Property Manager

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    "url": "https://careers-westernsouthern.icims.com/jobs/23469/property-manager/job",
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    "title": "Property Manager",
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    "datePosted": "2024-06-06T08:25:32.011Z",
    "description": "<h2>Overview</h2>\n<p>The Multifamily Property Manager is an experienced and polished professional who oversees daily operations at a boutique luxury apartment building. This is more than a traditional property management role - the ideal candidate brings a refined, service-oriented approach akin to that of a high-end hotel concierge. As the face of the property, the Multifamily Property Manager delivers exceptional resident experiences while ensuring operational excellence.</p>\n<h2>Responsibilities</h2>\n<p><strong>What you will do</strong></p>\n<ul>\n <li>Serve as the primary point of contact for residents, delivering concierge-level service with professionalism, discretion, and attention to detail.</li>\n <li>Maintain an impeccable standard of property presentation, from common areas to back-of-house operations.</li>\n <li>Anticipate and fulfill resident needs, handling special requests, coordinating services, and resolving concerns with urgency and grace.</li>\n <li>Oversee all aspects of day-to-day property operations, including maintenance, cleanliness, safety, and vendor coordination.</li>\n <li>Manage leasing activity as needed, including tours, application processing, and move-in/move-out coordination.</li>\n <li>Monitor and manage the property's operating budget, rent collections, and expense control to meet financial goals.</li>\n <li>Maintain strong relationships with third-party vendors and contractors to ensure quality service delivery.</li>\n <li>Ensure compliance with all applicable laws, regulations, and property policies.</li>\n <li>Conduct regular property inspections and proactively identify maintenance needs or service gaps.</li>\n <li>Maintain accurate resident records, lease files, and reports using property management software.</li>\n <li>Coordinate and manage community events or lifestyle programming to enhance the resident experience.</li>\n <li>Lead and mentor the team, providing guidance, training and support to ensure the successful completion of daily tasks and overall team development.</li>\n <li>Establish and maintain a standard operating procedure manual outlining the day-to-day operations of the property.</li>\n <li>Conduct first-level review, approval, and entry of all property invoices, including rent and utility collections, into the approved accounting system.</li>\n <li>Develop, implement, and monitor tenant move-in and move-out policies to ensure a smooth transition process and adherence to company standards.</li>\n <li>Manage, train, and establish performance goals for third-party on-site security to ensure consistent operations, adherence to property standards, and alignment with organizational safety and service objectives.</li>\n <li>Performs other duties as assigned.</li>\n <li>Complies with all policies and standards.</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Qualifications</strong></p>\n<ul>\n <li>High School Diploma Some college coursework or equivalent combination of professional experience in property management, hospitality, or customer service. - Required</li>\n <li>Typically having 5+ years of experience in luxury residential property management, hospitality, or a related field. - Preferred</li>\n <li>Hospitality industry background or concierge experience. - Preferred</li>\n <li>Proven ability to cater to a high-end clientèle with poise, diplomacy, and a solutions-driven mindset. - Required</li>\n <li>Strong organizational skills and keen attention to detail. - Required</li>\n <li>Excellent communication and interpersonal skills. - Required</li>\n <li>Working knowledge of all types of property management software (e.g., Yardi, Henri) and Microsoft Office. - Required</li>\n</ul>\n<p><strong>Work Setting/Position Demands:</strong></p>\n<ul>\n <li>Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.</li>\n <li>Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.</li>\n <li>Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.</li>\n <li>Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.</li>\n <li>Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions</li>\n <li>Performs substantial movement of wrists, hands, and fingers for continuous computer work.</li>\n <li>Extended hours required during peak workloads or special projects/events.</li>\n <li>Associate must be able to travel via car.</li>\n <li>Occasional after-hours work needed.</li>\n</ul>\n<p><strong>Travel Requirements:</strong></p>\n<ul>\n <li>5% travel Local travel for property related errands as needed.</li>\n</ul>\n<p> </p>",
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          "addressRegion": "OH",
          "streetAddress": "301 E. 4TH STREET",
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    "validThrough": "2027-06-06T08:25:32.011Z",
    "employmentType": "FULL_TIME",
    "hiringOrganization": {
      "name": "Western & Southern Financial Group",
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    "occupationalCategory": "Corporate Campus Services"
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