Client Advocate

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    "description": "<p>Are you passionate about client care and thrive in fast-paced, high-touch environments where communication and compassion make all the difference? Join Upstate Veterinary Specialties, a leading emergency and specialty veterinary hospital in New York&rsquo;s Capital District, as a Client Advocate and play a key role in supporting both pet owners and clinical teams during critical moments of care.</p>\n\n<p>We&rsquo;re seeking a friendly, organized, and highly communicative Client Advocate to serve as the voice and support system for pet owners throughout their hospital experience.</p>\n\n<h2><strong>What You&rsquo;ll Do</strong></h2>\n\n<ul>\n\t<li>Serve as the primary point of contact for pet owners throughout their visit, providing updates and support every 30&ndash;60 minutes</li>\n\t<li>Round regularly with triage staff to understand patient status and workflow needs</li>\n\t<li>Review hospital dashboards to track patient and client locations</li>\n\t<li>Communicate updates on wait times, patient status, and care progress clearly and compassionately</li>\n\t<li>Coordinate with ER liaisons, ICU staff, technicians, and veterinarians to relay accurate information to pet owners</li>\n\t<li>Ensure pet comfort and wellbeing (water, bedding, relocation within the hospital, etc.)</li>\n\t<li>Support client comfort by addressing concerns, answering questions, and escalating clinical updates appropriately</li>\n\t<li>Comfortably and compassionately engage with clients regarding all aspects of care, including difficult conversations such as end-of-life care and euthanasia discussions</li>\n\t<li>Demonstrate an empathetic approach when supporting pet owners during emotionally challenging situations</li>\n\t<li>Document client interactions and updates accurately in the medical record system (Instinct)</li>\n\t<li>Assist in moving clients through the hospital as needed based on care flow</li>\n\t<li>Cross-train with Client Relations Specialist responsibilities to support high-volume periods</li>\n\t<li>Contribute to workflow improvements and support team initiatives as needed</li>\n</ul>\n\n<h2><strong>What We&rsquo;re Looking For</strong></h2>\n\n<ul>\n\t<li>1+ years of experience in a client-facing hospitality, service, or support role required</li>\n\t<li>Host, server, or veterinary assistant experience is helpful</li>\n\t<li>High school diploma or equivalent required</li>\n\t<li>Strong communication skills with the ability to build trust and rapport quickly</li>\n\t<li>Highly organized with strong multitasking and attention to detail</li>\n\t<li>Empathetic and compassionate approach to client interactions, especially in emotionally sensitive situations</li>\n\t<li>Comfortable having conversations with clients regarding euthanasia and end-of-life care decisions</li>\n\t<li>Comfortable working in a fast-paced veterinary hospital environment</li>\n\t<li>Professional, energetic, and compassionate approach to client interactions</li>\n\t<li>Ability to walk throughout the hospital and remain actively engaged during shifts</li>\n\t<li>Comfortable working around animals, including exposure to medical environments and related conditions</li>\n\t<li>Alignment with core values of dedication, compassion, and knowledge</li>\n</ul>\n\n<h2><strong>Schedule</strong></h2>\n\n<ul>\n\t<li>Sunday&ndash;Wednesday:12 pm - 10:30pm</li>\n</ul>\n\n<p><em><strong>OR</strong></em></p>\n\n<ul>\n\t<li>Thursday&ndash;Saturday: 10am - 10:30pm</li>\n</ul>\n\n<h2><strong>Compensation</strong></h2>\n\n<ul>\n\t<li>$21&ndash;$28/hour, commensurate with experience</li>\n\t<li>Plus applicable shift differentials</li>\n</ul>\n\n<h2><strong>Why Join Us?</strong></h2>\n\n<p>This role offers the opportunity to be directly involved in supporting pet owners during some of their most stressful and important moments. You&rsquo;ll work closely with clinical teams in a collaborative, mission-driven environment where communication and compassion are essential to patient care. We believe in supporting our team both professionally and personally. Our benefits include:</p>\n\n<ul>\n\t<li>Fully paid medical, dental, and long-term disability insurance</li>\n\t<li>Retirement plan with employer matching</li>\n\t<li>Generous paid time off</li>\n\t<li>Pet insurance stipend</li>\n\t<li>Uniform allowance</li>\n\t<li>Employee appreciation events and recognition programs</li>\n</ul>\n\n<p>If you&rsquo;re ready to combine strong client service skills with meaningful impact in a veterinary hospital setting, we&rsquo;d love to hear from you.</p>\n\n<p><em><strong>Apply today to join the Upstate Veterinary Specialties Client Relations team.</strong></em></p>\n",
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