Member Services Advisor

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  "source_hash": "95ce6e116854f06303e52ac9c179ac3cf66acfab3da48624380bde3050708b2c",
  "last_changed_at": "2026-06-06T18:51:21.863Z",
  "active_status": "deleted"
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{
  "language": "en",
  "location": {
    "raw": "Kansas City Location - Kansas City, MO 64111; 406 W 34th Street, Kansas City, MO, 64111, USA",
    "city": "Kansas City",
    "region": "MO",
    "country": "United States",
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    "confidence": 0.8
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  "salary_max": 37440,
  "salary_min": 37440,
  "inferred_at": "2026-06-04T10:03:40.319Z",
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    "location": {
      "raw": "Kansas City Location - Kansas City, MO 64111; 406 W 34th Street, Kansas City, MO, 64111, USA",
      "city": "Kansas City",
      "region": "MO",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
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  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "detail": {
    "city": "Kansas City",
    "jobId": 247550,
    "level": "",
    "endDate": "",
    "legalId": 262,
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    "jobShift": "",
    "jobTitle": "Member Services Advisor",
    "location": "Kansas City Location - Kansas City, MO 64111",
    "startDate": "",
    "clientCode": "0SJ49",
    "remoteType": "",
    "description": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><strong><u><span style=\"font-size:12pt;\">NATURE OF WORK: </span></u></strong></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provides customer service for VFW Store and VFW fraternal/business operations. Redirects or responds to member/non-member inquiries via phone, fax, mail, email and web chat utilizing an omnichannel contact center solution. Responsible for documenting key information with every point of contact. <span style=\"font-size:12pt;\">Exemplify VFW and Member Service Center Values in coordination with the What Great Looks Like (WGLL) standards. This position is critical for representing the VFW Member Service Center as a point of contact to provide solutions for all customers/members.</span></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:16px;\"><strong><u>TYPICAL DUTIES AND RESPONSIBILITIES: </u></strong></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><strong>Servicing Tasks</strong></span></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provide outstanding telephone service that meets the member needs while striving to correct mistakes, if any, and work through emotional situations within the standard of the WGLL and Standard Operating Procedures (SOP).</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Process Mail Orders and Payments, Answer Mail/Email Questions, Process Fax Orders, Process Email Orders, Manage Quote Orders and Process Product Returns in accordance with MSA Standards and SOP. Perform research as needed. For example, locate customer and order(s) in Aptify to understand the situation. For email questions, reply using appropriate templates and follow email standards. For physical mail, look up contact information and attempt to provide appropriate information by phone before sending a physical mail response.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Process new membership and member transfer applications. This includes annual, life, legacy, installment, and convention registration. Enter member information timely, accurately, and completely from the application or other document provided. Process transfers for annual and life members.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Prepare checks for bank deposit. Process large sums of money by credit card authorizations.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Utilizing the VFW customer database (Aptify) to maintain membership records to include updating addresses, emails and phone numbers. Mark record accordingly when notification is received that member is deceased. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Communicates with Post Quartermasters, Department Quartermasters, and VFW and Auxiliary members, both verbally and in writing, to clarify or resolve issues pertaining to monetary discrepancies and processing of payments. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Coordinates journal transfers to ensure that monies are split to appropriate departments.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Assists customers/members with the navigation of VFW/VFW Store websites.</span></span></li>\r\n</ol>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\">&nbsp;</p>\r\n",
