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    "requisitionDescription": "<div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;\" data-pasted=\"true\"><h2><strong>Donor Contact Representative Coordinator</strong></h2><p><em>Lead with purpose. Inspire a team. Help save lives.</em></p><p>Are you a motivated leader who enjoys developing teams, building meaningful connections, and achieving results? Join <strong>Shepeard Community Blood Center</strong> and play a key role in connecting donors to a lifesaving mission.</p><p>In this role, you&rsquo;ll lead a team of donor contact representatives&mdash;coaching, guiding, and supporting them to meet and exceed recruitment goals while creating a positive, purpose-driven environment.</p><hr><h3>✨ <strong>What You&rsquo;ll Do</strong></h3><p><strong>Lead &amp; Support a High-Performing Team</strong></p><ul><li>Supervise and coach donor contact representatives to meet recruitment targets</li><li>Facilitate team meetings to communicate goals, updates, and solutions</li><li>Create and manage team schedules and daily workflow</li><li>Foster a positive, collaborative, and mission-focused team culture</li><li>Drive achievement of Key Performance Indicators (KPIs)</li></ul><p><strong>Monitor Performance &amp; Drive Results</strong></p><ul><li>Track individual and team KPIs and provide timely coaching</li><li>Review performance reports and implement improvement strategies</li></ul><p><strong>Train &amp; Develop Team Members</strong></p><ul><li>Train new hires to ensure confidence and success in the role</li><li>Provide ongoing coaching and professional development</li><li>Apply best practices and continuous improvement in training</li></ul><p><strong>Support Donor Recruitment Strategy</strong></p><ul><li>Partner with leadership to execute tele-recruitment initiatives</li><li>Analyze data to improve outreach and operational efficiency</li><li>Assign call lists, shifts, and donor engagement activities</li></ul><p><strong>Ensure Quality &amp; Compliance</strong></p><ul><li>Monitor calls for quality assurance and regulatory compliance</li><li>Provide constructive feedback to improve performance</li><li>Maintain accurate documentation and donor records</li></ul><p><strong>Collaborate &amp; Contribute</strong></p><ul><li>Work cross-functionally to support recruitment goals</li><li>Partner with Quality Assurance on process improvements</li><li>Assist with special projects, including platelet donor recruitment and apheresis scheduling</li><li>Step in as needed to perform Donor Contact Representative duties</li></ul><hr><h3>💡 <strong>Qualifications</strong></h3><ul><li>Supervisory or team leadership experience preferred</li><li>Bachelor&rsquo;s degree preferred</li><li>Call center or tele-recruitment experience a plus</li><li>Strong leadership, communication, and coaching skills</li><li>Ability to analyze data and make informed decisions</li><li>Experience working with diverse teams and maintaining confidentiality</li><li>Commitment to excellent customer and donor service</li></ul><hr><h3>🧠 <strong>Physical Requirements</strong></h3><ul><li>Ability to sit for extended periods in a call center environment</li><li>Occasional standing, walking, and lifting up to 40 lbs</li></ul><hr><h3>🌈 <strong>Why Join Us?</strong></h3><p>At Shepeard Community Blood Center, your work has a direct impact. Every call you lead and every goal you reach helps ensure lifesaving blood is available for those in need. Join a team that values compassion, teamwork, and excellence&mdash;while making a meaningful difference every day.</p><hr><p><em>Pre-employment drug screening required.</em></p></div>\n",
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