Canada, US, Latin America</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">What We Offer</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\"> Fully Remote</span></li>\n<li><span style=\"font-size: 10pt\"> Flexible Hours</span></li>\n<li><span style=\"font-size: 10pt\"> Career Growth</span></li>\n<li><span style=\"font-size: 10pt\"> Customer Relationships </span></li>\n<li><span style=\"font-size: 10pt\"> High-Impact Role in a Growing Company</span></li>\n</ul>",
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