    "jobCategory": "",
    "salaryRange": "$37,440.00 - $37,440.00 Salary/year",
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        "subject": "Veterans%20Of%20Foreign%20Wars%20Of%20The%20United%20States%20Job%20Opportunity%20Member%20Services%20Advisor",
        "summary": "NATURE%20OF%20WORK%3A%20%0D%0A%0D%0AProvides%20customer%20service%20for%20VFW%20Store%20and%20VFW%20fraternal%2Fbusiness%20operations.%20Redirects%20or%20responds%20to%20member%2Fnon-member%20inquiries%20via%20phone%2C%20fax%2C%20mail%2C%20email%20and%20web%20chat%20utilizing%20an%20omnichannel%20contact%20center%20solution.%20Responsible%20for%20documenting%20key%20information%20with%20every%20point%20of%20contact.%20Exemplify%20VFW%20and%20Member%20Service%20Center%20Values%20in%20coordination%20with%20the%20What%20Great%20Looks%20Like%20%28WGLL%29%20standards.%20This%20position%20is%20critical%20for%20representing%20the%20VFW%20Member%20Service%20Center%20as%20a%20point%20of%20contact%20to%20provide%20solutions%20for%20all%20customers%2Fmembers.%0D%0A%0D%0ATYPICAL%20DUTIES%20AND%20RESPONSIBILITIES%3A%20%0D%0A%0D%0AServicing%20Tasks%0D%0A%0D%0A%0D%0A%09Provide%20outstanding%20telephone%20service%20that%20meets%20the%20member%20needs%20while%20striving%20to%20correct%20mistakes%2C%20if%20any%2C%20and%20work%20through%20emotional%20situations%20within%20the%20standard%20of%20the%20WGLL%20and%20Standard%20Operating%20Procedures%20%28SOP%29.%0D%0A%09Process%20Mail%20Orders%20and%20Payments%2C%20Answer%20Mail%2FEmail%20Questions%2C%20Process%20Fax%20Orders%2C%20Process%20Email%20Orders%2C%20Manage%20Quote%20Orders%20and..."
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    "positionType": "Full Time",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Member Services Advisor\",\"identifier\":\"J0SJ49247550\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/4771DD00154D7D51EE578D0426221138/jobs/247550\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=4771DD00154D7D51EE578D0426221138\",\"baseSalary\":{\"@type\":\"MonetaryAmount\",\"currency\":\"USD\",\"value\":{\"@type\":\"QuantitativeValue\",\"minValue\":37440,\"maxValue\":37440,\"unitText\":\"\"}},\"datePosted\":\"2026-05-06\",\"description\":\"Job DetailsJob Location: Kansas City Location - Kansas City, MO 64111Position Type: Full TimeSalary Range: $37,440.00 - $37,440.00 Salary/yearNATURE OF WORK: \\r\\n\\r\\nProvides customer service for VFW Store and VFW fraternal/business operations. Redirects or responds to member/non-member inquiries via phone, fax, mail, email and web chat utilizing an omnichannel contact center solution. Responsible for documenting key information with every point of contact. Exemplify VFW and Member Service Center Values in coordination with the What Great Looks Like (WGLL) standards. This position is critical for representing the VFW Member Service Center as a point of contact to provide solutions for all customers/members.\\r\\n\\r\\nTYPICAL DUTIES AND RESPONSIBILITIES: \\r\\n\\r\\nServicing Tasks\\r\\n\\r\\n\\r\\n\\tProvide outstanding telephone service that meets the member needs while striving to correct mistakes, if any, and work through emotional situations within the standard of the WGLL and Standard Operating Procedures (SOP).\\r\\n\\tProcess Mail Orders and Payments, Answer Mail/Email Questions, Process Fax Orders, Process Email Orders, Manage Quote Orders and Process Product Returns in accordance with MSA Standards and SOP. Perform research as needed. For example, locate customer and order(s) in Aptify to understand the situation. For email questions, reply using appropriate templates and follow email standards. For physical mail, look up contact information and attempt to provide appropriate information by phone before sending a physical mail response.\\r\\n\\tProcess new membership and member transfer applications. This includes annual, life, legacy, installment, and convention registration. Enter member information timely, accurately, and completely from the application or other document provided. Process transfers for annual and life members.\\r\\n\\tPrepare checks for bank deposit. Process large sums of money by credit card authorizations.