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Bilingual Customer Care Representative

7dba3b3a 988b 4536 970e Dff855707ff9 9200056745330 2 · Gastonia, NC, US, Gastonia, NC · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7dba3b3a 988b 4536 970e Dff855707ff9 9200056745330 2
TitleBilingual Customer Care Representative
Normalized title-
Department / team-
LocationGastonia, NC, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-15 / 2026-06-16
Changed / last seen2026-06-18 / 2026-06-18

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PageWhat it containsOpen
Company jobsActive postings from 7dba3b3a 988b 4536 970e Dff855707ff9 9200056745330 2.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Gastonia.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company7dba3b3a 988b 4536 970e Dff855707ff9 9200056745330 2
Sourcecb56eb7a-91bc-4e0d-acd1-53baa52b7e04
ATS providerADP Workforce Now Recruiting

Description

Overview Under the direct supervision of the Customer Care Manager , this position is responsible for timely and accurate recording of patient demographics, insurance information, patient scheduling, and appropriate transfers. Customer Care Representative Qualifications: Minimum: The following qualifications are the minimum necessary to adequately perform this job. However, any equivalent combination of experience, education, and training that provides the necessary knowledge, skills, and abilities would be acceptable, subject to any legal and/or regulatory requirements. Must be able to sit, stand and walk for long periods. Ability to read and understand the English language. Ability to effectively maintain confidentiality of records and communicate with all levels of personnel Languages : Bilingual. Spanish speaking. Experience: One year of clerical experience in medical office setting required. Other related experience may be considered in lieu of medical office experience. Additional skills preferred: Proficient in use of all computer software utilized in practice Education: High School Diploma or GED certificate required Certifications: None Additional skills required: Knowledge of medical office software for the following: updating patient demographic information, scheduling and call transfers. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge could be obtained through formal classes or work experience. Customer Care Representative Key Responsibilities: 1. Must be able to interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting. 2. Must be able to schedule patient appointment under guidelines of administration 3. Must be able to problem solve and have critical thinking skills 4. Must be able to explain policy and procedures to patients and staff 5. Must be able to interview patient to obtain personal and financial information 6. Must be able to understand and maintain patient confidentiality 7. Utilize PMG System: - Schedule patient appointments - Update patient demographics & Insurance - Register new patients - Query for patient financial records 8. Must be able to provide referral information to the appropriate departments and staff 9. Must be able to complete basic patient assessments prior to transferring patients to the triage department 10. Perform other duties as assigned Kintegra Health Core Requirements: 1. Patient First – An approach to care that holds primary, the well-being and desires of the patient 2. Build not Blame – Focusing first on finding fault with the process rather than the person 3. Integrity and Honesty – Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers 4. C ooperation and Flexibility – Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description 5. Culturally Sensitive – Always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture.

