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Customer Relations Specialist
Fa Evad Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Cambridge, MA, United States; US Boston EF Office, Cambridge, MA, US · Remote · Active · $55,000 / year · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Evad Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Customer Relations Specialist |
| Normalized title | - |
| Department / team | Cultural Care Au Pair, Education First |
| Location | Cambridge, MA, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | $55,000 / year |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-06-03 / 2026-06-04 |
| Changed / last seen | 2026-06-04 / 2026-06-04 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Evad Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Cambridge. | Open |
| Department jobs | Active postings in Cultural Care Au Pair, Education First. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Evad Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | 7b5940ed-4588-472d-b1d8-1dd37b1f56b5 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Customer Relations Specialist
Cultural Care Au Pair
Location: Remote USA
About the role:
The Customer Support team is a vital department within our cultural exchange program, providing our host families and au pairs with exceptional customer support and guidance during some of their most challenging times. With a heavy emphasis on program experience, conflict resolution and mediation, the department supports program participants when they decide to end their current hosting or au pair term, and effectively coaches both parties to ensure future success on the program when possible.
With a strong passion for helping people, you are a natural relationship builder and great problem solver. Working mostly through phone, text, and email communication, you support our host families and au pairs who are experiencing conflict with one another; actively listening, empathizing, building trust, problem solving and coaching them through resolution. You will work in collaboration with your director, the department customer service coach, and our experienced team of Local Representatives to ensure our host families and au pairs are provided with exceptional customer support and care.
Role Responsibilities:
Manage a workload of up to ten rematch cases per week working with repeat host families, ensuring each case is addressed promptly and effectively.
Address up to 10 program support cases weekly, providing timely assistance and solutions to program participants.
Handle up to 10 au pair and host family proactive support cases weekly, demonstrating a proactive approach to addressing potential issues before they escalate.
Maintain phone queue shifts weekly to ensure a timely response to our customers and meet their needs, fostering proactive engagement and support.
Call and speak with au pairs post-rematch whom you supported, providing reassurance and guidance after arriving to their new host family.
You are:
Strong communicator: effectively communicate with customers and colleagues. This includes but is not limited to mediation and conflict resolution between a host family and au pair, coaching and guiding our program participants towards future success, or the ability to empathetically communicate difficult messaging/next steps to a family or au pair.
Resilient: a natural ability to have a challenging conversation and speak to the next customer immediately with empathy and an open mind.
Problem solver: able to actively listen and assess many different opinions and experiences objectively in order to then create and suggest relevant solutions and clear next steps, knowing when to involve colleagues as needed.
High sense of responsibility: motivated to have full ownership over assigned case load, seeing a situation through to resolution while thoroughly documenting all customer correspondence.
Strategic: able to organize daily responsibilities in order to be efficient and deliberate in accomplishing goals.
Collaborative: highly-skilled in being informative with fellow departments to provide the best overall customer experience.
Flexible: can pivot and adapt quickly to new processes to meet company and customer needs.
Creative: share fresh ideas on ways we can improve staff efficiency and the customer experience.
Comfortable with technology: ability to quickly learn and utilize systems necessary for the role.
Requirements:
Ability to manage high volumes of calls, emails and daily responsibilities
Daily proactive calls and outreach to program participants
Excellent written and verbal communication skills
Problem solving and conflict resolution skills
Strong attention to detail and follow through
A natural motivator and connector, bringing passion and enthusiasm to a team
Access to high-speed internet connection, a dedicated home office & a quiet space to work
2-3 years of work experience, preferably in customer service
Why you’ll love working here: Perks, Benefits, and more!
This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF and Cultural Care (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you join part of our team, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.
In addition, you can expect:
Paid International Business Travel opportunities
Commitment to professional growth: robust monthly calendar of trainings and development workshops
Four weeks paid vacation your first year, ten paid holidays, and two floating holidays
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits and a yearly fitness reimbursement
Frequent social and learning events, including access to our employee-run “EFinity” groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)
Discounts at local venues and businesses
Compensation for this role starts at $55,000, based on experience
About Cultural Care Au Pair
At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for all. If you’re ready to expand your own horizons we invite you to be a part of our global team of problem-solvers, relationship-builders, and innovators. Join us as we continue to bring the world a little bit closer together, one family at a time.
Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have brought millions of people to see new places, experience new cultures, and learn new things about the world and themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—create students of the world, and turn dreams into international opportunities.
An equal opportunity employer, Cultural Care Au Pair is committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you, well…you.
#LI-LV1
Full job record
| Job ID | 3782f04ec36bcef9aff075e540b463bd05e5e9f2 |
| Org ID | 6d012faf-303a-4e2d-b475-548252ee9580 |
| Source ID | 7b5940ed-4588-472d-b1d8-1dd37b1f56b5 |
| Board ID | 7b5940ed-4588-472d-b1d8-1dd37b1f56b5 |
| Provider | oracle_hcm |
| Provider Job Key | 2493 |
| Title | Customer Relations Specialist |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Cambridge, MA, United States; US Boston EF Office, Cambridge, MA, US |
| Department | Cultural Care Au Pair, Education First |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | MA |
| City | Cambridge |
| Salary Raw | Compensation for this role starts at $55,000, based on experience About Cultural Care Au Pair At Cultural Care Au Pair, we be |
| Salary Min | 55,000 |
| Salary Max | — |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://fa-evad-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2493 |
| Apply URL | https://fa-evad-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/2493 |
| First Seen At | 2026-06-04 10:41:11Z |
| Last Seen At | 2026-06-04 10:41:11Z |
| Last Checked At | 2026-06-04 10:41:11Z |
| Last Changed At | 2026-06-04 10:41:11Z |
| Inactive At | — |
| Source Posted At | 2026-06-03 22:49:19Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-evad-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-04/2026-06-04T10-40-58-586Z-4539a9b2e8f8ddcf3a6d1643e48d55e2c2219c21720b0fcef8f280fa67a0ccc7.json |
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"ExternalDescriptionStr": "<p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: rgb(38, 50, 56); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong>Customer Relations Specialist</strong></span></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: rgb(38, 50, 56); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong>Cultural Care Au Pair</strong></span></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: rgb(38, 50, 56); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong>Location: </strong>Remote USA</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"font-family: "EF Circular Book", sans-serif;\"><span class=\"scxw184464366\" style=\"font-size: 11pt;\"> </span></span><br><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong>About the role:</strong></span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">The Customer Support team is a vital department within our cultural exchange program, providing our host families and au pairs with exceptional customer support and guidance during some of their most challenging times. With a heavy emphasis on program experience, conflict resolution and mediation, the department supports program participants when they decide to end their current hosting or au pair term, and effectively coaches both parties to ensure future success on the program when possible.</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">With a strong passion for helping people, you are a natural relationship builder and great problem solver. Working mostly through phone, text, and email communication, you support our host families and au pairs who are experiencing conflict with one another; actively listening, empathizing, building trust, problem solving and coaching them through resolution. You will work in collaboration with your director, </span></span><span style=\"font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">the department customer service coach, </span></span><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">and our experienced team of Local Representatives to ensure our host families and au pairs are provided with exceptional customer support and care. </span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"> </p><p style=\"background-color: white; margin: 7.5pt 0in;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Role Responsibilities:</strong></span></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p style=\"background-color: white;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span style=\"font-size: 11pt;\">Manage a workload of up to ten rematch cases per week working with repeat host families, ensuring each case is addressed promptly and effectively.</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span style=\"font-size: 11pt;\">Address up to 10 program support cases weekly, providing timely assistance and solutions to program participants.</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span style=\"font-size: 11pt;\">Handle up to 10 au pair and host family proactive support cases weekly, demonstrating a proactive approach to addressing potential issues before they escalate.</span></span></p></li><li><p style=\"background-color: white;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span style=\"font-size: 11pt;\">Maintain phone queue shifts weekly to ensure a timely response to our customers and meet their needs, fostering proactive engagement and support.</span></span></p></li><li><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\">Call and speak with au pairs post-rematch whom you supported, providing reassurance and guidance after arriving to their new host family.