Home › Companies › Eppr Fa Us2 Oraclecloud Com CX 2 › IT Telecommunications - Lead Enterprise Communications Engineer
IT Telecommunications - Lead Enterprise Communications Engineer
Eppr Fa Us2 Oraclecloud Com CX 2 · Lake Success, Nassau, United States; 5 Dakota Drive, Lake Success, NY, US · On Site · Active · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Eppr Fa Us2 Oraclecloud Com CX 2 |
| Title | IT Telecommunications - Lead Enterprise Communications Engineer |
| Normalized title | - |
| Department / team | Infrastructure and Service Delivery |
| Location | Lake Success, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-12 / 2026-06-13 |
| Changed / last seen | 2026-06-16 / 2026-06-18 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Eppr Fa Us2 Oraclecloud Com CX 2. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Lake Success. | Open |
| Department jobs | Active postings in Infrastructure and Service Delivery. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Eppr Fa Us2 Oraclecloud Com CX 2 |
| Source | b7251a21-72e1-459d-967a-2deb27e5f8ec |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Job Description
Plans and organizes the activities in support of day-to-day and after-hours support for Network, Engineering, and Communication Operations including but not limited to the diagnosing, configuring and documenting complex network and communication problems. Responds to unexpected network and communication issues affecting the health system's clinical and administrative communities. Provides day-to-day oversight of engineers.
Highly Preferred:
Enterprise Telecom Engineering Expertise: Demonstrated experience serving as a technical lead for the design, engineering, programming, and configuration of enterprise telecom systems — including voice, VoIP, PBX, SIP trunking, wireless, and unified communications platforms — ideally within a healthcare or multi-site environment.
Advanced Troubleshooting & Diagnostics: Proven ability to lead the resolution of complex Level 2/3 telecommunications issues across distributed locations, applying structured diagnostics, root cause analysis, and real-time guidance to field technicians and third-party service providers.
Hands-On Infrastructure Delivery: Extensive experience performing site preparation activities (cable pulling, termination, station apparatus installation, operational testing) and executing moves, adds, and changes (MACs) across PBX, voicemail, ACD, wireless, and peripheral systems with a focus on documentation and repeatability.
Telecom Project Management: Track record of managing telecom projects end-to-end — including scope definition, milestone tracking, stakeholder communication, vendor coordination, SLA oversight, and closeout documentation — with the ability to identify and escalate risks, dependencies, and technical blockers proactively.
Strategic Advisory & Stakeholder Collaboration: Experience partnering with senior leadership, IT teams, and clinical stakeholders to evaluate emerging communication technologies and deliver actionable recommendations aligned with operational efficiency and patient care goals.
Subject Matter Expertise & Architecture Contribution: Ability to serve as an internal consultant on telecom-related decisions, contributing meaningfully to architecture reviews, procurement evaluations, standards development, and system optimization initiatives focused on cost reduction and capability enhancement.
Cross-Functional Liaison Skills: Demonstrated success serving as a technical liaison between IT Telecommunications, facilities/engineering, clinical departments, and third-party carriers and vendors to ensure alignment and accountability.
Documentation & Standards Development: Strong commitment to developing and maintaining comprehensive documentation — including network/infrastructure diagrams, SOPs, knowledge base articles, configuration baselines, and change records — and contributing to telecom engineering playbooks that drive consistency across locations.
Regulatory & Compliance Acumen: Working knowledge of HIPAA regulations, Joint Commission standards, and healthcare industry best practices as they relate to telecom infrastructure and operations.
Availability & Physical Readiness: Willingness to maintain full-time, on-site presence across health system locations, participate in on-call rotation for emergency response, work outside normal business hours for maintenance or migrations, and physically access telecom closets, cable pathways, and infrastructure across clinical and administrative facilities.
Technical Skills
In-depth knowledge of telecom technologies, networking principles (LAN/WAN/QoS), and structured cabling infrastructure.
Hands-on expertise with enterprise platforms such as NEC, Avaya, Genesys Cloud CX, or equivalent.
Proficiency with ITSM platforms (ServiceNow or equivalent), diagramming tools (Visio/AutoCAD), and telecommunications management systems.