Full job record

Job ID38d94c24bf866191935f986d9b0d0d546f8120f0
Org IDfeed957d-f02a-4e46-ba27-9cbe570d5e13
Source IDcb56eb7a-91bc-4e0d-acd1-53baa52b7e04
Board IDcb56eb7a-91bc-4e0d-acd1-53baa52b7e04
Provideradp_workforcenow
Provider Job Key588373
TitleBilingual Customer Care Representative
Normalized Title—
Statusactive
Activeyes
Location TextGastonia, NC, US, Gastonia, NC
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNC
CityGastonia
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7dba3b3a-988b-4536-970e-dff855707ff9&ccId=9200056745330_2&lang=en_US&type=JS&jobId=588373&jwId=9201242809924_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7dba3b3a-988b-4536-970e-dff855707ff9&ccId=9200056745330_2&lang=en_US&type=JS&jobId=588373&jwId=9201242809924_1
First Seen At2026-06-16 12:55:11Z
Last Seen At2026-06-18 13:04:49Z
Last Checked At2026-06-18 13:04:49Z
Last Changed At2026-06-18 13:04:49Z
Inactive At—
Source Posted At2026-06-15 14:19:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=7dba3b3a-988b-4536-970e-dff855707ff9|9200056745330_2/date=2026-06-18/2026-06-18T13-04-46-580Z-b94b443a4dbd0033bdc271ef52770738099f4618855960c7f084b8b8cb0d9883.json
Event Fields
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}
Parsed Structured
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Extensions
{}
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    "requisitionDescription": "<div><div><div><p><span style=\"box-sizing: border-box; font-size: 18px;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-family: arial, sans-serif;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\"><strong style=\"font-weight: 700; box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Overview</span></strong></span></span></span></span></span></span></span></p><p style=\"margin: 0in 0in 0.0001pt; line-height: normal; box-sizing: border-box; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 15px; font-family: Calibri, sans-serif; background: white;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-family: arial, sans-serif;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\">&nbsp;</span></span></span></span></span></span></span></span></p><p style=\"margin: 0in 0in 0.0001pt; line-height: normal; box-sizing: border-box; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 15px; font-family: Calibri, sans-serif; background: white;\"><span style=\"box-sizing: border-box; font-size: 18px;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-family: arial, sans-serif;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\">Under the direct supervision of the <span style=\"font-family: sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\"><u><strong>Customer Care&nbsp;</strong></u></span><strong style=\"font-weight: 700; box-sizing: border-box;\"><u>Manager</u></strong>, <span style=\"font-family: sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;\">this position is responsible for timely and accurate recording of patient demographics, insurance information, patient scheduling, and appropriate transfers.</span></span></span><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\"> </span></span></span></span></span></span></span></span></p><p style=\"margin: 0in 0in 0.0001pt; line-height: normal; box-sizing: border-box; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 15px; font-family: Calibri, sans-serif; background: white;\"><br></p><p style=\"margin: 0px 0px 15px; line-height: var(--line-height-base); box-sizing: border-box; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; outline: none; padding: 0px; font-size: 14px; color: rgb(65, 65, 65); font-family: sans-serif; text-align: left; background-color: rgb(255, 255, 255);\"><br></p><p id=\"isPasted\" style=\"margin: 0px 0px 15px; line-height: var(--line-height-base); box-sizing: border-box; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; outline: none; padding: 0px; font-size: 14px; color: rgb(65, 65, 65); font-family: sans-serif; text-align: left; background-color: rgb(255, 255, 255);\"><span style=\"box-sizing: border-box; font-size: 18px;\"><span style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-family: arial, sans-serif;\"><span style=\"box-sizing: border-box; color: rgb(0, 0, 0);\"><span style=\"box-sizing: border-box;\"><strong style=\"font-weight: 700; box-sizing: border-box; color: rgb(0, 0, 0); font-family: arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"box-sizing: border-box;\">Customer Care Representative Qualifications:</span></strong></span></span></span></span></span></p><div><span style=\"color: rgb(0, 0, 0);\"><link href=\"https://cdn.jsdelivr.net/npm/[email protected]/css/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"></span><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong>Minimum:</strong> The following qualifications are the minimum necessary to adequately perform this job. However, any equivalent combination of experience, education, and training that provides the necessary knowledge, skills, and abilities would be acceptable, subject to any legal and/or regulatory requirements. Must be able to sit, stand and walk for long periods. Ability to read and understand the English language. Ability to effectively maintain confidentiality of records and communicate with all levels of personnel</span></p><p><span style=\"background-color: transparent; font-size: 18px; color: rgb(0, 0, 0);\"><strong>Languages</strong></span><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong>:</strong> Bilingual. Spanish speaking.&nbsp;</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong>Experience:</strong> One year of clerical experience in medical office setting required. Other related experience may be considered in lieu of medical office experience.