\\r\\n\\tUtilizing the VFW customer database (Aptify) to maintain membership records to include updating addresses, emails and phone numbers. Mark record accordingly when notification is received that member is deceased. \\r\\n\\tCommunicates with Post Quartermasters, Department Quartermasters, and VFW and Auxiliary members, both verbally and in writing, to clarify or resolve issues pertaining to monetary discrepancies and processing of payments. \\r\\n\\tCoordinates journal transfers to ensure that monies are split to appropriate departments.\\r\\n\\tAssists customers/members with the navigation of VFW/VFW Store websites.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\nQualificationsKNOWLEDGE, SKILLS AND ABILITIES:\\r\\n\\r\\n\\r\\n\\tMembership eligibility is not required for this position.\\r\\n\\tGeneral education level with at least two years of customer service or general office experience preferred. \\r\\n\\tRequires strong interpersonal skills to discuss products and questions with customers and co-workers.\\r\\n\\tWork well in a fast-pace team environment. \\r\\n\\tWork in a contact center environment using a computer, mouse, keyboard, call headset and working on computer monitors for extended periods of time.\\r\\n\\tModerate work experience with PC proficiency using Database, Microsoft Office programs, and 10-key calculator. \\r\\n\\tRequires the ability to operate moderately complex equipment, including check scanner/endorser, document scanner and copier.\\r\\n\\r\\n\\r\\nSCOPE OF POSITION:\\r\\n\\r\\n\\r\\n\\tReports to Supervisor. \\r\\n\\tGenerally plans and prioritizes work on a daily basis.\\r\\n\\tResolves problems of a routine nature. More significant problems are referred to supervisor.\\r\\n\\tTypical contacts are with VFW Department and Post staff or officers, VFW members and VFW employees to answer questions and provide information regarding the processing of members and/or resolve problems.\\r\\n\\tProvides service to VFW customers by receiving (by phone, fax, mail, web chat) orders for supply items. Assists phone, mail, email, fax, and web chat customers.\\r\\n\\r\\n\\r\\nWORKING CONDITIONS:\\r\\n\\r\\n\\r\\n\\tPosition operates in a busy office environment with telephone and PC usage 100% of the time to input order information. \\r\\n\\tLight lifting (5-20 lbs), during inventory, National Convention and assisting customer service with return packages.\\r\\n\\tSome overtime may be required during peak periods.\\r\\n\\tPossible travel required for National Convention.\\r\\n\\r\\n\\r\\nMAJOR ACCOUNTABILITIES:\\r\\n\\r\\n\\r\\n\\tEnsures customer orders are entered into database completely and clearly. Ensures all keying errors and problems are resolved. \\r\\n\\tEnsures payments and orders are processed and deposit of checks/cash are taken to the Bookkeeping area. Makes sure Cash Control Batches balance with orders.\\r\\n\\tEnsures Office Supervisor and Department Director are kept informed of matters concerning production results and any problems or concerns.\\r\\n\\tPrepares for the National Convention.\\r\\n\\tThe above duties are general in nature and are not intended to reflect all of the duties which may be required of the incumbent.\\r\\n\\r\\n\\r\\n*This position is not eligible for relocation assistance. *\\r\\n\\r\\n**If not already listed as a requirement for the position, all employees (if eligible) are encouraged to become members of the VFW. If ineligible for VFW membership, employees (if eligible) are encouraged to join the VFW Auxiliary. Additionally, all employees are encouraged to actively promote the benefits of membership in the VFW and VFW Auxiliary to others that qualify.\\r\\n\\r\\nThe VFW offers a competitive benefits packet to include, but not limited to, health, dental, vision, 401K, paid time off, Wellness Reimbursement, and Tuition Reimbursement.&nbsp;&nbsp;\\r\\n\\r\\nThis position is not eligible for relocation assistance.\\r\\n\",\"responsibilities\":\"NATURE OF WORK: \\r\\n\\r\\nProvides customer service for VFW Store and VFW fraternal/business operations. Redirects or responds to member/non-member inquiries via phone, fax, mail, email and web chat utilizing an omnichannel contact center solution. Responsible for documenting key information with every point of contact. Exemplify VFW and Member Service Center Values in coordination with the What Great Looks Like (WGLL) standards. This position is critical for representing the VFW Member Service Center as a point of contact to provide solutions for all customers/members.\\r\\n\\r\\nTYPICAL DUTIES AND RESPONSIBILITIES: \\r\\n\\r\\nServicing Tasks\\r\\n\\r\\n\\r\\n\\tProvide outstanding telephone service that meets the member needs while striving to correct mistakes, if any, and work through emotional situations within the standard of the WGLL and Standard Operating Procedures (SOP).