Familiarity with hospital-specific systems including paging, nurse call, overhead communications, and mass notification.
Strong analytical and problem-solving skills with the ability to make sound decisions independently under pressure.
Soft Skills
Excellent communication and interpersonal skills with the ability to translate complex technical topics for non-technical audiences.
Self-directed, organized, and accountable — able to manage competing priorities with minimal oversight.
Collaborative mindset with a strong sense of ownership and commitment to patient care quality.
Preferred Tools & Systems Knowledge
NEC SV9500, Avaya Communication Manager, Genesys Cloud CX, or comparable enterprise PBX/ CCaaS platforms
ServiceNow (or similar ITSM/ticketing platforms)
Microsoft Visio or AutoCAD for network and infrastructure diagramming
Unified Communications (UC) and video conferencing systems
Hospital paging, nurse call, and overhead systems
SIP/SBC platforms (Oracle, AudioCodes, or similar)
Job Responsibility
1.Plans and organizes the activities of day-to-day and after hours support of networking engineering and communication operations 24/7/365.
2.Coordinates the daily engineer team assignments to include but not limited to; incident management, device configuration reviews, and device change configuration reviews.
3.Reports metrics for proactive and predictive analysis.
4.Implements recommendations based upon these metrics to drive improved network, communication, and clinical application performance.
5.Responsible for managing assigned Incident and Change queues, and ensures that they are meeting established Service Level Agreements.
6.Ensures change management procedures are followed.
7.Implements recommendations for resources required to maintain and improve service levels.
8.Ensures all documentation is accurate and up to date; provides training and documentation to team as needed.
9.Uses knowledge and skills to contribute to the development of functional objectives and principles to achieve goals in innovative ways. Problems addressed are of diverse scope and complexity ranging from moderate to substantial.
10Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
•Bachelor's Degree required, or equivalent combination of education and related experience
•5-7 years of relevant experience, required
Industry certifications such as Avaya Certified Specialist, Unified Communication as a Service ( UCaaS ), Genesys Cloud CX, PMP, or equivalent (preferred).
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Full job record
| Job ID | 3842d032c88abb417b78d5748c475d251dd3da1e |
| Org ID | e8b712fb-8d92-42f1-9ad7-a9f05ce78140 |
| Source ID | b7251a21-72e1-459d-967a-2deb27e5f8ec |
| Board ID | b7251a21-72e1-459d-967a-2deb27e5f8ec |
| Provider | oracle_hcm |
| Provider Job Key | 188774 |
| Title | IT Telecommunications - Lead Enterprise Communications Engineer |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Lake Success, Nassau, United States; 5 Dakota Drive, Lake Success, NY, US |
| Department | Infrastructure and Service Delivery |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | — |
| City | Lake Success |
| Salary Raw | Description Job Description Plans and organizes the activities in support of day-to-day and after-hours support for Network, Engineering, and Communication Operations including but not limited to the diagnosing, configuring and documenting complex network and communication problems. Responds to unexpected network and communication issues affecting the health system's clinical and administrative communities. Provides day-to-day oversight of engineers. Highly Preferred: Enterprise Telecom Engineering Expertise: Demonstrated experience serving as a technical lead for the design, engineering, programming, and configuration of enterprise telecom systems — including voice, VoIP, PBX, SIP trunking, wireless, and unified communications platforms — ideally within a healthcare or multi-site environment. Advanced Troubleshooting & Diagnostics: Proven ability to lead the resolution of complex Level 2/3 telecommunications issues across distributed locations, applying structured diagnostics, root cause analysis, and real-time guidance to field technicians and third-party service providers. Hands-On Infrastructure Delivery: Extensive experience performing site preparation activities (cable pulling, termination, station apparatus installation, operational testing) and executing moves, adds, and changes (MACs) across PBX, voicemail, ACD, wireless, and peripheral systems with a focus on documentation and repeatability. Telecom Project Management: Track record of managing telecom projects end-to-end — including scope definition, milestone tracking, stakeholder communication, vendor coordination, SLA oversight, and closeout documentation — with the ability to identify and escalate risks, dependencies, and technical blockers