Commercial Lines Customer Service Representative (58398)

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    "description": "<p><span style=\"color:#000000;\"><span style=\"font-size:18px;\"><span style=\"font-family:Georgia, serif;\"><strong><em>Commercial Lines Customer Service Representative</em></strong></span></span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\"><strong><u>First State Insurance Agency Company Info</u></strong></span></span></span></p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">First State Insurance Agency is a subsidiary of First State Bancshares. This means we have a whole family of support and a large backing. We are a growing insurance and financial services organization serving most states across the nation. Our home office is in Farmington, MO with numerous locations throughout Missouri.</span></span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\"><strong><u>Make a Positive Impact</u></strong></span></span></span></p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">First State Insurance Agency is looking for a motivated candidate with a strong customer service focus to fill the role of <strong><em>Commercial Lines Customer Service Representative. </em></strong>The <strong><em>Commercial Lines CSR</em></strong> provides service to current and prospective customers, as well as supporting Account Manager/Senior Account Manager and the book of business assigned to the team. In this role you will perform functions personally and in collaboration with the team.</span></span></span></p>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\"><strong><u>Responsibilities in Accordance with Our Corporate Values</u></strong></span></span></span></p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><strong><em>Professionalism</em></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Provide exceptional customer service to all clients while building relationships with clear effective communication</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Maintain confidentiality in all dealing with clients and within the agency</span></span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><strong><em>Accountability</em></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Review all activities/follow-ups daily and check all changes for accuracy</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Review/Process all assigned documents within the prescribed processing times</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Prepare Proposals once quotes have been approved by producer or account manager</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><strong><em>Initiative</em></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Prepare Proof of Coverage documentation (Certificates/Auto ID Cards, etc.)</span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Deliver \"Summary of Insurance\" to producers and account manager on a timely basis (150 days prior to renewal)</span></span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Assist with policy change request on-line using, e-mail from AMS and create activity/follow-up</span></span></li>\r\n</ul>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\"><strong><em>Adaptability</em></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Enter new or updated renewal application provided by producer or account manager using the submissions feature in AMS360.</span></span></li>\r\n\t<li><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Assist with new and renewal marketing as directed by AM or Senior AM.</span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\"><strong><u>What You Can Expect</u></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Competitive pay and benefits package - with variable compensation program based on team performance</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">401(k) with generous employer match benefit</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Helpful, qualified, and available leadership</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">A caring, stable work environment</span></span></span></li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p><span style=\"color:#000000;\"><span style=\"font-size:16px;\"><span style=\"font-family:Georgia, serif;\"><strong><u>Qualifications</u></strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Excellent Customer Service skills</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Proficient in Microsoft Office</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Must possess and maintain Commercial Lines insurance license</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Exceptional written &amp; verbal communication skills</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">1 to 2 years' industry specific experience preferred</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">Strong sense of punctuality &amp; attendance</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:14px;\"><span style=\"font-family:Georgia, serif;\">High school diploma/GED</span></span></span></li>\r\n</ul>",
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