\\r\\n\\tProcess Mail Orders and Payments, Answer Mail/Email Questions, Process Fax Orders, Process Email Orders, Manage Quote Orders and Process Product Returns in accordance with MSA Standards and SOP. Perform research as needed. For example, locate customer and order(s) in Aptify to understand the situation. For email questions, reply using appropriate templates and follow email standards. For physical mail, look up contact information and attempt to provide appropriate information by phone before sending a physical mail response.\\r\\n\\tProcess new membership and member transfer applications. This includes annual, life, legacy, installment, and convention registration. Enter member information timely, accurately, and completely from the application or other document provided. Process transfers for annual and life members.\\r\\n\\tPrepare checks for bank deposit. Process large sums of money by credit card authorizations.\\r\\n\\tUtilizing the VFW customer database (Aptify) to maintain membership records to include updating addresses, emails and phone numbers. Mark record accordingly when notification is received that member is deceased. \\r\\n\\tCommunicates with Post Quartermasters, Department Quartermasters, and VFW and Auxiliary members, both verbally and in writing, to clarify or resolve issues pertaining to monetary discrepancies and processing of payments. \\r\\n\\tCoordinates journal transfers to ensure that monies are split to appropriate departments.\\r\\n\\tAssists customers/members with the navigation of VFW/VFW Store websites.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"VETERANS OF FOREIGN WARS OF THE UNITED STATES\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=4771DD00154D7D51EE578D0426221138\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"406 W 34th Street\",\"addressLocality\":\"Kansas City\",\"addressRegion\":\"MO\",\"postalCode\":64111,\"addressCountry\":\"USA\"}},\"qualifications\":\"KNOWLEDGE, SKILLS AND ABILITIES:\\r\\n\\r\\n\\r\\n\\tMembership eligibility is not required for this position.\\r\\n\\tGeneral education level with at least two years of customer service or general office experience preferred. \\r\\n\\tRequires strong interpersonal skills to discuss products and questions with customers and co-workers.\\r\\n\\tWork well in a fast-pace team environment. \\r\\n\\tWork in a contact center environment using a computer, mouse, keyboard, call headset and working on computer monitors for extended periods of time.\\r\\n\\tModerate work experience with PC proficiency using Database, Microsoft Office programs, and 10-key calculator. \\r\\n\\tRequires the ability to operate moderately complex equipment, including check scanner/endorser, document scanner and copier.\\r\\n\\r\\n\\r\\nSCOPE OF POSITION:\\r\\n\\r\\n\\r\\n\\tReports to Supervisor. \\r\\n\\tGenerally plans and prioritizes work on a daily basis.\\r\\n\\tResolves problems of a routine nature. More significant problems are referred to supervisor.\\r\\n\\tTypical contacts are with VFW Department and Post staff or officers, VFW members and VFW employees to answer questions and provide information regarding the processing of members and/or resolve problems.\\r\\n\\tProvides service to VFW customers by receiving (by phone, fax, mail, web chat) orders for supply items. Assists phone, mail, email, fax, and web chat customers.\\r\\n\\r\\n\\r\\nWORKING CONDITIONS:\\r\\n\\r\\n\\r\\n\\tPosition operates in a busy office environment with telephone and PC usage 100% of the time to input order information. \\r\\n\\tLight lifting (5-20 lbs), during inventory, National Convention and assisting customer service with return packages.\\r\\n\\tSome overtime may be required during peak periods.\\r\\n\\tPossible travel required for National Convention.\\r\\n\\r\\n\\r\\nMAJOR ACCOUNTABILITIES:\\r\\n\\r\\n\\r\\n\\tEnsures customer orders are entered into database completely and clearly. Ensures all keying errors and problems are resolved. \\r\\n\\tEnsures payments and orders are processed and deposit of checks/cash are taken to the Bookkeeping area. Makes sure Cash Control Batches balance with orders.\\r\\n\\tEnsures Office Supervisor and Department Director are kept informed of matters concerning production results and any problems or concerns.\\r\\n\\tPrepares for the National Convention.\\r\\n\\tThe above duties are general in nature and are not intended to reflect all of the duties which may be required of the incumbent.