proactively. Strategic Advisory & Stakeholder Collaboration: Experience partnering with senior leadership, IT teams, and clinical stakeholders to evaluate emerging communication technologies and deliver actionable recommendations aligned with operational efficiency and patient care goals. Subject Matter Expertise & Architecture Contribution: Ability to serve as an internal consultant on telecom-related decisions, contributing meaningfully to architecture reviews, procurement evaluations, standards development, and system optimization initiatives focused on cost reduction and capability enhancement. Cross-Functional Liaison Skills: Demonstrated success serving as a technical liaison between IT Telecommunications, facilities/engineering, clinical departments, and third-party carriers and vendors to ensure alignment and accountability. Documentation & Standards Development: Strong commitment to developing and maintaining comprehensive documentation — including network/infrastructure diagrams, SOPs, knowledge base articles, configuration baselines, and change records — and contributing to telecom engineering playbooks that drive consistency across locations. Regulatory & Compliance Acumen: Working knowledge of HIPAA regulations, Joint Commission standards, and healthcare industry best practices as they relate to telecom infrastructure and operations. Availability & Physical Readiness: Willingness to maintain full-time, on-site presence across health system locations, participate in on-call rotation for emergency response, work outside normal business hours for maintenance or migrations, and physically access telecom closets, cable pathways, and infrastructure across clinical and administrative facilities. Technical Skills In-depth knowledge of telecom technologies, networking principles (LAN/WAN/QoS), and structured cabling infrastructure. Hands-on expertise with enterprise platforms such as NEC, Avaya, Genesys Cloud CX, or equivalent. Proficiency with ITSM platforms (ServiceNow or equivalent), diagramming tools (Visio/AutoCAD), and telecommunications management systems. Familiarity with hospital-specific systems including paging, nurse call, overhead communications, and mass notification. Strong analytical and problem-solving skills with the ability to make sound decisions independently under pressure. Soft Skills Excellent communication and interpersonal skills with the ability to translate complex technical topics for non-technical audiences. Self-directed, organized, and accountable — able to manage competing priorities with minimal oversight. Collaborative mindset with a strong sense of ownership and commitment to patient care quality. Preferred Tools & Systems Knowledge NEC SV9500, Avaya Communication Manager, Genesys Cloud CX, or comparable enterprise PBX/ CCaaS platforms ServiceNow (or similar ITSM/ticketing platforms) Microsoft Visio or AutoCAD for network and infrastructure diagramming Unified Communications (UC) and video conferencing systems Hospital paging, nurse call, and overhead systems SIP/SBC platforms (Oracle, AudioCodes, or similar) Job Responsibility 1.Plans and organizes the activities of day-to-day and after hours support of networking engineering and communication operations 24/7/365. 2.Coordinates the daily engineer team assignments to include but not limited to; incident management, device configuration reviews, and device change configuration reviews. 3.Reports metrics for proactive and predictive analysis. 4.Implements recommendations based upon these metrics to drive improved network, communication, and clinical application performance. 5.Responsible for managing assigned Incident and Change queues, and ensures that they are meeting established Service Level Agreements. 6.Ensures change management procedures are followed. 7.Implements recommendations for resources required to maintain and improve service levels. 8.Ensures all documentation is accurate and up to date; provides training and documentation to team as needed. 9.Uses knowledge and skills to contribute to the development of functional objectives and principles to achieve goals in innovative ways. Problems addressed are of diverse scope and complexity ranging from moderate to substantial. 10Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Job Qualification •Bachelor's Degree required, or equivalent combination of education and related experience •5-7 years of relevant experience, required Industry certifications such as Avaya Certified Specialist, Unified Communication as a Service ( UCaaS ), Genesys Cloud CX, PMP, or equivalent (preferred). *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity). |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | hour |
| Source URL | https://eppr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2/job/188774 |
| Apply URL | https://eppr.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2/job/188774 |
