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Home › Companies › 745fee0d Dacb 4016 9b8b 82b9f6023a09 9201356422526 2 › Lead Agent, Ramp Service PHX

Lead Agent, Ramp Service PHX

745fee0d Dacb 4016 9b8b 82b9f6023a09 9201356422526 2 · Phoenix, AZ, US, Phoenix, AZ · Active · $18–$18 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company745fee0d Dacb 4016 9b8b 82b9f6023a09 9201356422526 2
TitleLead Agent, Ramp Service PHX
Normalized title-
Department / team-
LocationPhoenix, AZ, United States
Work model-
Employment typeFull Time
Salary$18–$18 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-07 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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City jobsActive postings in Phoenix.Open
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Linked records

Company745fee0d Dacb 4016 9b8b 82b9f6023a09 9201356422526 2
Source33245769-5beb-438f-b7ed-d933e5162a7f
ATS providerADP Workforce Now Recruiting

Description

Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules. Number of weekly hours may increase or decrease due to seasonal flight changes. ** Must have open availability ** Lead Airline Ramp Agent Must have a Valid Driver's License Must pass a 10 year background check and pre-employment drug test. Available to work weekends, holidays and evenings General Purpose of Job: Serves as a leader for daily operations of Ramp Services at PHX. Directs, trains, and coordinates an assigned shift for ramp services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus. Essential Duties and Responsibilities: Plans, organizes, directs, and participates in the Ramp Services operations for both contracted commercial flights and charter aircraft. Ramp Services operations include passenger check-in, security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups. Directs and trains assigned Ramp Services Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records. Implements departmental policy as directed for Ramp Services operations. Advises the Ramp Services Supervisor on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed. Coordinates Ramp Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift. Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, tow bars and portable stairs in and around aircraft. Ensures ground equipment is maintained in good working order at all times. Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings. Maintains emergency checklists and supplies. Prepares and submits verbal and written reports related to ground service activities and Ground Service Agents as required. Updates Multi-User Flight Information Display System (MUFIDS) as required. Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages. Handles other business related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties. Competency/Behavioral Requirements: Direct and participate in the work of daily Ramp Services activities; Prepare timely written and verbal reports, training demonstrations, etc.; Follow oral and written instructions; Communicate effectively both verbally and in writing; Deal effectively and courteously with co-workers and customers; Exercise sound, independent judgment; Analyze situations and problems with a results-oriented focus; Resolve conflict effectively; Identify and evaluate solutions, and effectively implement determined action; Approach problem-solving creatively and with a team orientation; Present an overall professional image; Perform the essential functions of the job without posing a threat to the health and safety of others; Model and promote acceptance and respect for differences among employees; Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA. client’s goals and objectives. Be pleasant with others on the job and display a good-nature, cooperative attitude Be reliable, responsible, and dependable, and fulfill obligations. Attention to Detail Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace Willingness to take on responsibilities and challenges Be sensitive to others' needs and feelings and be understanding and helpful on the job Develop one's own ways of doing things abiding by to TDA/Airline’s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done Be persistence in the face of obstacles Physical Demands : Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possess ability to grip objects. Must be able to push, pull, lift and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for the purpose of de-icing aircraft; must be able to respond to audio transmitted information or alarms; must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods of time.

