Front End Supervisor

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    "ShortDescriptionStr": "The Front End Supervisor is responsible for assisting the Front End Manager with the day-to-day leadership of front-end operations within the food store, ensuring a positive customer experience, accurate cash handling, and efficient workflow. This position supervises front-end team members, supports training and scheduling, responds to customer concerns, and helps maintain compliance with Co-op policies, safety standards, and operational procedures.\nThe Front End Supervisor contributes to store performance by promoting service excellence, maintaining front-end presentation and cleanliness, supporting asset protection practices, and coordinating effectively with other departments to ensure a seamless shopping experience for members and customers.\n",
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    "ExternalDescriptionStr": "<div class=\"WordSection1\"><p style=\"line-height: normal;\"><span lang=\"EN-US\" style=\"font-size: 10pt;\"><strong>Key Job Responsibilities include:</strong></span></p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p style=\"line-height: normal;\"><span lang=\"EN-US\" style=\"font-size: 10pt;\">Supervise front-end team members, assign duties, monitor performance, and support training to ensure efficient checkout operations and strong customer service.</span></p></li><li><p style=\"line-height: normal;\"><span lang=\"EN-US\" style=\"font-size: 10pt;\">Oversee cashiering standards, cash handling, till balancing, refunds, voids, and related front-end controls to maintain accuracy and minimize loss.</span></p></li><li><p style=\"line-height: normal;\"><span lang=\"EN-US\" style=\"font-size: 10pt;\">Respond to customer inquiries, service issues, and escalated concerns in a prompt, professional manner while supporting a welcoming and member-focused store environment.</span></p></li><li><p style=\"line-height: normal;\"><span lang=\"EN-US\" style=\"font-size: 10pt;\">Prepare schedules, coordinate staffing levels, support store opening and closing routines, and collaborate with store leadership to maintain service levels and operational readiness.</span></p></li><li><p style=\"line-height: normal;\"><span lang=\"EN-US\" style=\"font-size: 10pt;\">Maintain front-end housekeeping, merchandising standards, promotional execution, and compliance with safety, policy, and loss prevention requirements.</span></p></li><li><p style=\"line-height: normal;\"><span lang=\"EN-US\" style=\"font-size: 10pt;\">Perform other duties as assigned.</span></p></li><li><p style=\"background-color: white; line-height: normal;\"><span style=\"font-size: 10pt;\">Represent Co‑op values and support its community‑focused mission</span></p></li></ul></div><p style=\"line-height: normal; margin-left: -27.35pt; text-align: justify;\"><span lang=\"EN-US\" style=\"font-size: 10pt;\"><strong>Education, Experience, and Other Requirements:</strong></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"margin-bottom: 10pt;\"><span lang=\"EN-US\" style=\"font-size: 10pt; line-height: 115%;\">Completion of Grade 12 or equivalent is required.</span></p></li><li><p style=\"margin-bottom: 10pt;\"><span lang=\"EN-US\" style=\"font-size: 10pt; line-height: 115%;\">Post-secondary coursework in business, retail operations, or customer service is an asset.</span></p></li><li><p style=\"margin-bottom: 10pt;\"><span lang=\"EN-US\" style=\"font-size: 10pt; line-height: 115%;\">2-3 years of progressively responsible retail experience, including cash handling and customer service responsibilities.</span></p></li><li><p style=\"margin-bottom: 10pt;\"><span lang=\"EN-US\" style=\"font-size: 10pt; line-height: 115%;\">Previous experience leading, coaching, or scheduling staff in a grocery, food, or retail environment is preferred.</span></p></li><li><p style=\"margin-bottom: 10pt;\"><span lang=\"EN-US\" style=\"font-size: 10pt; line-height: 115%;\">Working knowledge of point-of-sale systems, cash controls, and basic computer applications.</span></p></li><li><p style=\"margin-bottom: 10pt;\"><span lang=\"EN-US\" style=\"font-size: 10pt; line-height: 115%;\">Current food handling, WHMIS, or other store-required safety training is an asset.</span></p></li><li><p style=\"margin-bottom: 10pt;\"><span lang=\"EN-US\" style=\"font-size: 10pt; line-height: 115%;\">Must be available to work a variety of shifts, including evenings and weekends.</span></p></li></ul><p style=\"margin-bottom: 10pt;\">&nbsp;</p><p style=\"margin-bottom: 10pt;\"><span lang=\"EN-US\" style=\"font-size: 10pt; line-height: 115%;\"><strong>Competencies:</strong></span></p><ul><li><p style=\"margin-bottom: 10pt;\"><span style=\"font-size: 10pt;\"><strong>Leadership &amp; Team Development</strong> - to lead, mentor, and develop teams, including supervisory staff and department leaders. Managers must create a positive culture while driving accountability and performance.