| First Seen At | 2026-06-13 11:44:40Z |
| Last Seen At | 2026-06-18 11:42:23Z |
| Last Checked At | 2026-06-18 11:42:23Z |
| Last Changed At | 2026-06-16 11:10:26Z |
| Inactive At | — |
| Source Posted At | 2026-06-12 15:42:20Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=eppr.fa.us2.oraclecloud.com|CX_2/date=2026-06-18/2026-06-18T11-40-57-006Z-bfbf117104d65ebfa4d94422753c622d8f63b067a413abcbd65636c894675f8b.json |
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Provides day-to-day oversight of engineers.</p><p>Highly Preferred:</p><ul><li class=\"\"><p class=\"\"><strong class=\"\">Enterprise Telecom Engineering Expertise:</strong> Demonstrated experience serving as a technical lead for the design, engineering, programming, and configuration of enterprise telecom systems — including voice, VoIP, PBX, SIP trunking, wireless, and unified communications platforms — ideally within a healthcare or multi-site environment.</p></li><li class=\"\"><p class=\"\"><strong class=\"\">Advanced Troubleshooting & Diagnostics:</strong> Proven ability to lead the resolution of complex Level 2/3 telecommunications issues across distributed locations, applying structured diagnostics, root cause analysis, and real-time guidance to field technicians and third-party service providers.</p></li><li class=\"\"><p class=\"\"><strong class=\"\">Hands-On Infrastructure Delivery:</strong> Extensive experience performing site preparation activities (cable pulling, termination, station apparatus installation, operational testing) and executing moves, adds, and changes (MACs) across PBX, voicemail, ACD, wireless, and peripheral systems with a focus on documentation and repeatability.</p></li><li class=\"\"><p class=\"\"><strong class=\"\">Telecom Project Management:</strong> Track record of managing telecom projects end-to-end — including scope definition, milestone tracking, stakeholder communication, vendor coordination, SLA oversight, and closeout documentation — with the ability to identify and escalate risks, dependencies, and technical blockers proactively.</p></li><li class=\"\"><p class=\"\"><strong class=\"\">Strategic Advisory & Stakeholder Collaboration:</strong> Experience partnering with senior leadership, IT teams, and clinical stakeholders to evaluate emerging communication technologies and deliver actionable recommendations aligned with operational efficiency and patient care goals.</p></li><li class=\"\"><p class=\"\"><strong class=\"\">Subject Matter Expertise & Architecture Contribution:</strong> Ability to serve as an internal consultant on telecom-related decisions, contributing meaningfully to architecture reviews, procurement evaluations, standards development, and system optimization initiatives focused on cost reduction and capability enhancement.</p></li><li class=\"\"><p class=\"\"><strong class=\"\">Cross-Functional Liaison Skills:</strong> Demonstrated success serving as a technical liaison between IT Telecommunications, facilities/engineering, clinical departments, and third-party carriers and vendors to ensure alignment and accountability.</p></li><li class=\"\"><p class=\"\"><strong class=\"\">Documentation & Standards Development:</strong> Strong commitment to developing and maintaining comprehensive documentation — including network/infrastructure diagrams, SOPs, knowledge base articles, configuration baselines, and change records — and contributing to telecom engineering playbooks that drive consistency across locations.</p></li><li class=\"\"><p class=\"\"><strong class=\"\">Regulatory & Compliance Acumen:</strong> Working knowledge of HIPAA regulations, Joint Commission standards, and healthcare industry best practices as they relate to telecom infrastructure and operations.</p></li><li class=\"\"><p class=\"\"><strong class=\"\">Availability & Physical Readiness:</strong> Willingness to maintain full-time, on-site presence across health system locations, participate in on-call rotation for emergency response, work outside normal business hours for maintenance or migrations, and physically access telecom closets, cable pathways, and infrastructure across clinical and administrative facilities.</p><p class=\"\"> </p><p class=\"\"> </p><p class=\"\"><span style=\"color: rgb(46, 46, 46); 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orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><p class=\"Paragraph SCXW132681192 BCX8\" paraid=\"1864650940\" paraeid=\"{ec933273-df8b-461a-a8d5-db2101440c7a}{98}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"color: rgb(64, 64, 64); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"TextRun SCXW132681192 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\">Hands-on expertise with enterprise platforms such as NEC, Avaya, Genesys Cloud CX, or equivalent.