</span></li></ul><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"> </p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong>You are:</strong></span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong>Strong communicator:</strong></span></span><span style=\"color: rgb(51, 51, 51); font-family: Arial, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"> </span></span><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">effectively communicate with customers and colleagues. This includes but is not limited to mediation and conflict resolution between a host family and au pair, coaching and guiding our program participants towards future success, or the ability to empathetically communicate difficult messaging/next steps to a family or au pair.</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong>Resilient:</strong></span></span><span style=\"color: rgb(51, 51, 51); font-family: Arial, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"> </span></span><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">a natural ability to have a challenging conversation and speak to the next customer</span></span><span style=\"color: rgb(51, 51, 51); font-family: Arial, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"> </span></span><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">immediately with empathy and an open mind.</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong>Problem solver: </strong>able to actively listen and assess many different opinions and experiences objectively in order to then create and suggest relevant solutions and clear next steps, knowing when to involve colleagues as needed.</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong>High sense of responsibility: </strong>motivated to have full ownership over assigned case load, seeing a situation through to resolution while thoroughly documenting all customer correspondence.</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong>Strategic:</strong></span></span><span style=\"color: rgb(51, 51, 51); font-family: Arial, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"> </span></span><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">able to organize daily responsibilities in order to be efficient and deliberate in accomplishing goals.</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong>Collaborative:</strong></span></span><span style=\"color: rgb(51, 51, 51); font-family: Arial, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"> </span></span><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">highly-skilled in being informative with fellow departments to provide the best</span></span><span style=\"color: rgb(51, 51, 51); font-family: Arial, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"> </span></span><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">overall customer experience.</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong>Flexible:</strong></span></span><span style=\"color: rgb(51, 51, 51); font-family: Arial, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"> </span></span><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">can pivot and adapt quickly to new processes to meet company and customer</span></span><span style=\"color: rgb(51, 51, 51); font-family: Arial, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"> </span></span><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">needs.</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong>Creative:</strong></span></span><span style=\"color: rgb(51, 51, 51); font-family: Arial, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong> </strong></span></span><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">share fresh ideas on ways we can improve staff efficiency and the customer experience.</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong>Comfortable with technology:</strong> ability to quickly learn and utilize systems necessary for the role.</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li></ul><p class=\"paragraph\" style=\"margin: 0in 0in 0in 43.5pt; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong>Requirements:</strong></span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Ability to manage high volumes of calls, emails and daily responsibilities</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Daily proactive calls and outreach to program participants</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Excellent written and verbal communication skills</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Problem solving and conflict resolution skills</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Strong attention to detail and follow through</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">A natural motivator and connector, bringing passion and enthusiasm to a team</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Access to high-speed internet connection, a dedicated home office & a quiet space to work</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li class=\"ortl-align-justify\"><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; text-align: justify; vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">2-3 years of work experience, preferably in customer service</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li></ul><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p><p class=\"paragraph\" style=\"background-color: white; margin: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"><strong>Why you’ll love working here: Perks, Benefits, and more!</strong></span><span class=\"scxw240673122\" style=\"font-size: 11pt;\"> </span></span><br><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF and Cultural Care (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you join part of our team, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.