</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong>Additional skills preferred:&nbsp;</strong>Proficient in use of all computer software utilized in practice</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong>Education:</strong> High School Diploma or GED certificate required</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong>Certifications:</strong> None</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong>Additional skills required:</strong> Knowledge of medical office software for the following: updating patient demographic information, scheduling and call transfers. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge could be obtained through formal classes or work experience.</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">&nbsp;</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\"><strong>Customer Care Representative Key Responsibilities:&nbsp;</strong></span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">1. Must be able to interact with individuals of all cultures and levels of authority by answering phones or face-to-face greeting.</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">2. Must be able to schedule patient appointment under guidelines of administration</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">3. Must be able to problem solve and have critical thinking skills</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">4. Must be able to explain policy and procedures to patients and staff</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">5. Must be able to interview patient to obtain personal and financial information</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">6. Must be able to understand and maintain patient confidentiality</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">7. Utilize PMG System:</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">- Schedule patient appointments</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">- Update patient demographics &amp; Insurance</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">- Register new patients</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">- Query for patient financial records</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">8. Must be able to provide referral information to the appropriate departments and staff</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">9. Must be able to complete basic patient assessments prior to transferring patients to the triage department</span></p><p><span style=\"font-size: 18px; color: rgb(0, 0, 0);\">10. Perform other duties as assigned</span></p><p><span style=\"font-size: 18px;\">&nbsp;</span></p><p style=\"margin-top: 0px; margin-bottom: 15px; line-height: 1.42857; box-sizing: border-box;\"><span style=\"font-size: 18px;\"><strong style=\"font-weight: 700; box-sizing: border-box;\"><span style=\"box-sizing: border-box;\">Kintegra Health Core Requirements:</span></strong></span></p><p style=\"margin-top: 0px; margin-bottom: 15px; line-height: 1.42857; box-sizing: border-box;\"><span style=\"font-size: 18px;\"><span style=\"box-sizing: border-box;\"><strong style=\"font-weight: 600; box-sizing: border-box;\">1. Patient First &ndash;&nbsp;</strong>An approach to care that holds primary, the well-being and desires of the patient</span></span></p><p style=\"margin-top: 0px; margin-bottom: 15px; line-height: 1.42857; box-sizing: border-box;\"><span style=\"font-size: 18px;\"><span style=\"box-sizing: border-box;\"><strong style=\"font-weight: 600; box-sizing: border-box;\">2.<span style=\"box-sizing: border-box; white-space: pre;\">&nbsp;</span>Build not Blame &ndash;&nbsp;</strong>Focusing first on finding fault with the process rather than the person</span></span></p><p style=\"margin-top: 0px; margin-bottom: 15px; line-height: 1.42857; box-sizing: border-box;\"><span style=\"font-size: 18px;\"><span style=\"box-sizing: border-box;\"><strong style=\"font-weight: 600; box-sizing: border-box;\">3.<span style=\"box-sizing: border-box; white-space: pre;\">&nbsp;</span>Integrity and Honesty &ndash;</strong> Fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources &nbsp;judiciously for both internal and external customers</span></span></p><p style=\"margin-top: 0px; margin-bottom: 15px; line-height: 1.42857; box-sizing: border-box;\"><span style=\"font-size: 18px;\"><span style=\"box-sizing: border-box;\"><strong style=\"font-weight: 600; box-sizing: border-box;\">4.<span style=\"box-sizing: border-box; white-space: pre;\">&nbsp;C</span>ooperation and Flexibility &ndash;&nbsp;</strong>Related to an internal believe that we function as part of an interdependent team with only shared gains or losses thereby committed to assisting whenever possible beyond the prerequisite job description</span></span></p><p style=\"margin-top: 0px; margin-bottom: 15px; line-height: 1.42857; box-sizing: border-box;\"><span style=\"font-size: 18px;\"><span style=\"box-sizing: border-box;\"><strong style=\"font-weight: 600; box-sizing: border-box;\">5.<span style=\"box-sizing: border-box; white-space: pre;\">&nbsp;</span>Culturally Sensitive &ndash;&nbsp;</strong>Always working toward increasing one&rsquo;s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one&rsquo;s own culture.</span></span></p><p style=\"margin-top: 0px; margin-bottom: 15px; line-height: 1.42857; box-sizing: border-box;\"><br></p></div><p><br></p></div></div></div>\n",
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    "requisitionTitle": "Bilingual Customer Care Representative",
    "clientRequisitionID": "4838",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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}
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