</span><span class=\"EOP SCXW132681192 BCX8\" data-ccp-props=\"{"335559738":40,"335559739":40}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\"> </span></span></p></div></li><li><div class=\"ListContainerWrapper SCXW132681192 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><p class=\"Paragraph SCXW132681192 BCX8\" paraid=\"1597646207\" paraeid=\"{ec933273-df8b-461a-a8d5-db2101440c7a}{100}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"color: rgb(64, 64, 64); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"TextRun SCXW132681192 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\">Proficiency with ITSM platforms (ServiceNow or equivalent), diagramming tools (Visio/AutoCAD), and telecommunications management systems.</span><span class=\"EOP SCXW132681192 BCX8\" data-ccp-props=\"{"335559738":40,"335559739":40}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\"> </span></span></p></div></li><li><div class=\"ListContainerWrapper SCXW132681192 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><p class=\"Paragraph SCXW132681192 BCX8\" paraid=\"1421693920\" paraeid=\"{ec933273-df8b-461a-a8d5-db2101440c7a}{102}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"color: rgb(64, 64, 64); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"TextRun SCXW132681192 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\">Familiarity with hospital-specific systems including paging, nurse call, overhead communications, and mass notification.</span><span class=\"EOP SCXW132681192 BCX8\" data-ccp-props=\"{"335559738":40,"335559739":40}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\"> </span></span></p></div></li><li><div class=\"ListContainerWrapper SCXW132681192 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><p class=\"Paragraph SCXW132681192 BCX8\" paraid=\"2118619376\" paraeid=\"{ec933273-df8b-461a-a8d5-db2101440c7a}{104}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"color: rgb(64, 64, 64); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"TextRun SCXW132681192 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\">Strong analytical and problem-solving skills with the ability to make sound decisions independently under pressure.</span><span class=\"EOP SCXW132681192 BCX8\" data-ccp-props=\"{"335559738":40,"335559739":40}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\"> </span></span></p><p class=\"Paragraph SCXW132681192 BCX8\" paraid=\"2118619376\" paraeid=\"{ec933273-df8b-461a-a8d5-db2101440c7a}{104}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"> </p><p class=\"Paragraph SCXW132681192 BCX8\" paraid=\"2118619376\" paraeid=\"{ec933273-df8b-461a-a8d5-db2101440c7a}{104}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"color: rgb(46, 46, 46); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"TextRun SCXW132681192 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; font-variant-ligatures: none !important; line-height: 19.425px; margin: 0px; padding: 0px; user-select: text;\"><strong>Soft Skills</strong></span><span class=\"EOP SCXW132681192 BCX8\" data-ccp-props=\"{"335559738":200,"335559739":80}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 12pt; line-height: 19.425px; margin: 0px; padding: 0px; user-select: text;\"> </span></span></p></div></li><li><div class=\"ListContainerWrapper SCXW132681192 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><ul class=\"BulletListStyle1 SCXW132681192 BCX8\" role=\"list\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;\"><li class=\"OutlineElement Ltr SCXW132681192 BCX8\" aria-setsize=\"-1\" data-leveltext=\"•\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}\" data-aria-posinset=\"30\" data-aria-level=\"1\" role=\"listitem\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 11pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;\"><p class=\"Paragraph SCXW132681192 BCX8\" paraid=\"710208766\" paraeid=\"{ec933273-df8b-461a-a8d5-db2101440c7a}{108}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"color: rgb(64, 64, 64); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"TextRun SCXW132681192 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\">Excellent communication and interpersonal skills with the ability to translate complex technical topics for non-technical audiences.</span><span class=\"EOP SCXW132681192 BCX8\" data-ccp-props=\"{"335559738":40,"335559739":40}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\"> </span></span></p></li></ul></div></li><li><div class=\"ListContainerWrapper SCXW132681192 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><ul class=\"BulletListStyle1 SCXW132681192 BCX8\" role=\"list\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;\"><li class=\"OutlineElement Ltr SCXW132681192 BCX8\" aria-setsize=\"-1\" data-leveltext=\"•\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}\" data-aria-posinset=\"31\" data-aria-level=\"1\" role=\"listitem\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 11pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;\"><p class=\"Paragraph SCXW132681192 BCX8\" paraid=\"387226394\" paraeid=\"{ec933273-df8b-461a-a8d5-db2101440c7a}{110}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"color: rgb(64, 64, 64); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"TextRun SCXW132681192 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\">Self-directed, organized, and accountable — able to manage competing priorities with minimal oversight.