Business Services Trainer - Business Services

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    "jobTitle": "Business Services Trainer - Business Services",
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    "description": "<p>Christie Clinic Business Services is seeking a full-time Business Services Trainer at the University clinic from Monday-Friday 8:00am-5:00pm, with no night or weekend requirement. This position requires travel to all Christie Clinic satellite facilities as needed.</p>\n\n<p><span style=\"font-family:Arial,Helvetica,sans-serif\">Responsible for planning, coordinating, implementing and delivering training programs for Christie Clinic team members. Performs regular auditing to ensure consistent, compliant, high-quality service delivery across registration and business services functions. Duties will also include training new team members on insurance and insurance setup. </span></p>\n",
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    "salaryRange": "$28.74 - $39.51 Hourly",
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    "qualifications": "<p><strong>JOB DUTIES:&nbsp;</strong>(This list may not include all of the duties assigned.)</p>\n\n<pre>\n<strong><span style=\"font-family:Calibri,sans-serif\">Staff Engagement &amp; Rounding (Check-In and Registration):</span></strong></pre>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Conduct regular rounding with frontline team members</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Provide real-time feedback and workflow troubleshooting</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Identify performance gaps and escalate trends to the Business and Clinical Services managers.</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Support consistent application of procedures across shifts and locations</span></li>\n</ul>\n\n<p><strong><span style=\"font-family:Calibri,sans-serif\">Audit &amp; Compliance: </span></strong></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Perform weekly and monthly audits at satellite locations</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Review registration, documentation, and workflow adherence</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Report findings and assist in re-education, training and corrective action</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Maintain audit logs and trends data for leadership</span></li>\n</ul>\n\n<p><strong><span style=\"font-family:Calibri,sans-serif\">Orientation &amp; Onboarding: </span></strong></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Delivers Business Services Orientation</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Coordinate scheduling, materials, communication and follow up</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Guide new hires through initial workflows and systems</span></li>\n</ul>\n\n<p><strong><span style=\"font-family:Calibri,sans-serif\">Training Program: </span></strong></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Co-facilitate training classes as assigned</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Co-Develop slide decks, exercises, demonstrations and handouts</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Track training attendance, completion, and competency metrics</span></li>\n</ul>\n\n<p><strong><span style=\"font-family:Calibri,sans-serif\">Asynchronous Training Development:</span></strong></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Help build and maintain a digital library of training modules</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Create step-by-step guides, recorded demonstrations, knowledge checks, and resource pages</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Update materials as processes or systems change</span></li>\n</ul>\n\n<p><strong><span style=\"font-family:Calibri,sans-serif\">Operational Improvement:</span></strong></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Collect and analyze feedback from staff rounding and audits</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Identify patterns or systemics issues needing attention</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Rollout of new processes or system changes</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Maintain documentation consistency across all locations</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Maintains training websites and programs (Insurance Central, etc)</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Respond to department inquiries as needed</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Respond to correspondence received from patients or insurance carriers, either by telephone or in writing</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Cross trains to provide coverage support to co-workers during extended absences</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Attend various meetings and professional development programs on a regular basis </span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Attend daily and weekly huddle(s)</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Perform other job duties as assigned </span></li>\n</ul>\n\n<p><strong>REQUIRED QUALIFICATIONS:</strong></p>\n\n<ul>\n\t<li>High School Diploma or equivalent</li>\n\t<li>Experience in developing learning material</li>\n</ul>\n\n<p><strong>CERTIFICATION/LICENSE:</strong></p>\n\n<ul>\n\t<li>Epic Credentialing in Prelude and Professional Billing within a year</li>\n\t<li>Maintain Epic credentials and certifications as applicable</li>\n</ul>\n\n<p><strong>TYPICAL PHYSICAL DEMANDS</strong></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\">Work requires sitting or standing for extended periods of time, walking, bending, and stretching. Occasionally lifting up to 30 pounds. Requires manual dexterity, sufficient to operate a keyboard, telephone, copier/scanner and other such office equipment. Hearing must be within normal range or correctable for classroom setting and telephone conversations. It is necessary to view and type on computer screens for long periods and work in an environment which can be very stressful. </span></p>\n\n<p><strong>TYPICAL WORKING CONDITIONS:</strong></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\">Duties are performed in a normal office or home office setting and classroom environment. Requires travel to satellite locations and in-the-field rounding work. Interaction with fellow staff in close conditions and frequent contact with a variety of individuals. </span></p>\n\n<p><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif\"><span style=\"color:#515151\">The estimated pay range for this position is exclusive of fringe benefits and potential bonuses. Final offers are based on various factors, including skill set, experience, qualifications, and other job-related criteria.&nbsp; </span></span></span></span></p>\n\n<p><span style=\"background-color:white\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif\"><span style=\"color:#515151\">We also offer a substantial benefits package, including:</span></span></span></span></p>\n\n<table cellspacing=\"0\" class=\"MsoTableGrid\" style=\"border-collapse:collapse; border:none; width:582px\">\n\t<tbody>\n\t\t<tr>\n\t\t\t<td style=\"width:291px\">\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif\"><span style=\"color:#515151\">Paid Time Off (Vacation, Sick, Personal, Holiday, Birthday) </span></span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t\t<td style=\"width:291px\">\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif\"><span style=\"color:#515151\">Dependent Care Flexible Spending Account </span></span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"width:291px\">\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif\"><span style=\"color:#515151\">401k Plan</span></span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t\t<td style=\"width:291px\">\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif\"><span style=\"color:#515151\">Medical Flexible Spending Account</span></span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"width:291px\">\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif\"><span style=\"color:#515151\">Health Insurance</span></span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t\t<td style=\"width:291px\">\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif\"><span style=\"color:#515151\">Group Term Life Insurance</span></span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"width:291px\">\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif\"><span style=\"color:#515151\">Dental Insurance</span></span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t\t<td style=\"width:291px\">\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif\"><span style=\"color:#515151\">Identity Theft Protection</span></span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t</tr>\n\t\t<tr>\n\t\t\t<td style=\"height:50px; width:291px\">\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif\"><span style=\"color:#515151\">Vision Insurance</span></span></span></li>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif\"><span style=\"color:#515151\">Long Term Disability</span></span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t\t<td style=\"height:50px; width:291px\">\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Noto Sans&quot;,sans-serif\"><span style=\"color:#515151\">Accidental Death &amp; Dismemberment Insurance</span></span></span></li>\n\t\t\t</ul>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n",
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