Customer Service (Ops Support) Specialist

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{
  "detail": {
    "url": "https://funeraldirectorslifeinsurancecompany.applytojob.com/apply/jobs/details/Lt6tPkwAku?&",
    "heading": "Customer Service (Ops Support) Specialist",
    "html_title": "JazzHR » Job Listings",
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    "description_html": "<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Does this describe you?</b></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Organized</b></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Adaptable</b></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Disciplined</b></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Detail-Oriented</b></span></span></p><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>If so, let’s talk!!</b></span></span></p><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">We are looking for a creative, forward thinking and talented <strong>CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST </strong>who will be responsible for all aspects of quality service for our customers. The ideal candidate will be a quick learner, flexible, and demonstrate the ability to communicate effectively with various personalities. This is a “roving” position -- <em><strong>within our Operations Division</strong></em> -- that includes high integrity customer care, processing new business, processing claims, working with insurance companies,or any other area that has high volume on a specific day.</span></span></p><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Job Responsibilities</strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintain customer profiles</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Establish and maintain a positive working relationships to promote a quality service image</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Organize and work with detailed records</span></span></li><li>Handle inbound phone calls & email correspondence from customers, employers, insurance companies, employing agencies & record details of these interactions.</li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide the highest level of customer service to all incoming inquiries or refer inquiries to appropriate management levels</span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Qualifications</strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to gather accurate information</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Effective problem resolution and critical thinking skills</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Excellent written and verbal communication skills</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to use a personal computer and work within a Windows based environment including MS Office/ Company Specific Software</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong organizational skills</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Dependability, integrity and compassion are a must</span></span></li></ul><p></p><p class=\"MsoNoSpacing\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>About Funeral Directors Life</strong></span></span></p><p class=\"MsoNoSpacing\" style=\"text-indent:0.5in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Funeral Directors Life, </strong>a subsidiary of <strong>Directors Investment Group (DIG), </strong>offers an award-winning workplace that is truly one-of-a-kind. </span></span></p><p class=\"MsoNoSpacing\" style=\"text-indent:0.5in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Funeral Directors Life </b>is a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families every year. With <b>Funeral Directors Life’s</b> preneed programs, at-need solutions, and marketing services, funeral owners and directors can start saving time, growing their businesses and increasing profitability in a rapidly changing marketplace.</span></span></p><p class=\"MsoNoSpacing\" style=\"text-indent:0.5in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>DIG </strong>has been recognized with numerous workplace awards, including </span></span>the 2025 Big Country’s Best Workplace, <span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">the prestigious <em>FORTUNE</em> magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by <em>Texas Monthly</em>.</span></span></p><p class=\"MsoNoSpacing\" style=\"text-indent:0.5in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Based in Abilene, TX, <strong>DIG</strong> offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is \"to be known as the best, most-respected provider of service to the funeral industry.\"</span></span></p><p class=\"MsoNoSpacing\" style=\"text-indent:0.5in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">So, what makes <strong>DIG</strong> such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.</span></span></p><p class=\"MsoNoSpacing\" style=\"text-indent:0.5in;\"></p><p class=\"MsoNoSpacing\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">An Equal Opportunity Employer</span></span></p>",
    "description_text": "Does this describe you?\n Organized\n Adaptable\n Disciplined\n Detail-Oriented\n If so, let’s talk!!\n We are looking for a creative, forward thinking and talented CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST  who will be responsible for all aspects of quality service for our customers. The ideal candidate will be a quick learner, flexible, and demonstrate the ability to communicate effectively with various personalities. This is a “roving” position -- within our Operations Division -- that includes high integrity customer care, processing new business, processing claims, working with insurance companies,or any other area that has high volume on a specific day.\n Job Responsibilities\n Maintain customer profiles\n Establish and maintain a positive working relationships to promote a quality service image\n Organize and work with detailed records\n Handle inbound phone calls & email correspondence from customers, employers, insurance companies, employing agencies & record details of these interactions.