Home › Companies › Ejko Dev5 Fa Us2 Oraclecloud Com CX 3 › Customer Service Rep I - MA Servicing (Lansing) C-S-R
Customer Service Rep I - MA Servicing (Lansing) C-S-R
Ejko Dev5 Fa Us2 Oraclecloud Com CX 3 · Lansing, MI, United States; Lansing Capitol Building, Lansing, MI, US · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Ejko Dev5 Fa Us2 Oraclecloud Com CX 3 |
| Title | Customer Service Rep I - MA Servicing (Lansing) C-S-R |
| Normalized title | - |
| Department / team | Multi-divisional |
| Location | Lansing, MI, United States |
| Work model | - |
| Employment type | - |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-02-27 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Ejko Dev5 Fa Us2 Oraclecloud Com CX 3. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Lansing. | Open |
| Department jobs | Active postings in Multi-divisional. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Ejko Dev5 Fa Us2 Oraclecloud Com CX 3 |
| Source | 4406247d-ed9c-4711-a8b2-64ecfc1a96ad |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Customer Service Rep I
Full-time
Shift: 8:00 am to 5:00 pm
Lansing, MI
Assessment required- Customer Service Rep
Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Our Customer Service Rep analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines.
Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership. Analyze and service various product lines in the area (i.e., Facility, Professional). Provide responses by telephone, check-off letters, and/or automated letters. Follow department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys and Manual counts). Organize work to meet National/Corporate/Department Production and Quality Standards. Reroute misdirected inquiries. Primarily evaluates membership issues/inquiries and price/adjudicates low complexity claims/inquiries. Interact with others inside and outside the organization to resolve the inquiry/claim related problems. Influence customers to accept the reasonableness of decisions and actions. QUALIFICATIONS
High school graduate or GED equivalent. One (1) year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment; or one (1) year of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant. One (1) year of total related experience or in the absence of internal BCBSM experience, the following may apply: One (1) year of related work experience in areas such as public/customer service, sales representative or claims processing. Demonstrated knowledge of policies, practices and procedures related to membership. Demonstrated ability to analyze data and resolve problems related to membership. Demonstrated command of all skills necessary for oral and written communications in a clear, concise and tactful manner.
Full job record
| Job ID | 38cb856d24bf14a40780c29c29ad2e01d00721ba |
| Org ID | 62f5bddc-1dae-49be-9224-7050e70283d7 |
| Source ID | 4406247d-ed9c-4711-a8b2-64ecfc1a96ad |
| Board ID | 4406247d-ed9c-4711-a8b2-64ecfc1a96ad |
| Provider | oracle_hcm |
| Provider Job Key | 13999 |
| Title | Customer Service Rep I - MA Servicing (Lansing) C-S-R |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Lansing, MI, United States; Lansing Capitol Building, Lansing, MI, US |
| Department | Multi-divisional |
| Team | — |
| Employment Type | — |
| Workplace Type | — |
| Remote Policy | — |
| Country | United States |
| Region | MI |
| City | Lansing |
| Salary Raw | Description Customer Service Rep I Full-time Shift: 8:00 am to 5:00 pm Lansing, MI Assessment required- Customer Service Rep Blue Cross Blue Shield of Michigan is looking for outgoing, energetic, phone friendly individuals to work in a fast-pace call center environment. Our Customer Service Rep analyzes, evaluates, resolves and primarily responds to low complexity level membership issues under various product lines. Primarily conducts low complexity internal and external research to determine and request the data needed to handle inquiries regarding membership. Analyze and service various product lines in the area (i.e., Facility, Professional). Provide responses by telephone, check-off letters, and/or automated letters. Follow department/corporate reporting requirements (i.e., PCRS, ICS, Special Surveys and Manual counts). Organize work to meet National/Corporate/Department Production and Quality Standards. Reroute misdirected inquiries. Primarily evaluates membership issues/inquiries and price/adjudicates low complexity claims/inquiries. Interact with others inside and outside the organization to resolve the inquiry/claim related problems. Influence customers to accept the reasonableness of decisions and actions. QUALIFICATIONS High school graduate or GED equivalent. One (1) year of related work experience in areas such as public/customer service, sales representative, claims processing, membership enrollment; or one (1) year of public contact in positions such as teaching, social service work, bank teller, medical assistant/office assistant. One (1) year of total related experience or in the absence of internal BCBSM experience, the following may apply: One (1) year of related work experience in areas such as public/customer service, sales representative or claims processing. Demonstrated knowledge of policies, practices and procedures related to membership. Demonstrated ability to analyze data and resolve problems related to membership. Demonstrated command of all skills necessary for oral and written communications in a clear, concise and tactful manner. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://ejko-dev5.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/job/13999 |
| Apply URL | https://ejko-dev5.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/job/13999 |
| First Seen At | 2026-05-31 17:59:53Z |
| Last Seen At | 2026-06-06 20:03:34Z |
| Last Checked At | 2026-06-06 20:03:34Z |
| Last Changed At | 2026-05-31 17:59:53Z |
| Inactive At | — |
| Source Posted At | 2026-02-27 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=ejko-dev5.fa.us2.oraclecloud.com|CX_3/date=2026-06-06/2026-06-06T20-03-30-454Z-fac26f851dae146e50b7f5de2d03f2b3c4735d7ba744a68a7d5650c9ae32cbc1.json |
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