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Field Engineer - Avaya (Connecticut)

6d87e9f4 Ff27 44c5 B679 7e57855901fb 19000101 000001 · Connecticut, Hartford, CT, US, Hartford, CT · On Site · Active · $38–$45 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company6d87e9f4 Ff27 44c5 B679 7e57855901fb 19000101 000001
TitleField Engineer - Avaya (Connecticut)
Normalized title-
Department / team-
LocationConnecticut, CT, United States
Work modelOn Site
Employment typeFull Time
Salary$38–$45 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-03 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 6d87e9f4 Ff27 44c5 B679 7e57855901fb 19000101 000001.Open
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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Connecticut.Open
Work model jobsActive On Site postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company6d87e9f4 Ff27 44c5 B679 7e57855901fb 19000101 000001
Source62e2ca29-5394-4530-a268-23ffb0889ce6
ATS providerADP Workforce Now Recruiting

Description

Field Engineer – Avaya (Connecticut) Company Overview Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world’s leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs . Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency . Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction. We value our people—their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We’re all on the same page… even though we may get there from different perspectives. All in all, it’s a pretty cool place to be and we’re growing our global team of engineers, sales professionals, and creative souls. Position Summary The Avaya Field Engineer plays a critical role in ensuring the successful execution of Managed Services support contracts and technical projects for implementation and upgrades, primarily involving on-site installations, maintenance, troubleshooting, and customer support of Avaya telephony and Contact Center solutions. This position requires a combination of technical expertise, problem-solving skills, and excellent communication abilities to deliver high-quality services and maintain client satisfaction. The Field Engineer works in diverse environments, collaborating with cross-functional teams and providing technical solutions in the field. Key Responsibilities On-Site Installation and Deployment: Travel to client locations throughout the state of CT to install, configure, and commission Avaya systems, equipment, or solutions. Collaborate with project managers and clients to understand project requirements and ensure accurate implementation. Technical Troubleshooting and Support: Diagnose and resolve technical issues on-site related to Avaya solutions, ensuring minimal downtime for clients. Provide field support for incident management, troubleshooting and parts replacement on Avaya legacy and current platforms Provide expert-level support for hardware, software, and network-related problems inherent to or integrated with Avaya solutions. Preventive Maintenance: Perform routine maintenance activities to ensure the optimal functioning of Avaya systems and equipment. Conduct inspections, tests, and updates to identify and address potential issues before they escalate. Client Communication: Act as a primary point of contact for clients, fostering strong professional relationships. Communicate technical information effectively to non-technical stakeholders, ensuring understanding and alignment. Documentation and Reporting: Create and maintain detailed documentation, including installation procedures, troubleshooting guides, and technical reports. Generate accurate and comprehensive reports on completed tasks, technical issues, and solutions provided. Collaboration and Training: Collaborate with internal teams, including engineering, sales, and support, to share insights and improve overall service quality. Train clients and end-users on the proper use and maintenance of systems and equipment. Continuous Learning: Stay up-to-date with industry trends, new technologies, and best practices to enhance technical knowledge and skills. Apply new knowledge to improve service delivery and efficiency. Safety and Compliance: Adhere to safety protocols and guidelines while working in various environments, including hazardous or restricted areas. Ensure compliance with relevant regulations and standards in the field. Qualifications Minimum of 5 years of proven experience in Avaya-based field engineering working on projects and support. 10+ years preferred. Job experience either directly with Avaya or an Avaya certified business partner Avaya ACIS and/or ACSS certifications strongly preferred Experience with Opentext (AVST) CallExpress voicemail strongly preferred Proficiency in troubleshooting and problem-solving techniques. Strong understanding of hardware, software, and network systems. Excellent communication skills, both written and verbal, for effective client interactions. Ability to adapt to changing environments, manage time effectively, and work independently. Willingness to travel extensively to client sites, often on short notice. Familiarity with Avaya industry-specific tools, software, and equipment. Ability to work nights and weekends as customer work requires and participate in an on-call rotation Certification in relevant technologies or systems is a plus. Physical Requirements Sitting: Ability to be able to sit for long periods of time. Lifting: Ability to lift equipment and or tools up to 20 pounds. Manual dexterity: Hand-eye coordination and manual dexterity to operate equipment and perform tasks such as assembling or disassembling machinery or devices. Vision: Normal or corrected vision to work with small parts and/or read schematics or technical manuals. Hearing: Normal or corrected hearing to communicate with colleagues or customers. Agility: Agile and able to work in tight spaces such as server rooms, data centers or other. Waterfield Tech is proud to be an equal opportunity employer. Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.

