Customer Service Supervisor

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  "source_hash": "c40f2957b5cfb2bea94d11f0b47d73c980b201887dcddccfbdcbffb2c8d9ca2d",
  "last_changed_at": "2026-05-30T05:40:05.896Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Tualatin, Oregon, 97062, United States",
    "city": "Tualatin",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:21:22.623Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Tualatin, Oregon, 97062, United States",
      "city": "Tualatin",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "79",
    "isRemote": null,
    "location": {
      "city": "Tualatin",
      "state": "Oregon"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18368",
    "locationType": "2",
    "jobOpeningName": "Customer Service Supervisor",
    "departmentLabel": "Customer Support",
    "employmentStatusLabel": "Full Time Exempt"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Tualatin",
      "state": "Oregon",
      "postalCode": "97062",
      "addressCountry": "United States"
    },
    "datePosted": "2026-04-17",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span><span style=\"color: rgb(52, 73, 94); font-size: 14pt; font-weight: bold\">About NetVendor</span><br>NetVendor is dedicated to leveraging the power of online technology to revolutionize the property management and vendor credentialing process. Our innovative flagship product, NetVendor Compliance, helps property management companies, vendors, and contractors be more efficient in every step of the compliance and credentialing process. With our fully digital property maintenance platform, NetVendor Maintenance, PMCs can streamline their entire maintenance workflow while gaining vital insights to improve their processes. <br><br><span style=\"color: rgb(52, 73, 94); font-size: 14pt; font-weight: bold\">About the Role</span></span><br></p>\n<p>The Customer Service Supervisor leads and develops a team of Customer Service Representatives (CSRs) and collaborates with peer supervisors to drive a high-performing, customer-focused service environment. This role is responsible for the day-to-day management of team performance, employee development, and operational excellence, while partnering with the Customer Service Manager on staffing, training, scheduling, and recognition initiatives.<br></p>\n<p><span> </span></p>\n<p><span style=\"color: rgb(52, 73, 94); font-size: 14pt; font-weight: bold\">Responsibilities  <br></span><br></p>\n<ul></ul>\n<p><em><span style=\"color: rgb(52, 73, 94); font-weight: bold\">Team Leadership &amp; People Management</span></em></p>\n<ul>\n<li>Directly manage a team of CSRs and collaborate with fellow supervisors to ensure consistent service standards across the department.</li>\n<li>Hire, onboard, coach, counsel, and develop team members to maximize performance and engagement.</li>\n<li>Conduct regular one-on-one meetings to review individual performance, address concerns, and set development goals.</li>\n<li>Foster a positive, motivating work environment that empowers team members to perform at their best.</li>\n<li>Address employee relations issues, disciplinary matters, and performance improvement plans in accordance with company policy.<br><br></li>\n</ul>\n<p><em><span style=\"color: rgb(52, 73, 94); font-weight: bold\">Customer Service Operations</span></em></p>\n<ul>\n<li>Handle escalated supervisor calls, ensuring timely and effective resolution for customers.</li>\n<li>Provide clear daily direction to the team so that all customer interactions are handled promptly, efficiently, and knowledgeably.</li>\n<li>Continuously evaluate workflows and procedures, recommending improvements to enhance efficiency and the customer experience.<br><br></li>\n</ul>\n<p><em><span style=\"color: rgb(52, 73, 94); font-weight: bold\">Reporting &amp; Systems</span></em></p>\n<ul>\n<li>Generate and review weekly and monthly agent performance reports to identify trends and inform coaching priorities.</li>\n<li>Run weekly reporting and monitor key operational metrics.</li>\n<li>Create and manage Jira tickets to track and resolve system issues.</li>\n<li>Oversee resolution of TIN Check failures (W-9) and TIN Verify discrepancies, coordinating with relevant teams as needed.<br><br></li>\n</ul>\n<p><em><span style=\"color: rgb(52, 73, 94); font-weight: bold\">Cross-Functional Support</span></em></p>\n<ul>\n<li>Partner with the Customer Service Manager on the development, analysis, and implementation of staffing, training, scheduling, and reward/recognition programs.</li>\n<li>Perform additional responsibilities as assigned to support departmental and organizational goals.</li>\n</ul>\n<p><span> </span><span> </span></p>\n<p><span style=\"color: rgb(52, 73, 94); font-size: 14pt; font-weight: bold\">Education/Experience </span></p>\n<ul>\n<li><span>High School diploma or GED</span><span> </span></li>\n<li>2+ years of experience in a customer service supervisory or team lead role.</li>\n<li>Demonstrated ability to lead, motivate, and develop a team in a fast-paced environment.</li>\n<li>Strong communication, coaching, and conflict resolution skills.</li>\n<li>Ability to analyze performance data and translate insights into actionable improvements<br></li>\n<li><span style=\"font-weight: bold\">Preferred:</span> Proficiency with ticketing systems (e.g., Jira) and reporting tools; experience with TIN/W-9 verification processes.</li>\n<li><span><span style=\"font-weight: bold\">Preferred: </span>Experience with NICE inContact or other similar contact center programs</span><span> </span></li>\n<li><span><span style=\"font-weight: bold\">Preferred: </span>Bilingual, fluent in both English and Spanish</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(60, 153, 124); font-size: 14pt\"><span style=\"color: rgb(52, 73, 94); font-weight: bold\">NetVendor’s Benefits Package</span><br></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Medical, dental, and vision insurance</span></li>\n<li><span style=\"font-size: 12pt\">HSA, FSA, and DCFSA</span></li>\n<li><span style=\"font-size: 12pt\">Long- and short-term disability insurance</span></li>\n<li><span style=\"font-size: 12pt\">Free basic life insurance</span></li>\n<li><span style=\"font-size: 12pt\">Paid time off policy</span></li>\n<li><span style=\"font-size: 12pt\">Paid holidays: 7 per year + 1 floating holiday</span></li>\n<li><span style=\"font-size: 12pt\">Maternity Leave</span></li>\n<li><span style=\"font-size: 12pt\">401(k) with company match</span></li>\n<li><span style=\"font-size: 12pt\">Employee Assistance Program</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-size: 12pt\"><em>NetVendor is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy or related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws. </em></span></p>",
    "compensation": null,
    "departmentId": "18368",
    "locationType": "2",
    "seekPromoted": false,
    "jobCategoryId": "18128",
    "jobOpeningName": "Customer Service Supervisor",
    "departmentLabel": "Customer Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://netvendor.bamboohr.com/careers/79",
    "employmentStatusLabel": "Full Time Exempt"
  }
}