(EN/FR) Client Success Associate - New Grad Opportunity

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    "datePosted": "2026-02-20",
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      "city": "Montréal",
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    "description": "<p><span style=\"font-size: 10pt\">At Flexspring, you will have the autonomy and flexibility to tackle your role in a way that is right for you. We foster a learning culture that will allow you to develop new skills and progress in your career.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Who We Are</span></p>\n<p><span style=\"font-size: 10pt\">Flexspring is an iPaaS (Integration Platform as a Service) company specializing in HR data integrations. We partner with HR teams and HR software companies to design and deliver custom integrations that connect HR, payroll, and business systems, reduce manual work, improve data accuracy, and help people's operations run more efficiently.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">The Role</span></p>\n<p><span style=\"font-size: 10pt\">We are hiring a Bilingual (EN/FR) Operations Specialist to support a broad range of operational initiatives across the company. This is a versatile, high-impact role that works closely with C-level leadership and cross-functional teams to bring structure, visibility, and follow-through to complex initiatives. The scope spans process optimization, operational coordination, data reporting, back-office improvements, and international expansion support. This role is a great fit for someone who enjoys offering outstanding customer support and has coding and API experience. No two weeks will look the same. If you thrive in ambiguity, enjoy solving messy problems, and take pride in turning high-level direction into clear execution, this role is for you.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What You'll Do</span></p>\n<p><span style=\"font-size: 10pt\">Executive &amp; Strategic Operations Support</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Partner directly with C-level leadership to support daily operational priorities and cross-functional initiatives.</span></li>\n<li><span style=\"font-size: 10pt\">Translate high-level direction into structured action plans, follow-ups, and execution tracking.</span></li>\n<li><span style=\"font-size: 10pt\">Coordinate across Accounting, Sales, Customer Success, and Delivery to ensure alignment and timely completion of key initiatives.</span></li>\n<li><span style=\"font-size: 10pt\">Support leadership in preparing materials, reporting, and structured presentations when needed.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">Process Management &amp; Optimization</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Identify inefficiencies across administrative and inter-departmental workflows.</span></li>\n<li><span style=\"font-size: 10pt\">Lead practical improvements to processes between Sales, Accounting, AR, and Customer Success.</span></li>\n<li><span style=\"font-size: 10pt\">Contribute to back-office optimization initiatives, including exploring AI-enabled process enhancements.</span></li>\n<li><span style=\"font-size: 10pt\">Document and standardize procedures to improve speed, clarity, and accountability.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">International Expansion Support</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Support operational aspects of European expansion initiatives.</span></li>\n<li><span style=\"font-size: 10pt\">Coordinate cross-border workflows and ensure alignment with European time zones and partner expectations.</span></li>\n<li><span style=\"font-size: 10pt\">Assist in adapting internal processes to support international growth.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">Data, Reporting &amp; Visibility</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Maintain and improve operational dashboards and performance reporting.</span></li>\n<li><span style=\"font-size: 10pt\">Ensure data accuracy and integrity across CRM and operational systems.</span></li>\n<li><span style=\"font-size: 10pt\">Provide structured insights to support decision-making.</span></li>\n<li><span style=\"font-size: 10pt\">Track key metrics and deadlines to ensure visibility and follow-through.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">Cross-Functional &amp; Partner Collaboration</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Collaborate with external partners on operational coordination.</span></li>\n<li><span style=\"font-size: 10pt\">Support AR oversight and coordination with Accounting.</span></li>\n<li><span style=\"font-size: 10pt\">Facilitate clear handoffs and communication between departments.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What You Bring</span></p>\n<p><span style=\"font-size: 10pt\">Must Have</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">BA/BS Degree</span></li>\n<li><span style=\"font-size: 10pt\">2–5 years of experience in Business Operations, Operations, Sales Operations, or a similar role.</span></li>\n<li><span style=\"font-size: 10pt\">Full professional fluency in English and French is required; comfort in conducting meetings and preparing written materials in both languages is essential.</span></li>\n<li><span style=\"font-size: 10pt\">Experience in a SaaS or B2B environment preferred.</span></li>\n<li><span style=\"font-size: 10pt\">Strong analytical ability and attention to detail.</span></li>\n<li><span style=\"font-size: 10pt\">Comfort working with CRM systems and operational tools (Salesforce experience preferred).</span></li>\n<li><span style=\"font-size: 10pt\">Ability to operate with limited information and take initiative without waiting for detailed instructions.</span></li>\n<li><span style=\"font-size: 10pt\">Strong ownership mindset and high level of accountability.</span></li>\n<li><span style=\"font-size: 10pt\">Comfort working in ambiguity and managing shifting priorities.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to meet tight deadlines and adapt when timelines change.</span></li>\n<li><span style=\"font-size: 10pt\">Flexibility in working hours when collaboration or deadlines require it, including occasional early mornings or evenings to align with European time zones.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\">Nice to Have</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Experience working closely with executive leadership.</span></li>\n<li><span style=\"font-size: 10pt\">Experience optimizing finance or AR-related workflows.</span></li>\n<li><span style=\"font-size: 10pt\">Additional European language skills (e.g., Spanish, German, or Dutch) are considered an asset.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What You Get</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Work from home with flexible hours.</span></li>\n<li><span style=\"font-size: 10pt\">4 weeks of paid vacation annually.</span></li>\n<li><span style=\"font-size: 10pt\">Comprehensive health benefits package for you and your family.</span></li>\n<li><span style=\"font-size: 10pt\">Team events and opportunities to connect with colleagues.</span></li>\n<li><span style=\"font-size: 10pt\">Opportunity to work with cutting-edge technologies.</span></li>\n<li><span style=\"font-size: 10pt\">Competitive base salary.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">For more information about Flexspring, visit: </span><a href=\"https://www.flexspring.com/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 10pt\">https://www.flexspring.com/</span></a></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-style: italic; font-weight: bold\">Equal Employment Opportunity Statement</span></p>\n<p><span style=\"font-size: 10pt; font-style: italic\">Flexspring is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Flexspring are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages.</span></p>",
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