Help Desk

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  "source_hash": "6525adbdb77a52e2fce946710efebc4e3e2e08a64f33dff4bfc546c3251d6b80",
  "last_changed_at": "2026-05-30T06:05:14.016Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Benito Juarez, CDMX, 03230, Mexico",
    "city": "Benito Juarez",
    "region": "CDMX",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:20:18.685Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Benito Juarez, CDMX, 03230, Mexico",
      "city": "Benito Juarez",
      "region": "CDMX",
      "country": null,
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": []
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
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{}

{
  "list_job": {
    "id": "67",
    "isRemote": null,
    "location": {
      "city": "Benito Juarez",
      "state": "CDMX"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18488",
    "locationType": "0",
    "jobOpeningName": "Help Desk",
    "departmentLabel": "Technical Support",
    "employmentStatusLabel": "Full-Time Regular"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Benito Juarez",
      "state": "CDMX",
      "postalCode": "03230",
      "addressCountry": "Mexico"
    },
    "datePosted": "2026-01-08",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">About PayRange</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">PayRange is a leading mobile payment and technology platform powering unattended retail, vending, laundry, amusement, and other self-service industries worldwide. Our solutions combine innovative hardware, cloud-based software, and mobile applications to deliver seamless payment experiences for operators and consumers.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">With operations across North America and a growing global footprint, PayRange is focused on delivering reliable, scalable, and customer-centric technology solutions.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Position Overview</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">We are looking to hire <span style=\"font-weight: bold\">2–3 Help Desk Technicians</span> to join our Mexico City office. This role is a key part of our customer support organization and will serve as a primary point of contact for technical support, escalations, and customer success initiatives.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Key Duties &amp; Responsibilities</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Technical &amp; Customer Support</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Serve as a primary point of contact for complex customer inquiries and technical escalations.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Provide timely, accurate, and professional troubleshooting and resolution.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Coordinate with cross-functional teams, including Engineering, Product, and vendors, to resolve customer issues efficiently.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br>Technical Expertise</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintain a strong working knowledge of PayRange products, platforms, and functionality.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Act as a subject matter expert to assist customers and internal team members with advanced troubleshooting, configuration, and system-related questions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Stay current on product updates, industry trends, and best practices to continuously enhance customer support quality.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br>Continuous Process Improvement</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Contribute to knowledge base articles, documentation, and self-service materials.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Identify recurring issues and opportunities to reduce support ticket volume and improve efficiency.</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><br>Customer Advocacy &amp; Customer Success</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Represent the voice of the customer internally by sharing feedback, pain points, and improvement opportunities.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support initiatives to enhance product usability, documentation, and overall customer experience.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Minimum Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Fluent in <span style=\"font-weight: bold\">English and Spanish</span> (written and verbal).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Associate’s degree in a related field or equivalent practical experience.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Minimum <span style=\"font-weight: bold\">2 years of experience</span> in IT or a related field, with direct customer-facing technical support experience.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Prior experience supporting technology solutions such as payment systems, IoT devices, SaaS platforms, or similar environments.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong technical aptitude with the ability to learn complex software and hardware products quickly.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Excellent problem-solving, analytical, and troubleshooting skills.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience using support ticketing systems and CRM tools.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to thrive in a fast-paced, dynamic environment with a strong focus on customer satisfaction.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to travel nationally up to <span style=\"font-weight: bold\">30%</span> for customer site visits or training, as required.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Preferred Qualifications</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience creating and maintaining knowledge base content.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Familiarity with Knowledge-Centered Service (KCS) standards or similar support methodologies.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Physical Requirements</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to remain in a stationary position for more than 50% of the time.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to communicate effectively (in English and Spanish) with coworkers, management, and customers.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Regular use of a computer and standard office productivity tools.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Occasional movement within the office to access files, equipment, or collaborate with team members.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Ability to deliver information clearly in meetings, discussions, or presentations.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Please submit resumes in English.</span></p>\n<p><br></p>\n<p><br><br></p>",
    "compensation": "$24,000 MXN/month",
    "departmentId": "18488",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Help Desk",
    "departmentLabel": "Technical Support",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://payrange.bamboohr.com/careers/67",
    "employmentStatusLabel": "Full-Time Regular"
  }
}