Patient Services Representative - PRN (as-needed)

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    "requisitionDescription": "<div><div><div><div><div><div><div><p id=\"isPasted\"><strong><span style=\"font-family: 'times new roman',serif;\">Join the Premier Team &ndash; Where Passion Meets Purpose!</span></strong></p><p><span style=\"font-family: 'times new roman',serif;\">Premier Community HealthCare is a nonprofit Federally Qualified Health Center (FQHC) dedicated to serving Pasco and Hernando Counties. We offer a wide range of high-quality services, including Family Medicine, Pediatrics, Women&rsquo;s Health, Dental, Behavioral Health, and more. Our team is focused on improving access to healthcare services and providing high quality and compassionate care to our community.</span></p><p><span style=\"font-family: 'times new roman',serif;\">Premier Community HealthCare is seeking a <strong>Patient Services Representative - PRN <strong style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" id=\"isPasted\">(on an as-needed basis)&nbsp;</strong></strong>to join our team in <strong>Zephyrhills, Florida</strong>! This role is essential in providing exceptional customer service and ensuring a seamless healthcare experience for our patients.</span></p><p><span style=\"font-family: 'times new roman',serif;\">✅ <strong>Why Choose Premier?</strong><br>&bull;&nbsp;<strong>Flexible PRN Role -&nbsp;</strong>Maintain work-life balance with a schedule that fits your needs. This is a PRN (as-needed) position with no guaranteed hours<br>&bull;&nbsp;<strong>Patient-Centered Role</strong> &ndash; Assist with scheduling, registration, and insurance verification<br>&bull;&nbsp;<strong>Mission-Driven Environment</strong> &ndash; Work with a dedicated team focused on community health<br>&bull; <strong>Supportive Leadership</strong> &ndash; Be part of a collaborative and growth-focused workplace</span></p><p><span style=\"font-family: 'times new roman',serif;\">Join us and help make a meaningful impact in the lives of our patients every day!</span></p><p id=\"isPasted\"><span style=\"font-family: 'times new roman',serif;\">The Patient Service Representative (PSR) will work directly with Premier Community HealthCare Group&rsquo;s patients on providing best-in-class customer service at the front desk of our health centers. Will provide daily support for all patient check-in and check-out duties for medical and/or dental specialties.</span></p><p><span style=\"font-family: 'times new roman',serif;\">Care Team Members serving in this role will make a direct impact on patient satisfaction and creating a positive first impression of their appointment experience.&nbsp;</span></p><p><span style=\"font-family: 'times new roman',serif;\"><strong>Essential Duties and Responsibilities:</strong></span></p><ul type=\"disc\"><li style='font-family: \"times new roman\", serif;'>Provide a best-in-class check-in and check-out experience for PCHG patients. Ensure patients are taken care of in a timely manner and maintain a high level of customer service and professionalism.</li><li style='font-family: \"times new roman\", serif;'>Partner with the clinical staff to create a smooth check-in process and update patient information within all required systems in an appropriate timeframe to drive high patient satisfaction and low wait times.</li><li style='font-family: \"times new roman\", serif;'>Collect and post payments for services not obtained in pre-registration process.</li><li style='font-family: \"times new roman\", serif;'>Answer phones in a prompt, courteous and helpful manner.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Assist patients with appointment scheduling, registration and general information as needed.</li><li style='font-family: \"times new roman\", serif;'>Responsible for providing and/or issuing referrals. Process preventative care and non-urgent referrals that do not require an authorization as tasked by the provider.</li><li style='font-family: \"times new roman\", serif;'>Utilize resources effectively and build relationships across Premier sites in order to perform their daily duties. Reaches out to Senior PSR, Registration team or Office Manager for guidance.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Complete full registration process for walk-in patients and same day appointments.</li><li style='font-family: \"times new roman\", serif;'>Escalate patient complaints, process issues and complicated registration and billing concerns to the Office Manager, Registration Supervisor or Billing Manager as appropriate.</li></ul><ul><li style='font-family: \"times new roman\", serif;'>Answer multiple phone lines in a prompt, courteous, and helpful manner. Assist callers with non-clinical issues, appointment scheduling, and general site information and direct calls appropriately.</li><li style='font-family: \"times new roman\", serif;'>Assist other care team members as needed and foster a positive work environment.