Full job record

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First Seen At2026-05-31 18:32:27Z
Last Seen At2026-06-06 11:49:29Z
Last Checked At2026-06-06 11:49:29Z
Last Changed At2026-06-06 11:49:29Z
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    "requisitionDescription": "<div><div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:center;' id=\"isPasted\"><strong><u><span style='font-size:21px;font-family:\"Century Gothic\",sans-serif;color:#2E74B5;'>Field Engineer &ndash; Avaya (Connecticut)</span></u></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\";color:#2E74B5;'>Company Overview</span></u></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-family:\"Century Gothic\";color:#1F3864;'>Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world&rsquo;s leading providers enhanced by cutting edge Applied AI. The results are <strong>happier customers, enhanced insights,</strong> and <strong>lower costs</strong>.</span><span style='font-family:\"Century Gothic\";color:#1F3864;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-family:\"Century Gothic\";color:#1F3864;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-family:\"Century Gothic\";color:#1F3864;'>Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to <strong>lower risk</strong> and <strong>increased efficiency</strong>. &nbsp;Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.</span><span style='font-family:\"Century Gothic\";color:#1F3864;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-family:\"Century Gothic\";color:#1F3864;'>&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:\"Calibri\",sans-serif;margin:0in;vertical-align:baseline;'><span style='font-family:\"Century Gothic\";color:#1F3864;'>We value our people&mdash;their diversity, their dedication, and their commitment to customer satisfaction. We encourage each other. We understand the value of hard work and the importance of a healthy balance. We&rsquo;re all on the same page&hellip; even though we may get there from different perspectives. All in all, it&rsquo;s a pretty cool place to be and we&rsquo;re growing our global team of engineers, sales professionals, and creative souls.</span><span style='font-family:\"Century Gothic\";color:#1F3864;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\";color:#2E74B5;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\";color:#2E74B5;'>Position Summary</span></u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\";color:#1F3864;'>The Avaya Field Engineer plays a critical role in ensuring the successful execution of Managed Services support contracts and technical projects for implementation and upgrades, primarily involving on-site installations, maintenance, troubleshooting, and customer support of Avaya telephony and Contact Center solutions. This position requires a combination of technical expertise, problem-solving skills, and excellent communication abilities to deliver high-quality services and maintain client satisfaction. The Field Engineer works in diverse environments, collaborating with cross-functional teams and providing technical solutions in the field.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\";color:#2E74B5;'>Key Responsibilities</span></u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Century Gothic\";color:#1F3864;'>On-Site Installation and Deployment:</span></p><ul style=\"list-style-type: undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Travel to client locations throughout the state of CT to install, configure, and commission Avaya systems, equipment, or solutions.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Collaborate with project managers and clients to understand project requirements and ensure accurate implementation.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Century Gothic\";color:#1F3864;'>Technical Troubleshooting and Support:</span></p><ul style=\"list-style-type: undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Diagnose and resolve technical issues on-site related to Avaya solutions, ensuring minimal downtime for clients.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Provide field support for incident management, troubleshooting and parts replacement on Avaya legacy and current platforms</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Provide expert-level support for hardware, software, and network-related problems inherent to or integrated with Avaya solutions.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Century Gothic\";color:#1F3864;'>Preventive Maintenance:</span></p><ul style=\"list-style-type: undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Perform routine maintenance activities to ensure the optimal functioning of Avaya systems and equipment.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Conduct inspections, tests, and updates to identify and address potential issues before they escalate.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Century Gothic\";color:#1F3864;'>Client Communication:</span></p><ul style=\"list-style-type: undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Act as a primary point of contact for clients, fostering strong professional relationships.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Communicate technical information effectively to non-technical stakeholders, ensuring understanding and alignment.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Century Gothic\";color:#1F3864;'>Documentation and Reporting:</span></p><ul style=\"list-style-type: undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Create and maintain detailed documentation, including installation procedures, troubleshooting guides, and technical reports.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Generate accurate and comprehensive reports on completed tasks, technical issues, and solutions provided.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Century Gothic\";color:#1F3864;'>Collaboration and Training:</span></p><ul style=\"list-style-type: undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Collaborate with internal teams, including engineering, sales, and support, to share insights and improve overall service quality.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Train clients and end-users on the proper use and maintenance of systems and equipment.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Century Gothic\";color:#1F3864;'>Continuous Learning:</span></p><ul style=\"list-style-type: undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Stay up-to-date with industry trends, new technologies, and best practices to enhance technical knowledge and skills.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Apply new knowledge to improve service delivery and efficiency.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-family:\"Century Gothic\";color:#1F3864;'>Safety and Compliance:</span></p><ul style=\"list-style-type: undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Adhere to safety protocols and guidelines while working in various environments, including hazardous or restricted areas.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Ensure compliance with relevant regulations and standards in the field.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\";color:#2E74B5;'>Qualifications</span></u></p><ul style=\"list-style-type: undefined;\"><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Minimum of 5 years of proven experience in Avaya-based field engineering working on projects and support. &nbsp;10+ years preferred.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Job experience either directly with Avaya or an Avaya certified business partner</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Avaya ACIS and/or ACSS certifications strongly preferred</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Experience with Opentext (AVST) CallExpress voicemail strongly preferred&nbsp;</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Proficiency in troubleshooting and problem-solving techniques.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Strong understanding of hardware, software, and network systems.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Excellent communication skills, both written and verbal, for effective client interactions.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Ability to adapt to changing environments, manage time effectively, and work independently.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Willingness to travel extensively to client sites, often on short notice.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Familiarity with Avaya industry-specific tools, software, and equipment.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Ability to work nights and weekends as customer work requires and participate in an on-call rotation</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;color:#1F3864;'>Certification in relevant technologies or systems is a plus.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\";color:#2E74B5;'>Physical Requirements</span></u></p><ul style=\"list-style-type: disc;\"><li><span style='font-family:\"Century Gothic\",sans-serif;'>Sitting: Ability to be able to sit for long periods of time.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Lifting: Ability to lift equipment and or tools up to 20 pounds.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Manual dexterity: Hand-eye coordination and manual dexterity to operate equipment and perform tasks such as assembling or disassembling machinery or devices.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Vision: Normal or corrected vision to work with small parts and/or read schematics or technical manuals.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Hearing: Normal or corrected hearing to communicate with colleagues or customers.</span></li><li><span style='font-family:\"Century Gothic\",sans-serif;'>Agility: Agile and able to work in tight spaces such as server rooms, data centers or other.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><u><span style='font-family:\"Century Gothic\";color:#2E74B5;'>Waterfield Tech is proud to be an equal opportunity employer.</span></u></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\";color:#333333;'>Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.</span></p></div></div></div></div></div></div>\n",
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