Sales Reservations Manager

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    "city": "San Francisco",
    "region": "CA",
    "country": "United States",
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    "datePosted": "2026-05-29T04:00:00.000Z",
    "description": "<h2>Compensation Type</h2>Yearly\n<h2>Highgate Hotels</h2>\n<p>Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</p>\n<p> </p>\n<p>With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</p>\n<p> </p>\n<p>With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</p>\n<h2>Location</h2>\n<p></p>\n<h2>Overview</h2>\n<p>The Sales Reservations Manager is responsible for maximizing Rooms revenue through management of the hotel’s room inventory, and for assisting in managing of the day-to-day activities and duties of the Sales and Reservations Department.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Support the daily operations of the Reservations and Sales office by ensuring efficient administrative processes, organization, and communication across departments.</li>\n <li>Answer and respond promptly and professionally to telephone calls, emails, mail correspondence, and guest, client, or employee inquiries.</li>\n <li>Assist with reservation operations by maintaining complete proficiency in all PMS systems and reservation platforms, including OnQ, R&I, GDS, and all Hilton Brand platforms within brand standards.</li>\n <li>Maximize room revenue, occupancy, and rate integrity by supporting Revenue Strategy initiatives in accordance with SOPs.</li>\n <li>Attend and participate in Revenue Strategy, Sales, departmental meetings, and training sessions as required by management.</li>\n <li>Review arrivals reports, reservations logs, guest request logs, and group block information daily to ensure accuracy and operational readiness.</li>\n <li>Monitor competitor occupancy and pricing trends and communicate recommendations to leadership based on findings.</li>\n <li>Maintain knowledge of hotel amenities, outlets, hours of operation, promotions, and corporate programs to effectively communicate information to guests, clients, and callers.</li>\n <li>Maintain adequate inventory of office supplies and ensure office items remained stocked.</li>\n <li>Ensure compliance with hotel policies and procedures related to billing, routing, accounts receivable, PM accounts, payroll, and credit policies.</li>\n <li>Assist with preparation of monthly occupancy and revenue forecasts, daily/weekly reports, Event Orders (EOs), meeting minutes, group resumes, and departmental correspondence.</li>\n <li>Maintain accurate and organized filing systems for reservations, reports, correspondence, restrictions, contracts, and operational documentation.</li>\n <li>Coordinate and communicate inventory availability, suite controls, closeouts, and group updates with wholesalers, travel partners, and internal departments.</li>\n <li>Monitor and coordinate VIP guests, amenities, special requests, group arrangements, and corporate-sponsored programs to ensure exceptional guest experiences.</li>\n <li>Prepare and process travel agent/group commissions/checks, payroll corrections, scheduling documentation, and other administrative records in a timely manner.</li>\n <li>Maintain office efficiency by managing trace files, office supply inventory, departmental stationery pars, copying, faxing, mailing, and general administrative support.</li>\n <li>Assist with meeting and event space operations and provide support for guest and client services as needed. </li>\n <li>Conduct quality assurance test calls and support adherence to hotel service standards, reservation procedures, and rate quoting standards.</li>\n <li>Maintain professional working relationships and open communication with managers, employees, guests, and other departments to support operational and revenue goals.</li>\n <li>Stay current with industry trends, systems, software updates, and operational innovations relevant to reservations, sales, and hospitality operations.</li>\n <li>Support Sales Team needs including reporting, data processing reports, contracting support, group/event billing and site inspection tasks as needed.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>A 4-year college degree; or a 2-year college degree and at least 1 year of related experience; or at least two to three years of experience in a hotel or related field required.</li>\n <li>Previous management experience preferred.</li>\n <li>Must be proficient in Windows and company approved spreadsheets and word processing.</li>\n <li>Flexible and long hours sometimes required.</li>\n <li>Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li>\n <li>Maintain a warm and friendly demeanor at all times.</li>\n <li>Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.</li>\n <li>Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.</li>\n <li>Must be able to multitask and prioritize departmental functions to meet deadlines.</li>\n <li>Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.</li>\n <li>Attend all hotel required meetings and trainings.</li>\n <li>Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.</li>\n <li>Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.</li>\n <li>Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.</li>\n <li>Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.</li>\n <li>Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.</li>\n <li>Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.</li>\n <li>Must be able to cross-train in other hotel related areas.</li>\n <li>Must be able to maintain confidentiality of information.</li>\n <li>Must be able to show initiative, including anticipating guest or operational needs.</li>\n</ul>\n<p> </p>\n<p> </p>",
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