Financial Systems Manager

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    "datePosted": "2026-04-22T04:00:00.000Z",
    "description": "<h2>Compensation Type</h2>Yearly\n<h2>Highgate Hotels</h2>\n<p>Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.</p>\n<p> </p>\n<p>With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.</p>\n<p> </p>\n<p>With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com</p>\n<h2>Location</h2>\n<p> </p>\n<p></p>\n<p>Highgate Corporate Offices Irving, TX</p>\n<h2>Overview</h2>\n<p>Reporting to the VP, Financial Systems Optimization & Training, the Systems Manager, Financial Systems is accountable for the reliable day-to-day operation, support model, and continuous improvement of the company’s financial systems ecosystem (including Oracle Fusion ERP and related SOC1 in-scope applications). This role leads the intake, prioritization, and delivery of enhancements; oversees training and user enablement; and partners with Finance, Operations, and IT to ensure systems are secure, controlled, and aligned to business outcomes. The Systems Manager sets and manages governance routines, performance metrics, and vendor/support partner expectations to maintain data integrity, audit readiness, and a strong user experience.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Own day-to-day operations and administration of the financial systems portfolio, including Oracle Fusion ERP, Blackline, BirchStreet, Apex Supplier Portal, Dayforce GL, and other SOC1 in-scope applications; ensure stability, performance, and data integrity.</li>\n <li>Establish and run an intake and prioritization process for defects, enhancements, and new capabilities; translate business needs into requirements and an executable delivery plan.</li>\n <li>Lead continuous improvement initiatives and small-to-mid-sized implementations, coordinating with IT and business stakeholders to deliver on scope, timeline, and quality expectations.</li>\n <li>Serve as a functional systems leader and subject matter expert for finance processes and system configuration; provide guidance on best practices, standardization, and adoption.</li>\n <li>Develop and maintain a training and enablement program (materials, job aids, and sessions) for both existing users and new deployments; measure adoption and effectiveness.</li>\n <li>Own SOC1 application control activities for in-scope systems, including quarterly user access reviews and timely remediation; partner with Audit/Compliance and IT Security as needed.</li>\n <li>Define and monitor key performance indicators (e.g., ticket volumes, SLA attainment, root cause trends, release quality, close-process impacts); report insights, risks, and recommendations to leadership.</li>\n <li>Lead issue triage and escalation management, ensuring timely resolution and clear communication to stakeholders, including on-property teams.</li>\n <li>Manage relationships with software vendors and support partners (as applicable), including service expectations, performance reviews, and escalation paths.</li>\n <li>Support change management for system rollouts and process updates, including communications, training coordination, and readiness activities.</li>\n <li>Ensure compliance with internal controls, company policies, and relevant external regulations across all financial systems; maintain documentation to support audit readiness.</li>\n <li>Establish, document, and maintain standard operating procedures, system governance routines (release/change control, access management), and support runbooks.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>Bachelor’s degree in finance, accounting, business, information systems, or a related field (advanced degree a plus).</li>\n <li>5+ years of experience in financial systems administration, optimization, or a related role; hospitality experience preferred.</li>\n <li>Demonstrated experience leading workstreams or managing a small team and/or managed service partners (e.g., assigning work, coaching, quality review, and stakeholder communications).</li>\n <li>Working knowledge of Oracle Fusion ERP, Blackline, BirchStreet, Apex Supplier Portal, Dayforce GL, and other SOC1 in-scope systems is preferred.</li>\n <li>Experience managing system enhancements, upgrades, or implementations using structured intake, prioritization, testing, and release practices.</li>\n <li>Strong understanding of finance processes, internal controls, and data governance; experience supporting SOC1/SOX controls, access reviews, and audit remediation preferred.</li>\n <li>Ability to manage vendor/support relationships (service expectations, escalations, and performance tracking).</li>\n <li>Excellent communication and interpersonal skills with the ability to translate technical concepts for non-technical audiences.</li>\n <li>Proven ability to develop and deliver effective training programs and enablement materials.</li>\n <li>Analytical mindset with a focus on data-driven problem solving and continuous improvement.</li>\n <li>Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.</li>\n</ul>\n<p>Additional Details:</p>\n<ul>\n <li>Location: Irving, TX</li>\n</ul>",
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