\n Provide the highest level of customer service to all incoming inquiries or refer inquiries to appropriate management levels\n Qualifications\n Ability to gather accurate information\n Effective problem resolution and critical thinking skills\n Excellent written and verbal communication skills\n Ability to use a personal computer and work within a Windows based environment including MS Office/ Company Specific Software\n Strong organizational skills\n Dependability, integrity and compassion are a must\n About Funeral Directors Life\n Funeral Directors Life,  a subsidiary of Directors Investment Group (DIG),  offers an award-winning workplace that is truly one-of-a-kind.\n Funeral Directors Life is a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families every year. With Funeral Directors Life’s preneed programs, at-need solutions, and marketing services, funeral owners and directors can start saving time, growing their businesses and increasing profitability in a rapidly changing marketplace.\n DIG  has been recognized with numerous workplace awards, including the 2025 Big Country’s Best Workplace,  the prestigious  FORTUNE  magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by  Texas Monthly .\n Based in Abilene, TX,  DIG  offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is \"to be known as the best, most-respected provider of service to the funeral industry.\"\n So, what makes  DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.\n An Equal Opportunity Employer",
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      "datePosted": "2026-05-29",
      "description": "<p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Does this describe you?</b></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Organized</b></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Adaptable</b></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Disciplined</b></span></span></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Detail-Oriented</b></span></span></p><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>If so, let’s talk!!</b></span></span></p><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">We are looking for a creative, forward thinking and talented <strong>CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST </strong>who will be responsible for all aspects of quality service for our customers. The ideal candidate will be a quick learner, flexible, and demonstrate the ability to communicate effectively with various personalities. This is a “roving” position -- <em><strong>within our Operations Division</strong></em> -- that includes high integrity customer care, processing new business, processing claims, working with insurance companies,or any other area that has high volume on a specific day.</span></span></p><p></p><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Job Responsibilities</strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintain customer profiles</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Establish and maintain a positive working relationships to promote a quality service image</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Organize and work with detailed records</span></span></li><li>Handle inbound phone calls & email correspondence from customers, employers, insurance companies, employing agencies & record details of these interactions.</li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Provide the highest level of customer service to all incoming inquiries or refer inquiries to appropriate management levels</span></span></li></ul><p><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Qualifications</strong></span></span></p><ul><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to gather accurate information</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Effective problem resolution and critical thinking skills</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Excellent written and verbal communication skills</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Ability to use a personal computer and work within a Windows based environment including MS Office/ Company Specific Software</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Strong organizational skills</span></span></li><li><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Dependability, integrity and compassion are a must</span></span></li></ul><p></p><p class=\"MsoNoSpacing\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>About Funeral Directors Life</strong></span></span></p><p class=\"MsoNoSpacing\" style=\"text-indent:0.5in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>Funeral Directors Life, </strong>a subsidiary of <strong>Directors Investment Group (DIG), </strong>offers an award-winning workplace that is truly one-of-a-kind. </span></span></p><p class=\"MsoNoSpacing\" style=\"text-indent:0.5in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><b>Funeral Directors Life </b>is a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families every year. With <b>Funeral Directors Life’s</b> preneed programs, at-need solutions, and marketing services, funeral owners and directors can start saving time, growing their businesses and increasing profitability in a rapidly changing marketplace.</span></span></p><p class=\"MsoNoSpacing\" style=\"text-indent:0.5in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><strong>DIG </strong>has been recognized with numerous workplace awards, including </span></span>the 2025 Big Country’s Best Workplace, <span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">the prestigious <em>FORTUNE</em> magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by <em>Texas Monthly</em>.</span></span></p><p class=\"MsoNoSpacing\" style=\"text-indent:0.5in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Based in Abilene, TX, <strong>DIG</strong> offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is \"to be known as the best, most-respected provider of service to the funeral industry.\"</span></span></p><p class=\"MsoNoSpacing\" style=\"text-indent:0.5in;\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">So, what makes <strong>DIG</strong> such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.</span></span></p><p class=\"MsoNoSpacing\" style=\"text-indent:0.5in;\"></p><p class=\"MsoNoSpacing\"><span style=\"font-size:14px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">An Equal Opportunity Employer</span></span></p>",
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