</li><li style='font-family: \"times new roman\", serif;'>Responsible for individual goals and giving suggestions for process improvement.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Ensure confidentiality and HIPAA compliance at all times.</li><li style='font-family: \"times new roman\", serif;'>Keep other care team members informed when situations occur that disrupts timely patient flow through site.</li><li style='font-family: \"times new roman\", serif;'>Contribute to community give back initiatives and be an advocate for Premier&rsquo;s mission</li><li style='font-family: \"times new roman\", serif;'>Adhere to patient care needs and the core values of Premier Community HealthCare to a provide best-in-class patient experience.</li><li style='font-family: \"times new roman\", serif;'>Work towards attaining department goals and drive Quality Improvement / Quality Assurance (QI/QA).</li><li style='font-family: \"times new roman\", serif;'>Other duties as assigned.</li></ul><p><span style=\"font-family: 'times new roman',serif;\"><strong>Supervisory responsibilities:&nbsp;</strong>None</span></p><p><span style=\"font-family: 'times new roman',serif;\"><strong>Knowledge, Skills and Abilities:</strong></span></p><ul type=\"disc\"><li style='font-family: \"times new roman\", serif;'>Basic understanding of medical terminology and documentation.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Ability to use basic mathematical skills.</li></ul><ul><li style='font-family: \"times new roman\", serif;'>Able to perform repetitive tasks&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Maintains a professional relationship and positive attitude with co-workers, the public, patients, and the entire organization.</li><li style='font-family: \"times new roman\", serif;'>Maintains the highest professional work ethics.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Displays enthusiasm toward the work, mission, and vision of the organization.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Exceptional customer service skills and demonstrating empathy and compassion to a diverse patient population.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Ability to communicate effectively, verbally and in writing with multiple levels within the organization.</li><li style='font-family: \"times new roman\", serif;'>Excellent grammar, spelling and interpersonal skills.</li><li style='font-family: \"times new roman\", serif;'>Exhibits honesty and ethical conduct, maintaining confidentiality and upholding Premier Community HealthCare&#39;s values in all interactions</li></ul><p><span style=\"font-family: 'times new roman',serif;\"><strong>Qualifications:</strong></span></p><ul><li style='font-family: \"times new roman\", serif;'>High School Diploma or GED</li><li style='font-family: \"times new roman\", serif;'>CPR/ BLS Certification preferred.</li><li style='font-family: \"times new roman\", serif;'>Obtain and maintain Epic certification/ annual compliance training throughout employment. &nbsp; &nbsp; &nbsp;&nbsp;</li></ul><p><span style=\"font-family: 'times new roman',serif;\"><strong>Working conditions and physical requirements:&nbsp;</strong></span></p><p><span style=\"font-family: 'times new roman',serif;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></p><ol><li style='font-family: \"times new roman\", serif;'>Ability to lift 20 lbs. regularly and 30 lbs.-50 lbs. occasionally.</li><li style='font-family: \"times new roman\", serif;'>Ability to sit for long periods of time.&nbsp;</li><li style='font-family: \"times new roman\", serif;'>Direct exposure to computer screen.</li><li style='font-family: \"times new roman\", serif;'>May be exposed to contagious/infectious diseases.&nbsp;</li></ol><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\" data-pasted=\"true\"><span style=\"font-family: 'times new roman',serif;\"><b data-olk-copy-source=\"MessageBody\">Background Screening Requirement:</b><br>This position requires a Level 2 background screening through the Florida Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse.</span></p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-family: 'times new roman',serif;\">Applicants may review information regarding the background screening process, disqualifying offenses, and applicant rights by visiting the AHCA Background Screening Education and Awareness webpage:<br><strong><a data-auth=\"NotApplicable\" href=\"https://info.flclearinghouse.com/?utm_source=chatgpt.com\" data-linkindex=\"0\" title=\"https://info.flclearinghouse.com?utm_source=chatgpt.com\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: rgb(70, 120, 134); text-decoration: underline;\" target=\"_blank\">https://info.flclearinghouse.com</a></strong></span></p><p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif; color: rgb(36, 36, 36); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><span style=\"font-family: 'times new roman',serif;\">&nbsp;</span></p></div></div></div></div></div></div></div>\n",
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