\\r\\n\\r\\n\\r\\n*This position is not eligible for relocation assistance. *\\r\\n\\r\\n**If not already listed as a requirement for the position, all employees (if eligible) are encouraged to become members of the VFW. If ineligible for VFW membership, employees (if eligible) are encouraged to join the VFW Auxiliary. Additionally, all employees are encouraged to actively promote the benefits of membership in the VFW and VFW Auxiliary to others that qualify.\\r\\n\\r\\nThe VFW offers a competitive benefits packet to include, but not limited to, health, dental, vision, 401K, paid time off, Wellness Reimbursement, and Tuition Reimbursement.&nbsp;&nbsp;\\r\\n\\r\\nThis position is not eligible for relocation assistance.\\r\\n\",\"experienceRequirements\":\"KNOWLEDGE, SKILLS AND ABILITIES:\\r\\n\\r\\n\\r\\n\\tMembership eligibility is not required for this position.\\r\\n\\tGeneral education level with at least two years of customer service or general office experience preferred. \\r\\n\\tRequires strong interpersonal skills to discuss products and questions with customers and co-workers.\\r\\n\\tWork well in a fast-pace team environment. \\r\\n\\tWork in a contact center environment using a computer, mouse, keyboard, call headset and working on computer monitors for extended periods of time.\\r\\n\\tModerate work experience with PC proficiency using Database, Microsoft Office programs, and 10-key calculator. \\r\\n\\tRequires the ability to operate moderately complex equipment, including check scanner/endorser, document scanner and copier.\\r\\n\\r\\n\\r\\nSCOPE OF POSITION:\\r\\n\\r\\n\\r\\n\\tReports to Supervisor. \\r\\n\\tGenerally plans and prioritizes work on a daily basis.\\r\\n\\tResolves problems of a routine nature. More significant problems are referred to supervisor.\\r\\n\\tTypical contacts are with VFW Department and Post staff or officers, VFW members and VFW employees to answer questions and provide information regarding the processing of members and/or resolve problems.\\r\\n\\tProvides service to VFW customers by receiving (by phone, fax, mail, web chat) orders for supply items. Assists phone, mail, email, fax, and web chat customers.\\r\\n\\r\\n\\r\\nWORKING CONDITIONS:\\r\\n\\r\\n\\r\\n\\tPosition operates in a busy office environment with telephone and PC usage 100% of the time to input order information. \\r\\n\\tLight lifting (5-20 lbs), during inventory, National Convention and assisting customer service with return packages.\\r\\n\\tSome overtime may be required during peak periods.\\r\\n\\tPossible travel required for National Convention.\\r\\n\\r\\n\\r\\nMAJOR ACCOUNTABILITIES:\\r\\n\\r\\n\\r\\n\\tEnsures customer orders are entered into database completely and clearly. Ensures all keying errors and problems are resolved. \\r\\n\\tEnsures payments and orders are processed and deposit of checks/cash are taken to the Bookkeeping area. Makes sure Cash Control Batches balance with orders.\\r\\n\\tEnsures Office Supervisor and Department Director are kept informed of matters concerning production results and any problems or concerns.\\r\\n\\tPrepares for the National Convention.\\r\\n\\tThe above duties are general in nature and are not intended to reflect all of the duties which may be required of the incumbent.\\r\\n\\r\\n\\r\\n*This position is not eligible for relocation assistance. *\\r\\n\\r\\n**If not already listed as a requirement for the position, all employees (if eligible) are encouraged to become members of the VFW. If ineligible for VFW membership, employees (if eligible) are encouraged to join the VFW Auxiliary. Additionally, all employees are encouraged to actively promote the benefits of membership in the VFW and VFW Auxiliary to others that qualify.\\r\\n\\r\\nThe VFW offers a competitive benefits packet to include, but not limited to, health, dental, vision, 401K, paid time off, Wellness Reimbursement, and Tuition Reimbursement.&nbsp;&nbsp;\\r\\n\\r\\nThis position is not eligible for relocation assistance.\\r\\n\",\"validThrough\":\"2026-06-08\"}",