Full job record

Job ID3764da41e0ca58e53f7e929882050cd10ce5d94f
Org ID67221c05-67ae-4e9e-aae7-f1e7641a38d4
Source ID33245769-5beb-438f-b7ed-d933e5162a7f
Board ID33245769-5beb-438f-b7ed-d933e5162a7f
Provideradp_workforcenow
Provider Job Key514087
TitleLead Agent, Ramp Service PHX
Normalized Title—
Statusactive
Activeyes
Location TextPhoenix, AZ, US, Phoenix, AZ
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionAZ
CityPhoenix
Salary Raw18 To 18 (USD) Hourly
Salary Min18
Salary Max18
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=745fee0d-dacb-4016-9b8b-82b9f6023a09&ccId=9201356422526_2&lang=en_US&type=JS&jobId=514087&jwId=9203764657743_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=745fee0d-dacb-4016-9b8b-82b9f6023a09&ccId=9201356422526_2&lang=en_US&type=JS&jobId=514087&jwId=9203764657743_1
First Seen At2026-05-31 18:24:11Z
Last Seen At2026-06-06 12:42:56Z
Last Checked At2026-06-06 12:42:56Z
Last Changed At2026-06-06 12:42:56Z
Inactive At—
Source Posted At2026-05-07 23:43:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=745fee0d-dacb-4016-9b8b-82b9f6023a09|9201356422526_2/date=2026-06-06/2026-06-06T12-42-39-743Z-d9ca43f519b4c390689f8a052f974b928f00e309af02195c39329b8caf8d84bc.json
Event Fields
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p data-pasted=\"true\"><em>Must be able to work a flexible schedule including nights, weekends, and holidays. &nbsp;Hours will vary based upon flight schedules.&nbsp;</em></p><p><em>Number of weekly hours may increase or decrease due to seasonal flight changes.</em></p><div><br><br>** Must have open <span style='font-size:16px;line-height:115%;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\">availability &nbsp;**</span><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.32.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div id=\"isPasted\"><p style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 700;\">Lead Airline Ramp Agent</b></p><ul style='box-sizing: inherit; margin-bottom: 0.625rem !important; color: rgb(89, 89, 89); font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Must have a Valid Driver&#39;s License</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Must pass a 10 year background check and pre-employment drug test.</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Available to work weekends, holidays and evenings</li></ul><p style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 700;\">General Purpose of Job:</b></p><p style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Serves as a leader for daily operations of Ramp Services at PHX.&nbsp;</p><p style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Directs, trains, and coordinates an assigned shift for ramp services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.</p><p style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 700;\">Essential Duties and</b> <b style=\"box-sizing: inherit; font-weight: 700;\">Responsibilities:</b></p><ul style='box-sizing: inherit; margin-bottom: 0.625rem !important; color: rgb(89, 89, 89); font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Plans, organizes, directs, and participates in the Ramp Services operations for both contracted commercial flights and charter aircraft. Ramp Services operations include passenger check-in, security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Directs and trains assigned Ramp Services Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records.</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Implements departmental policy as directed for Ramp Services operations. Advises the Ramp Services Supervisor on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Coordinates Ramp Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift.</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, tow bars and portable stairs in and around aircraft. Ensures ground equipment is maintained in good working order at all times.</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings.</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Maintains emergency checklists and supplies.</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Prepares and submits verbal and written reports related to ground service activities and Ground Service Agents as required.</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Updates Multi-User Flight Information Display System (MUFIDS) as required.</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages.</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\"><b style=\"box-sizing: inherit; font-weight: 700;\">Handles other business related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties.</b></li></ul><p style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 700;\">Competency/Behavioral Requirements:</b></p><ul style='box-sizing: inherit; margin-bottom: 0.625rem !important; color: rgb(89, 89, 89); font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Direct and participate in the work of daily Ramp Services activities;</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Prepare timely written and verbal reports, training demonstrations, etc.;</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Follow oral and written instructions;</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Communicate effectively both verbally and in writing;</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Deal effectively and courteously with co-workers and customers;</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Exercise sound, independent judgment;</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Analyze situations and problems with a results-oriented focus;</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Resolve conflict effectively;</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Identify and evaluate solutions, and effectively implement determined action;</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Approach problem-solving creatively and with a team orientation;</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Present an overall professional image;</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Perform the essential functions of the job without posing a threat to the health and safety of others;</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Model and promote acceptance and respect for differences among employees;</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA. client&rsquo;s goals and objectives.</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Be pleasant with others on the job and display a good-nature, cooperative attitude</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Be reliable, responsible, and dependable, and fulfill obligations.</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Attention to Detail</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Willingness to take on responsibilities and challenges</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Be sensitive to others&#39; needs and feelings and be understanding and helpful on the job</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Develop one&#39;s own ways of doing things abiding by to TDA/Airline&rsquo;s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done</li><li style=\"box-sizing: inherit; list-style: inside disc !important;\">Be persistence in the face of obstacles</li></ul><p style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 700;\">Physical Demands</b> :</p><p style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possess ability to grip objects. Must be able to push, pull, lift and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for the purpose of de-icing aircraft; must be able to respond to audio transmitted information or alarms; must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods of time.</p></div></div></div></div></div></div></div></div></div></div>\n",
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    "itemID": "9203764657743_1",
    "postDate": "2026-05-07T19:43:00.000-04:00",
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          "stringValue": "Laborer/Ramp"
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    "requisitionTitle": "Lead Agent, Ramp Service PHX",
    "clientRequisitionID": "2747",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
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          "shortName": " Phoenix, AZ, US"
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}
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