Account Manager - St. Lucia Times

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    "description": "<p><span style=\"font-weight: bold\">                                              </span><span style=\"font-size: 14pt; font-weight: bold\">JOB SPECIFICATION &amp; DESCRIPTION</span></p>\n<p><span style=\"font-weight: bold\"><br></span></p>\n<p><span style=\"font-weight: bold\">JOB TITLE</span><span>                  :           </span>Account Manager</p>\n<p><span style=\"font-weight: bold\">COMPANY       </span><span>           :           St. Lucia Times</span></p>\n<p><span style=\"font-weight: bold\">REPORTING TO           </span><span>:           Sales &amp; Marketing Manager</span></p>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\">JOB PURPOSE</span><span>           :           St. Lucia Times is seeking a dynamic, results-driven <span style=\"font-weight: bold\">Account Manager</span> to join our Sales &amp; Marketing team. This role is ideal for a highly organized professional who thrives in a fast-paced media environment and is passionate about building strong client relationships and delivering exceptional service</span></p>\n<p><span style=\"font-size: 14pt\"><br></span></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Education and Required Skills</span></span></p>\n<ul>\n<li>Bachelor's degree in Business, Marketing, or Communications, or related degree, or equivalent years of work-related experience.</li>\n<li>Strong interpersonal and communication skills, both written and verbal.</li>\n<li>Excellent organisational and time management skills, with the ability to prioritise tasks, multitask, and meet deadlines in a fast-paced environment.</li>\n<li>Proficiency in using Google Suite (Docs, Slides, Sheets, etc.) and experience with customer relationship management (CRM) software.</li>\n<li>Strong analytical and problem-solving skills. </li>\n<li>Detail-oriented, with a focus on accuracy and quality in all aspects of work.</li>\n<li>Self-motivated and able to work independently as well as collaboratively within a team.</li>\n<li>Adaptability and flexibility to navigate changes in the industry and respond to client needs promptly.</li>\n<li>Knowledge of the media and advertising industry, including current trends, competitor offerings, and best practices.</li>\n<li>Commitment to continuous learning and staying informed about industry developments and emerging technologies.</li>\n</ul>\n<ul>\n<li>A valid driver's license and access to reliable transportation for attending client meetings and events, as needed.</li>\n</ul>\n<p><span style=\"font-size: 18pt\"><br></span></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Main Duties and Responsibilities</span></span></p>\n<ul>\n<li><span>Develop and maintain strong relationships with assigned clients to ensure their needs are met and to foster long-term partnerships.</span></li>\n<li><span>Serve as the main point of contact between clients and the company, promptly addressing inquiries, concerns, and feedback.</span></li>\n<li><span>Work with clients to understand their goals and create strategies using the company's media offerings.</span></li>\n<li><span>Accurately and promptly process booking orders, Requests for Proposals (RFPs), media schedules, and advertising plans.</span></li>\n<li><span>Create and process booking orders for Freelance Sales Representatives and liaise between freelancers and the Accounts department to ensure accurate invoice distribution and timely payments before advertisement publication.</span></li>\n<li><span>Conduct regular customer satisfaction surveys and compile quarterly reports.</span></li>\n<li><span>Monitor and respond to incoming sales emails and calls for ad bookings and RFPs promptly.</span></li>\n<li><span>Ensure all contract requirements for assigned clients are fulfilled and renew contracts in a timely manner.</span></li>\n<li><span>Identify and present upselling and cross-selling opportunities to clients for approval.</span></li>\n<li><span>Collaborate with clients and internal teams to execute advertising campaigns on schedule and within budget, delivering publication proofs and performance reports promptly.</span></li>\n<li><span>Work with content, marketing, and creative teams to develop advertising products and programs that align with clients' objectives.</span></li>\n<li><span>Track client budgets, ensure all credits are utilised, and communicate proactively to maintain spending within agreed limits.</span></li>\n<li><span>Continuously update the Customer Success Management (CSM) database with sales activities and opportunities.</span></li>\n<li><span>Perform any other reasonable and related duties as assigned.</span></li>\n<li><span>Assist in coordinating client appreciation and networking events, presentations, advertising specials and promotions.</span></li>\n<li><span>Solicit the daily sales from each Sales Representative and update the Daily Sales Tracker accordingly.</span><br></li>\n</ul>\n<p><span> </span></p>\n<p><span style=\"font-weight: bold\">CONFIDENTIALITY</span><span style=\"font-weight: bold\">:</span> You will be exposed to confidential and sensitive information and, therefore, you will be required to handle and keep such information in the strictest of confidence. A breach of this rule will result in disciplinary action being taken against you.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">STANDARDS:</span> You will be required to maintain a high standard of conduct in the company. This will extend to your interaction with all levels of staff in the company.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">CUSTOMER SERVICE:</span><span>  </span>To assist in maintaining the standards set by <span style=\"font-weight: bold\">St. Lucia Times</span>.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">N.B. This document provides a high-level overview of your duties and responsibilities; it cannot detail all the related tasks that you will be expected to perform.</span></p>\n<p><span style=\"font-weight: bold\">                                               </span></p>",
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