</span></p></li><li><p style=\"margin-bottom: 10pt;\"><span style=\"font-size: 10pt;\"><strong>Communication &amp; Interpersonal</strong> – to enable effective employee relations, vendor negotiations, community engagement, and customer interactions.</span></p></li><li><span style=\"font-size: 10pt;\"><strong>Analytical &amp; Problem Solving</strong> - to address issues and analyze sales trends, manage financial performance, and make data‑informed decisions related to pricing, merchandising, product selection, and staffing.&nbsp;</span></li><li><span style=\"font-size: 10pt;\"><strong>Organizational and Multitasking</strong> - to manage multiple departments, shifting priorities, and fast‑paced operational changes.</span></li></ul><p>&nbsp;</p><p style=\"line-height: 107%; margin: 6pt 0cm 8pt -31.5pt;\"><span style=\"color: black;\"><span style=\"font-size: 10pt; line-height: 107%;\">We are proud to be an equal opportunity employer, and we are committed to providing reasonable accommodation throughout the recruitment process to ensure an enjoyable candidate experience. Please reach out to the Human Resources team to discuss your needs if you require accommodation.</span></span></p><p style=\"line-height: normal; margin: 6pt 0cm 0.0001pt; text-align: center; text-indent: -27pt;\"><span style=\"color: black;\"><i><span lang=\"EN-US\" style=\"font-size: 10pt;\">We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.</span></i></span></p><p style=\"background-color: white; line-height: normal; margin: 6pt 0cm 0.0001pt; text-indent: -27.35pt;\"><span style=\"color: rgb(33, 33, 33);\"><span style=\"font-size: 10pt;\"><strong>What we offer:</strong></span></span></p><p style=\"background-color: white; line-height: normal; margin: 6pt 0cm 0.0001pt; text-indent: -27.35pt;\">&nbsp;</p><p style=\"background-color: white; line-height: normal; margin-left: 0cm;\"><span style=\"color: rgb(33, 33, 33);\"><span style=\"font-size: 10pt;\"><strong>A competitive Compensation and Benefit Package:&nbsp;</strong>Our Team Members receive competitive salaries a comprehensive benefits package which includes Group Life Insurance, Short- &amp; Long-Term Disability, Extended Health and Dental. and an employer-contributed pension plan, matched at 6% of salary.</span></span></p><p style=\"background-color: white; margin-left: 0cm;\"><span style=\"color: rgb(33, 33, 33);\"><span lang=\"EN-US\" style=\"font-size: 10pt; line-height: 115%;\"><strong>Inclusive Work Environment</strong>: At Co-op, we embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve.&nbsp; We support and provide an environment that allows all to bring their whole selves to work.</span></span></p><p style=\"background-color: white; margin-left: 0cm;\"><span style=\"color: rgb(33, 33, 33);\"><span style=\"font-size: 10pt; line-height: 115%;\"><strong>Professional Development</strong>: We encourage our team members to take advantage of learning opportunities, to grow and develop and to foster a culture of teamwork and innovation.</span></span></p><p style=\"background-color: white; margin-left: 0cm;\"><span style=\"color: rgb(33, 33, 33);\"><span style=\"font-size: 10pt; line-height: 115%;\"><strong>Additional Offerings</strong>: Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred Pricing, EFAP (Employee and Family Assistance Program), Team Member Fitness Rebate of up to $100 per year towards health/fitness purchases – Heritage Co-op values Team Members’ wellbeing.</span></span></p><p style=\"background-color: white; margin: 6pt 0cm 0.0001pt;\"><span style=\"color: rgb(33, 33, 33);\"><span style=\"font-size: 10pt; line-height: 115%;\">At Heritage Co-op, we strive to be an employer of choice by creating a culture our Team Members want to be a part of and supporting a healthy work-life balance.</span></span></p><p style=\"margin: 6pt 0cm 0.0001pt;\"><span style=\"color: black;\"><span style=\"font-size: 10pt; line-height: 115%;\"><strong>About Us&nbsp;</strong></span></span></p><p style=\"line-height: normal; margin-left: 0cm;\"><span style=\"color: rgb(33, 33, 33);\"><span style=\"font-size: 10pt;\">Heritage Co</span></span><span style=\"color: rgb(33, 33, 33); font-family: &quot;Cambria Math&quot;, serif;\"><span style=\"font-size: 10pt;\">‐</span></span><span style=\"color: rgb(33, 33, 33);\"><span style=\"font-size: 10pt;\">op 1997 Ltd. is here to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a different kind of business, being member-owned means that any profits are returned to our members and stay in the local economy. We live where you live, work where you work, and help grow the economy right here.</span></span></p>",
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