</span><span class=\"EOP SCXW132681192 BCX8\" data-ccp-props=\"{"335559738":40,"335559739":40}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\"> </span></span></p></li></ul></div></li><li><div class=\"ListContainerWrapper SCXW132681192 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><ul class=\"BulletListStyle1 SCXW132681192 BCX8\" role=\"list\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;\"><li class=\"OutlineElement Ltr SCXW132681192 BCX8\" aria-setsize=\"-1\" data-leveltext=\"•\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}\" data-aria-posinset=\"32\" data-aria-level=\"1\" role=\"listitem\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 11pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;\"><p class=\"Paragraph SCXW132681192 BCX8\" paraid=\"210692921\" paraeid=\"{ec933273-df8b-461a-a8d5-db2101440c7a}{112}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"color: rgb(64, 64, 64); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"TextRun SCXW132681192 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\">Collaborative mindset with a strong sense of ownership and commitment to patient care quality.</span><span class=\"EOP SCXW132681192 BCX8\" data-ccp-props=\"{"335559738":40,"335559739":40}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\"> </span></span></p></li></ul></div></li></ul><p> </p><div class=\"OutlineElement Ltr SCXW69202300 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); clear: both; color: rgb(0, 0, 0); cursor: text; direction: ltr; font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; overflow: visible; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><p class=\"Paragraph SCXW69202300 BCX8\" paraid=\"185482083\" paraeid=\"{ec933273-df8b-461a-a8d5-db2101440c7a}{129}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; border-color: currentcolor currentcolor rgb(46, 117, 182); border-style: none none solid; border-width: 0px 0px 1px; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 18.6667px 0px 10.3333px; overflow-wrap: break-word; padding: 0px 0px 2.66667px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"color: rgb(31, 78, 121); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"TextRun SCXW69202300 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 14pt; font-variant-ligatures: none !important; line-height: 23.7417px; margin: 0px; padding: 0px; user-select: text;\"><strong>Preferred Tools & Systems Knowledge</strong></span><span class=\"EOP SCXW69202300 BCX8\" data-ccp-props=\"{"335559738":280,"335559739":100,"335572079":6,"335572080":2,"335572081":11957550,"469789806":"single"}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 14pt; line-height: 23.7417px; margin: 0px; padding: 0px; user-select: text;\"> </span></span></p></div><div class=\"ListContainerWrapper SCXW69202300 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><ul class=\"BulletListStyle1 SCXW69202300 BCX8\" role=\"list\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;\"><li class=\"OutlineElement Ltr SCXW69202300 BCX8\" aria-setsize=\"-1\" data-leveltext=\"•\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}\" data-aria-posinset=\"37\" data-aria-level=\"1\" role=\"listitem\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 11pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;\"><p class=\"Paragraph SCXW69202300 BCX8\" paraid=\"1007224340\" paraeid=\"{ec933273-df8b-461a-a8d5-db2101440c7a}{131}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"color: rgb(64, 64, 64); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"TextRun SCXW69202300 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\">NEC SV9500, Avaya Communication Manager, Genesys Cloud CX, or comparable enterprise PBX/</span><span class=\"TextRun SCXW69202300 BCX8 NormalTextRun SpellingErrorV2Themed\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 11pt; font-variant-ligatures: none !important; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\">CCaaS</span><span class=\"TextRun SCXW69202300 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\"> platforms</span><span class=\"EOP SCXW69202300 BCX8\" data-ccp-props=\"{"335559738":40,"335559739":40}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\"> </span></span></p></li></ul></div><div class=\"ListContainerWrapper SCXW69202300 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><ul class=\"BulletListStyle1 SCXW69202300 