SAP Project Manager

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    "ExternalDescriptionStr": "<h2><span lang=\"EN-US\">Job Summary</span></h2><p><span lang=\"EN-US\">The SAP AMS Project Manager is responsible for overseeing the delivery of SAP Application Management Services, ensuring smooth post-implementation support, system maintenance, and continuous improvement. This role involves managing service-level agreements (SLAs), coordinating with stakeholders, and leading a team of SAP consultants to deliver high-quality support across SAP modules.</span></p>",
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    "CorporateDescriptionStr": "At Zensar, we’re <i>“experience-led everything”</i>. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: <i>Together, we shape experiences for better futures</i>. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is <i>ONE with Client</i> - a set of four core values that reflect who we are and how we work: <i>One Zensar, Nurturing, Empowering, and Client Focus</i>.<br/><br/> Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore <a href=\"https://www.zensar.com/careers/\" target=\"_blank\">Life at Zensar</a>&nbsp;and join us to <a href=\"https://www.youtube.com/embed/i2NZsiQqVnU?autoplay=1&amp;fs=1\" target=\"_blank\">Grow. Own. Achieve. Learn.</a>&nbsp;to be the best version of yourself.<br/><br/> We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.",
    "ExternalPostedStartDate": "2026-05-26T11:17:58+00:00",
    "ExternalQualificationsStr": "<h2><span lang=\"EN-US\">Required Qualifications</span></h2><p><span lang=\"EN-US\">- Bachelor’s degree in Computer Science, Information Systems, or related field.</span><br><span lang=\"EN-US\">- 5+ years of experience in SAP project management, with at least 3 years in AMS.</span><br><span lang=\"EN-US\">- Experience with SAP S/4HANA environments.</span><br><span lang=\"EN-US\">- Familiarity with ITSM tools like Solution Manager, ServiceNow, or JIRA.</span><br><span lang=\"EN-US\">- SAP Experience in relevant modules.</span><br><span lang=\"EN-US\">- Strong leadership, communication, and problem-solving skills.</span><br><span lang=\"EN-US\">- Knowledge of ITIL framework and AMS methodologies.</span></p><h2><span lang=\"EN-US\">Preferred Skills</span></h2><p><span lang=\"EN-US\">- PMP or equivalent project management certification.</span><br><span lang=\"EN-US\">- Experience in managing AMS transitions and hypercare phases.</span><br><span lang=\"EN-US\">- Upper-intermediate or higher proficiency in English.</span></p><h2><span lang=\"EN-US\">Key Performance Indicators (KPIs)</span></h2><h3><span lang=\"EN-US\">Service Delivery KPIs</span></h3><p><span lang=\"EN-US\">- Incident Resolution Time: Average time taken to resolve incidents.</span><br><span lang=\"EN-US\">- First-Time Fix Rate: Percentage of issues resolved without escalation.</span><br><span lang=\"EN-US\">- SLA Compliance Rate: Percentage of tickets resolved within agreed SLA timelines.</span><br><span lang=\"EN-US\">- System Uptime: Percentage of time SAP systems are available and operational.</span></p><h3><span lang=\"EN-US\">Project &amp; Enhancement KPIs</span></h3><p><span lang=\"EN-US\">- Enhancement Delivery Timeliness: Percentage of enhancements delivered on or before the planned date.</span><br><span lang=\"EN-US\">- Change Request Cycle Time: Average time taken to implement approved changes.</span><br><span lang=\"EN-US\">- Defect Density: Number of defects per enhancement or release.</span></p><h3><span lang=\"EN-US\">Customer Satisfaction KPIs</span></h3><p><span lang=\"EN-US\">- User Satisfaction Score (CSAT): Feedback rating from end-users or business stakeholders.</span><br><span lang=\"EN-US\">- Stakeholder Engagement Index: Frequency and quality of interactions with key stakeholders.</span></p><h3><span lang=\"EN-US\">Team &amp; Resource Management KPIs</span></h3><p><span lang=\"EN-US\">- Resource Utilization Rate: Percentage of time team members are productively engaged.</span><br><span lang=\"EN-US\">- Knowledge Retention &amp; Documentation: Completeness and accuracy of support documentation and knowledge base.</span><br><span lang=\"EN-US\">- Training &amp; Skill Development Hours: Time invested in upskilling AMS team members.</span></p><h3><span lang=\"EN-US\">Financial &amp; Compliance KPIs</span></h3><p><span lang=\"EN-US\">- Budget Adherence: Actual spend vs. planned budget for AMS operations.</span><br><span lang=\"EN-US\">- Audit Compliance Rate: Number of successful audits without major findings.</span><br><span lang=\"EN-US\">- License &amp; Contract Compliance: Adherence to SAP licensing and vendor contracts.</span></p>",
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