Specialist, Franchise Licensing & Compliance

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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Under the supervision of a Lead Manager, manage all administrative tasks related to the lifecycle of franchise license agreements within an assigned territory. Responsibilities include reviewing and processing applications, preparing and executing agreements, ensuring compliance with regulatory requirements, and maintaining accurate records. Serve as the primary contact for franchise applicants and existing franchisees, coordinating with internal teams throughout the process. Issue and execute license agreements and related legal documents, issue compliance documents, and track franchise data to ensure complete and accurate documentation. Maintain and update information in the company’s global database (GOLS). Represent the company in licensing matters such as negotiating comfort letters, collecting contract data, and managing fees. This role is ideal for a detail-oriented professional with strong organizational and communication skills who wants to contribute to the growth of IHG’s franchise system.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\"><strong>Your day to day&nbsp;</strong></span></span></p><ul><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Act as liaison with the Development team to issue new development, conversion, change of ownership, and relicensing license agreements to applicants.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Conduct all aspects of the franchise license workflow, including collecting license agreements and franchise application fees.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Receive and review all documents relating to entities with equity interest in the license; verify licensing data (dates, signatures, forms) and send documents for internal approvals (Credit, Risk Management, Development, Openings, AD&amp;C/PIP, Franchise Approval Committee, Legal). Follow up to ensure completeness and accuracy.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Enter and maintain franchise license data in GOLS (company database), updating status changes and retention records throughout the license term.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Ensure compliance with applicable laws, regulations, and company policies; collaborate with Legal to meet local, state, and federal requirements.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Conduct background checks and due diligence on potential franchisees.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Review franchise entity documents to determine binding authority for licensing agreements; work with Development to resolve incomplete data or authority issues.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Draft and execute addenda, extensions, and special agreements (e.g., Comfort Letters, Master Technology Agreements, Key Money Documents, deceased letters) and collect related fees.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Serve as primary contact for franchisees regarding license execution, revisions, and compliance questions; foster positive relationships with franchisees and external stakeholders.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Monitor deadlines and issue notifications for defaults, extensions, terminations, and non-renewals; update database with accurate dates and compliance status.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Gather data from external sources (e.g., Secretary of State registration) and review organizational documents for equity ownership.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Support hotels through the opening process, ensuring compliance prior to opening; prepare Openings Advisory Memo and open hotels in GOLS.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Collect fees and submit Property Improvement Requests for renewals or hotel sales.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Provide applications and Franchise Disclosure Documents for renewals or ownership changes.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Process accurate Principal Correspondent records and update as needed.</span></span></li></ul><hr><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Under General Supervision of Lead Manager</span></span></p><ul><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Review organizational and legal documents to execute license agreements or addenda and evaluate equity ownership.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Decide if equity changes constitute a change of ownership under the current license agreement.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Make decisions on resolutions for hotels in default, track compliance, and issue notifications.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Interpret legally binding terms and conditions of license agreements to mitigate risk.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt;\">Perform all duties related to franchise licensing and compliance administration, including issuing official documents and assisting with procedure development.</span></span></li></ul><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\"><strong>What we need from you&nbsp;</strong></span></span></p><ul><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Bachelor’s or Master’s Degree in Business Administration, Legal Studies or a related field of work, or an equivalent combination of education and work-related experience; and/or</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">1 to 2 years work-related experience in franchise licensing, compliance, banking administration, contract administration, or similar, with demonstrated technical proficiency related to the position.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Demonstrated knowledge of PC-based software programs.&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Demonstrated effective oral and written communication skills for the purpose of conveying information to internal and external customers or providing information via written reports or correspondence.&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Demonstrated strong writing and reading comprehension skills for purposes of drafting, compiling, or interpreting legally binding license agreements and financial letters</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Demonstrated understanding of contractual agreements and demonstrated ability to administer ongoing contracts or similar detail-oriented projects.</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Demonstrated attention to detail, time management skills, and organizational skills</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Demonstrated ability to interpret state regulations for contract compliance and to read and interpret supporting documents (i.e. leases, provisions, license restrictions, credit approvals, guaranty, etc.).&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Demonstrated ability to work independently and collaboratively as part of a team&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">Demonstrated ability to handle multiple tasks and prioritize workload in a fast-paced environment</span></span></li><li><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 10pt; line-height: 115%;\">High level of professionalism, integrity, and confidentiality.</span></span></li></ul><p><span style=\"background-color: white; color: black; font-family: Arial, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 10pt; line-height: 115%;\"><strong>Location</strong> – Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.</span><span class=\"eop\" style=\"font-size: 10pt; line-height: 115%;\">&nbsp;</span></span></p><p><span style=\"background-color: white; color: black; font-family: Arial, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 10pt; line-height: 115%;\"><strong>The hourly range for this role is $29.58 to $34.00</strong>.&nbsp; This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.  </span><span class=\"eop\" style=\"font-size: 10pt; line-height: 115%;\">&nbsp;</span></span></p>",
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    "OrganizationDescriptionStr": "<p class=\"MsoNormal\"><b>Who we are</b></p>\n<p class=\"MsoNormal\"></p>\n<p class=\"MsoNormal\" style=\"margin-bottom:0in;\">At IHG Hotels &amp; Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.</p>\n<p class=\"MsoNormal\" style=\"margin-bottom:0in;\"><br/></p>\n<p class=\"MsoNormal\" style=\"margin-bottom:0in;\">Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests &amp; owners love.</p>\n<p class=\"MsoNormal\" style=\"margin-bottom:0in;\"><br/></p>\n<p class=\"MsoNormal\" style=\"margin-bottom:0in;\">We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.</p>\n<p class=\"MsoNormal\" style=\"margin-bottom:0in;\"><br/></p>\n<p class=\"MsoNormal\" style=\"margin-bottom:0in;\">We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.</p>\n<p class=\"MsoNormal\" style=\"margin-bottom:0in;\"><br/></p>\n<p class=\"MsoNormal\" style=\"margin-bottom:0in;\">Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.&nbsp; We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.</p>",
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