</span></span><span style=\"color: black; font-family: Arial, sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\"> </span></span><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"scxw240673122\" style=\"font-size: 11pt;\"> </span></span><br><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"scxw240673122\" style=\"font-size: 11pt;\"> </span></span><br><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">In addition, you can expect:</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p><ul style=\"list-style-type: disc; padding-left: 48px;\"><li><p class=\"paragraph\" style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Paid International Business Travel opportunities</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li><p class=\"paragraph\" style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Commitment to professional growth: robust monthly calendar of trainings and development workshops </span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li><p class=\"paragraph\" style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Four weeks paid vacation your first year, ten paid holidays, and two floating holidays</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li><p class=\"paragraph\" style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">25% company match on your 401(k) contributions</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li><p class=\"paragraph\" style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li><p class=\"paragraph\" style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li><p class=\"paragraph\" style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Access to fertility care and family-building support</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li><p class=\"paragraph\" style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Wellness benefits and a yearly fitness reimbursement</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li><p class=\"paragraph\" style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Frequent social and learning events, including access to our employee-run “EFinity” groups</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li><p class=\"paragraph\" style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Robust Employee Assistance Program</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li><p class=\"paragraph\" style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Tenure-based sabbatical eligibility</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li><p class=\"paragraph\" style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">EF Product Discounts (discounts on travel, international language schools, childcare with our Au Pair product and more)</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li><p class=\"paragraph\" style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"color: black; font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt;\">Discounts at local venues and businesses</span><span class=\"eop\" style=\"font-size: 11pt;\"> </span></span></p></li><li><p class=\"paragraph\" style=\"background-color: white; margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"><span style=\"background-color: white; color: rgb(50, 49, 48); font-family: "EF Circular Book", sans-serif;\"><span style=\"font-size: 11pt;\">Compensation for this role starts at $55,000, based on experience</span></span></p><p class=\"paragraph\" style=\"margin-bottom: 0in; margin-right: 0in; margin-top: 0in; vertical-align: baseline;\"> </p></li></ul><p style=\"vertical-align: baseline;\"><span style=\"color: rgb(51, 51, 51); font-family: "EF Circular Book", sans-serif;\"><span class=\"normaltextrun\" style=\"font-size: 11pt; line-height: 116%;\"><strong>About Cultural Care Au Pair</strong></span><span class=\"eop\" style=\"font-size: 11pt; line-height: 116%;\"><strong> </strong></span></span></p><p style=\"margin: 0in;\"><span style=\"color: rgb(50, 49, 48); font-family: "EF Circular Book", sans-serif;\"><span style=\"font-size: 11pt;\">At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts—providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for all. If you’re ready to expand your own horizons we invite you to be a part of our global team of problem-solvers, relationship-builders, and innovators. Join us as we continue to bring the world a little bit closer together, one family at a time.</span></span></p><p style=\"margin: 0in;\"><span style=\"color: rgb(50, 49, 48); font-family: "EF Circular Book", sans-serif;\"><span style=\"font-size: 11pt;\"> </span></span></p><p style=\"margin: 0in;\"><span style=\"color: rgb(50, 49, 48); font-family: "EF Circular Book", sans-serif;\"><span style=\"font-size: 11pt;\">Cultural Care Au Pair is associated with EF Education First, the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have brought millions of people to see new places, experience new cultures, and learn new things about the world and themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—create students of the world, and turn dreams into international opportunities.</span></span></p><p style=\"margin: 0in;\"><span style=\"color: rgb(50, 49, 48); font-family: "EF Circular Book", sans-serif;\"><span style=\"font-size: 11pt;\"> </span></span></p><p class=\"nospacingabove\" style=\"margin: 0in;\"><span style=\"color: rgb(50, 49, 48); font-family: "EF Circular Book", sans-serif;\"><i><span style=\"font-size: 11pt;\">An equal opportunity employer, Cultural Care Au Pair is committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you, well…you.</span></i></span></p><p style=\"margin: 0in;\"><span style=\"color: rgb(50, 49, 48); font-family: "Segoe UI", sans-serif;\"><span style=\"font-size: 10pt;\"> </span></span><span style=\"font-size: 10pt;\">#LI-LV1</span></p><p> </p><p class=\"paragraph\" style=\"background-color: white; margin: 0in; vertical-align: baseline;\"> </p><p class=\"paragraph\" style=\"background-color: white; margin: 0in; vertical-align: baseline;\"> </p><p class=\"paragraph\" style=\"background-color: white; margin: 0in; vertical-align: baseline;\"> </p><p class=\"paragraph\" style=\"margin: 0in; vertical-align: baseline;\"> </p>",
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