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    "qualifications": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:16px;\"><strong><span style=\"font-family:Calibri, sans-serif;\"><u>KNOWLEDGE, SKILLS AND ABILITIES:</u></span></strong></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Membership eligibility is not required for this position.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">General education level with at least two years of customer service or general office experience preferred. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Requires strong interpersonal skills to discuss products and questions with customers and co-workers.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Work well in a fast-pace team environment. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Work in a contact center environment using a computer, mouse, keyboard, call headset and working on computer monitors for extended periods of time.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Moderate work experience with PC proficiency using Database, Microsoft Office programs, and 10-key calculator. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Requires the ability to operate moderately complex equipment, including check scanner/endorser, document scanner and copier.</span></span></li>\r\n</ol>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:16px;\"><strong><span style=\"font-family:Calibri, sans-serif;\"><u>SCOPE OF POSITION:</u></span></strong></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Reports to Supervisor. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Generally plans and prioritizes work on a daily basis.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Resolves problems of a routine nature. More significant problems are referred to supervisor.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Typical contacts are with VFW Department and Post staff or officers, VFW members and VFW employees to answer questions and provide information regarding the processing of members and/or resolve problems.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Provides service to VFW customers by receiving (by phone, fax, mail, web chat) orders for supply items. Assists phone, mail, email, fax, and web chat customers.</span></span></li>\r\n</ol>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:16px;\"><strong><span style=\"font-family:Calibri, sans-serif;\"><u>WORKING CONDITIONS</u>:</span></strong></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Position operates in a busy office environment with telephone and PC usage 100% of the time to input order information. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Light lifting (5-20 lbs), during inventory, National Convention and assisting customer service with return packages.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Some overtime may be required during peak periods.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Possible travel required for National Convention.</span></span></li>\r\n</ol>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:16px;\"><strong><span style=\"font-family:Calibri, sans-serif;\"><u>MAJOR ACCOUNTABILITIES</u>:</span></strong></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ensures customer orders are entered into database completely and clearly. Ensures all keying errors and problems are resolved. </span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ensures payments and orders are processed and deposit of checks/cash are taken to the Bookkeeping area. Makes sure Cash Control Batches balance with orders.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Ensures Office Supervisor and Department Director are kept informed of matters concerning production results and any problems or concerns.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">Prepares for the National Convention.</span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\">The above duties are general in nature and are not intended to reflect all of the duties which may be required of the incumbent.</span></span></li>\r\n</ol>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><strong><span style=\"font-size:12pt;\">*This position is not eligible for relocation assistance. *</span></strong></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em>**If not already listed as a requirement for the position, all employees (if eligible) are encouraged to become members of the VFW. If ineligible for VFW membership, employees (if eligible) are encouraged to join the VFW Auxiliary. Additionally, all employees are encouraged to actively promote the benefits of membership in the VFW and VFW Auxiliary to others that qualify.</em></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em>The VFW offers a competitive benefits packet to include, but not limited to, health, dental, vision, 401K, paid time off, Wellness Reimbursement, and Tuition Reimbursement.&nbsp;&nbsp;</em></span></span></p>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em>This position is not eligible for relocation assistance.</em></span></span></p>\r\n",
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