Technical Operations Associate, Product Workflows

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation. About the Role We're looking for a sharp, execution-obsessed Technical Operations Associate to sit at the intersection of product strategy, commercial viability, and AI-powered operations. This is not a traditional ops role — you'll own the evaluation of our existing product offerings, stress-test their unit economics, and help architect a go-to-market strategy that positions Commure for its next phase of growth. You'll work across Product, Engineering, Sales, Operations and Account Management — and you'll build the tools yourself when the right ones don't exist. This is a high-visibility, high-autonomy role. Your scope expands as fast as you can deliver. This full-time position requires working 5 days a week in our Mountain View, CA office. What You'll Do Product Offering Evaluation Conduct rigorous operational and financial analysis of existing Augmedix product lines — assessing workflows end-to-end to determine whether their operational costs justify revenue potential and margin profile Identify product offerings that are underperforming, over-engineered, or misaligned with market demand; build the business case to sunset, restructure, or double down Partner with Product and Finance to develop and maintain unit economics models for each product line Translate complex operational data into clear executive-ready recommendations on product viability and prioritization Go-to-Market Strategy Collaborate with Sales and Account Management to evaluate current GTM motions — identifying gaps between how products are sold and how they actually deliver value Build and maintain dashboards and reporting frameworks that give Sales, Product, and Leadership GTM performance and metrics across all product lines Develop instrumentation and data models that track the full customer journey from first touch through expansion, enabling the team to make faster, evidence-based decisions AI-Powered Operations & Tooling Leverage AI tools (including LLMs) to build internal applications — including Retool workflows, Vercel-deployed apps, and lightweight automation — that eliminate manual processes and surface real-time operational intelligence Design and maintain ETL pipelines, automated reporting, and data workflows that keep the business operating on current, accurate information Write and optimize SQL queries to extract, aggregate, and model data across relational databases in support of product and revenue analysis Build interactive dashboards and BI visualizations (Retool, Looker Studio, Power BI, or equivalent) that give leadership a real-time view of product performance and GTM health Cross-Functional Execution Serve as the connective tissue between Product, Engineering, Sales, Finance, and Account Management — ensuring operational decisions are grounded in data and aligned with commercial goals Own key operational metrics from definition through execution; productivity is measured by outcomes, not hours Codify every major process improvement into a documented, repeatable playbook What You Have Required 5–8 years of experience in technical operations, product strategy, revenue operations, or a related function — ideally in a high-growth SaaS or healthcare technology environment Demonstrated ability to evaluate a product or workflow and make a clear build/fix/kill recommendation backed by financial and operational data Strong command of SQL and experience working directly with data warehouses or relational databases Hands-on experience building internal tools using Retool, Vercel, or comparable platforms Practical fluency with AI tools and LLMs to accelerate analysis, build lightweight applications, and automate workflows — you don't wait for an engineer to build it for you.(Cursor, Claude, Gemini, GPT) Experience developing or contributing to go-to-market strategy — including packaging, pricing, segmentation, or onboarding design Proficiency with BI tools (Looker Studio, Power BI, Tableau, or similar) and data visualization best practices Preferred Background in healthcare technology, ambient documentation, or clinical workflow automation Experience with JavaScript or Python for scripting and lightweight app development Prior exposure to unit economics modeling, financial planning, or product-led growth frameworks You Are Someone who sees a workflow and immediately asks whether it pays for itself Comfortable operating in ambiguity and turning open-ended questions into structured analysis A builder — you prototype first and ask for resources second Equally comfortable in a spreadsheet, a SQL editor, and a product strategy deck Direct, clear, and persuasive when presenting to senior stakeholders Please be aware that all official communication from us will come exclusively from email addresses ending in @ getathelas.com , @ commure.com or @ augmedix.com . Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.

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