BCX8\" role=\"list\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;\"><li class=\"OutlineElement Ltr SCXW69202300 BCX8\" aria-setsize=\"-1\" data-leveltext=\"•\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}\" data-aria-posinset=\"38\" data-aria-level=\"1\" role=\"listitem\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 11pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;\"><p class=\"Paragraph SCXW69202300 BCX8\" paraid=\"1094385968\" paraeid=\"{ec933273-df8b-461a-a8d5-db2101440c7a}{133}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"color: rgb(64, 64, 64); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"TextRun SCXW69202300 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\">ServiceNow (or similar ITSM/ticketing platforms)</span><span class=\"EOP SCXW69202300 BCX8\" data-ccp-props=\"{"335559738":40,"335559739":40}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\"> </span></span></p></li></ul></div><div class=\"ListContainerWrapper SCXW69202300 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><ul class=\"BulletListStyle1 SCXW69202300 BCX8\" role=\"list\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;\"><li class=\"OutlineElement Ltr SCXW69202300 BCX8\" aria-setsize=\"-1\" data-leveltext=\"•\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}\" data-aria-posinset=\"39\" data-aria-level=\"1\" role=\"listitem\" style=\"-webkit-tap-highlight-color: transparent; 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-webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\">Microsoft Visio or AutoCAD for network and infrastructure diagramming</span><span class=\"EOP SCXW69202300 BCX8\" data-ccp-props=\"{"335559738":40,"335559739":40}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\"> </span></span></p></li></ul></div><div class=\"ListContainerWrapper SCXW69202300 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><ul class=\"BulletListStyle1 SCXW69202300 BCX8\" role=\"list\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;\"><li class=\"OutlineElement Ltr SCXW69202300 BCX8\" aria-setsize=\"-1\" data-leveltext=\"•\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}\" data-aria-posinset=\"40\" data-aria-level=\"1\" role=\"listitem\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 11pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;\"><p class=\"Paragraph SCXW69202300 BCX8\" paraid=\"1842766517\" paraeid=\"{ec933273-df8b-461a-a8d5-db2101440c7a}{137}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"color: rgb(64, 64, 64); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"TextRun SCXW69202300 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\">Unified Communications (UC) and video conferencing systems</span><span class=\"EOP SCXW69202300 BCX8\" data-ccp-props=\"{"335559738":40,"335559739":40}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\"> </span></span></p></li></ul></div><div class=\"ListContainerWrapper SCXW69202300 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><ul class=\"BulletListStyle1 SCXW69202300 BCX8\" role=\"list\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;\"><li class=\"OutlineElement Ltr SCXW69202300 BCX8\" aria-setsize=\"-1\" data-leveltext=\"•\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}\" data-aria-posinset=\"41\" data-aria-level=\"1\" role=\"listitem\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 11pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;\"><p class=\"Paragraph SCXW69202300 BCX8\" paraid=\"1419097884\" paraeid=\"{ec933273-df8b-461a-a8d5-db2101440c7a}{139}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"color: rgb(64, 64, 64); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"TextRun SCXW69202300 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\">Hospital paging, nurse call, and overhead systems</span><span class=\"EOP SCXW69202300 BCX8\" data-ccp-props=\"{"335559738":40,"335559739":40}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\"> </span></span></p></li></ul></div><div class=\"ListContainerWrapper SCXW69202300 BCX8\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); font-family: "Segoe UI", "Segoe UI Web", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; margin: 0px; orphans: 2; padding: 0px; position: relative; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"><ul class=\"BulletListStyle1 SCXW69202300 BCX8\" role=\"list\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; cursor: text; font-family: verdana; list-style-type: disc; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; user-select: text;\"><li class=\"OutlineElement Ltr SCXW69202300 BCX8\" aria-setsize=\"-1\" data-leveltext=\"•\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{"335552541":1,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"•","469777815":"hybridMultilevel"}\" data-aria-posinset=\"42\" data-aria-level=\"1\" role=\"listitem\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; clear: both; cursor: text; direction: ltr; display: block; font-family: Arial, Arial_MSFontService, sans-serif; font-size: 11pt; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; overflow: visible; padding: 0px; position: relative; user-select: text; vertical-align: baseline;\"><p class=\"Paragraph SCXW69202300 BCX8\" paraid=\"245269163\" paraeid=\"{ec933273-df8b-461a-a8d5-db2101440c7a}{141}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; background-color: transparent; color: windowtext; font-kerning: none; font-style: normal; font-weight: normal; margin: 0px; overflow-wrap: break-word; padding: 0px; text-align: left; text-indent: 0px; user-select: text; vertical-align: baseline;\"><span style=\"color: rgb(64, 64, 64); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"TextRun SCXW69202300 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; font-variant-ligatures: none !important; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\">SIP/SBC platforms (Oracle, AudioCodes, or similar)</span><span class=\"EOP SCXW69202300 BCX8\" data-ccp-props=\"{"335559738":40,"335559739":40}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-user-drag: none; font-size: 11pt; line-height: 18.3458px; margin: 0px; padding: 0px; user-select: text;\"> </span></span></p></li></ul></div><p> </p><p>Job Responsibility</p><p>1.Plans and organizes the activities of day-to-day and after hours support of networking engineering and communication operations 24/7/365.<br>2.Coordinates the daily engineer team assignments to include but not limited to; incident management, device configuration reviews, and device change configuration reviews.<br>3.Reports metrics for proactive and predictive analysis.<br>4.Implements recommendations based upon these metrics to drive improved network, communication, and clinical application performance.<br>5.Responsible for managing assigned Incident and Change queues, and ensures that they are meeting established Service Level Agreements.<br>6.Ensures change management procedures are followed.<br>7.Implements recommendations for resources required to maintain and improve service levels.<br>8.Ensures all documentation is accurate and up to date; provides training and documentation to team as needed.<br>9.Uses knowledge and skills to contribute to the development of functional objectives and principles to achieve goals in innovative ways. Problems addressed are of diverse scope and complexity ranging from moderate to substantial.<br>10Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.</p><p>Job Qualification</p><p>•Bachelor's Degree required, or equivalent combination of education and related experience<br>•5-7 years of relevant experience, required</p><ul><li><span style=\"background-color: rgb(255, 255, 255); color: rgb(64, 64, 64); font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;\"><span class=\"TextRun SCXW44610450 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 18.3458px; margin: 0px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\">Industry certifications such as Avaya Certified Specialist, Unified Communication as a Service (</span><span class=\"TextRun SCXW44610450 BCX8 NormalTextRun SpellingErrorV2Themed\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 18.3458px; margin: 0px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\">UCaaS</span><span class=\"TextRun SCXW44610450 BCX8 NormalTextRun\" data-contrast=\"none\" xml:lang=\"EN-US\" lang=\"EN-US\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: none !important; font-weight: 400; letter-spacing: normal; line-height: 18.3458px; margin: 0px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\">), Genesys Cloud CX, PMP, or equivalent (preferred).</span><span class=\"EOP SCXW44610450 BCX8\" data-ccp-props=\"{"335559738":40,"335559739":40}\" style=\"-webkit-tap-highlight-color: transparent; -webkit-text-stroke-width: 0px; -webkit-user-drag: none; font-size: 11pt; font-style: normal; font-variant-caps: normal; font-variant-ligatures: normal; font-weight: 400; letter-spacing: normal; line-height: 18.3458px; margin: 0px; orphans: 2; padding: 0px; text-align: left; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; user-select: text; white-space: normal; widows: 2; word-spacing: 0px;\"> </span></span></li></ul><p><br><strong>*Additional Salary Detail</strong><br>The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).</p>",
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"content_type": "application/json",
"response_bytes": 57887
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/3842d032c88abb417b78d5748c475d251dd3da1e?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/e8b712fb-8d92-42f1-9ad7-a9f05ce78140JSONGET https://api.bluedoor.sh/job-postings/v1/sources/b7251a21-72e1-459d-967a-2deb27e5f8ecJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/3842d032c88abb417b78d5748c475d251dd3da1e/eventsJSON