Service Desk Technician I

{
  "content_hash": "27fdcfa44385e608187665be51c02fd8c50d7080abef0d6edfcf38c9e13d5af4",
  "source_hash": "430c812462457d286b04a8e1f51df2955279ab7cc51e1b1a683dbaa7adbc460e",
  "last_changed_at": "2026-06-06T12:20:51.524Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Fort Wayne, IN, US, Fort Wayne, IN",
    "city": "Fort Wayne",
    "region": "IN",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T12:20:51.520Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Fort Wayne, IN, US, Fort Wayne, IN",
      "city": "Fort Wayne",
      "region": "IN",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9201537518358_1",
    "postDate": "2026-04-30T14:10:00.000-04:00",
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-04-30T14:10Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:20Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "572959"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Service Desk Technician I",
    "clientRequisitionID": "1099",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Fort Wayne",
          "postalCode": "46825",
          "countrySubdivisionLevel1": {
            "codeValue": "IN"
          }
        },
        "nameCode": {
          "shortName": " Fort Wayne, IN, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><div><p id=\"isPasted\">SERVICE DESK TECHNICIAN 1&nbsp;</p><p>Purpose&nbsp;</p><p>Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through&nbsp;timely, professional, friendly, and knowledgeable remote-support service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Service Desk members to keep costs low. The purpose of the Service Desk Technician 1 is to provide client-centered, efficient, and effective level 1 remote support to Corsica clients.&nbsp;The Service Desk Technician 1 helps minimize downtime and the impact of disruptions in client IT environments by providing rapid effective response to reported issues with an emphasis on issues reported via phone. Further, the Service Desk Technician 1 plays a critical role in building client trust by serving as a primary client interface in the reporting and resolution of client technical issues.&nbsp;</p><p>Responsibilities&nbsp;</p><p>The responsibilities for this position include: &nbsp;</p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Receive, classify, and triage incidents and simple requests. Emphasis on Inbound Call Handling.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Troubleshoot and resolve incidents to return service to clients as quickly as possible. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Implement&nbsp;</span><span class=\"NormalTextRun SCXW26684894 BCX0\">low risk</span><span class=\"NormalTextRun SCXW26684894 BCX0\">, well-understood changes that are requested by end-users. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Follow standard operating procedures as documented in the Knowledge Management System. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Work with the team and escalate as needed with the&nbsp;</span><span class=\"NormalTextRun SCXW26684894 BCX0\">assistance</span><span class=\"NormalTextRun SCXW26684894 BCX0\">&nbsp;of management. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Stay up to date on the latest technologies through ongoing education. </span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Maintain and update system documentation and event records. </span></span></li></ul><p>Competencies and Qualities&nbsp;</p><p>Qualified candidates must meet the following job requirements: &nbsp;</p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Able to function effectively in a high-paced environment</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Able to understand the perspective of the client in all service interactions</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Makes effective use of time and complete tasks efficiently and on time</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Able to work with a team, communicate effectively, and have high attention to detail</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Meets client and corporate expectations for attendance, quality, and performance</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Must have intermediate experience with each of the following:&nbsp;</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">System hardware, software, and operating systems</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Active Directory and Group Policy administration</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Must have basic experience with each of the following:&nbsp;</span></span><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Cloud solutions such as Office 365 and Google Apps</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Networking concepts such as TCP/IP, DNS, and DHCP</span></span></li></ul></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Experience with each of the following is a plus but not&nbsp;</span><span class=\"NormalTextRun SCXW26684894 BCX0\">required</span><span class=\"NormalTextRun SCXW26684894 BCX0\">:&nbsp;</span></span><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Switches, firewalls, and advanced infrastructure</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Cloud-based&nbsp;</span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW26684894 BCX0\">data-centers</span><span class=\"NormalTextRun SCXW26684894 BCX0\">&nbsp;such as Azure and AWS</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Server applications such as SQL Server and RDS</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Voice technologies and phone systems</span></span></li></ul></li></ul><p>Education, Experience, and Certifications&nbsp;</p><p>Required&nbsp;</p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Must have at least a high school diploma or GED.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">A minimum of 2 years of professional IT Service Management (ITSM) experience is&nbsp;</span><span class=\"NormalTextRun SCXW26684894 BCX0\">required</span><span class=\"NormalTextRun SCXW26684894 BCX0\">.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Must have at least 1 certification from vendors such as Apple, CompTIA, or Microsoft.</span></span></li></ul><p>Preferred&nbsp;</p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">Associate degree or better is preferred.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW26684894 BCX0\"><span class=\"NormalTextRun SCXW26684894 BCX0\">MSP experience is preferred.</span></span></li></ul><p>Supervisory Responsibility&nbsp;</p><p>This position has no direct reports and is not expected to supervise the work of others. This position may be expected to self-manage time and priorities based on incoming tickets, following Corsica policies and procedures.&nbsp;</p><p>Work Environment&nbsp;</p><p>In most cases, work will be performed in a climate-controlled office space.&nbsp;Work will require the use of standard office equipment, such as computers, phones, and multi-function printers.&nbsp;The position will be expected to make use of specialized tools and software for troubleshooting and&nbsp;maintaining&nbsp;systems and infrastructure.&nbsp;</p><p>Travel&nbsp;</p><p>Less than 1% travel is expected with this position. &nbsp;</p><p>Physical Demands&nbsp;</p><p>Candidate&nbsp;should be able to lift 20 pounds or more. The position will require sitting for&nbsp;long periods&nbsp;of time and may occasionally require bending, lifting, and driving.&nbsp;</p><p>Position Type/Expected Hours&nbsp;</p><p>This is a full-time position for five, eight-hour days (40 hours&nbsp;total) per week. A one-hour lunch break is provided. Corsica provides 24x7x365 coverage, so shift times may vary depending on need. Expected shift will be communicated in advance.&nbsp;</p><p>Other Duties&nbsp;</p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.&nbsp;</p></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201537518358_1",
    "postDate": "2026-04-30T14:10:00.000-04:00",
    "workLevelCode": {
      "shortName": "Full Time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-04-30T14:10Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-06T08:20Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "572959"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Service Desk Technician I",
    "clientRequisitionID": "1099",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Fort Wayne",
          "postalCode": "46825",
          "countrySubdivisionLevel1": {
            "codeValue": "IN"
          }
        },
        "nameCode": {
          "shortName": " Fort Wayne, IN, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/572959?cid=e9ca34c5-6f5d-465f-be21-703e2a620788&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 14788
  },
  "detail_errors": []
}