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Patient Services Advocate

05f4cb80 7271 43f3 B774 34a057858613 19000101 000001 · Garner, NC, US, Garner, NC · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company05f4cb80 7271 43f3 B774 34a057858613 19000101 000001
TitlePatient Services Advocate
Normalized title-
Department / team-
LocationGarner, NC, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-21 / 2026-05-31
Changed / last seen2026-06-05 / 2026-06-05

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PageWhat it containsOpen
Company jobsActive postings from 05f4cb80 7271 43f3 B774 34a057858613 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Garner.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company05f4cb80 7271 43f3 B774 34a057858613 19000101 000001
Sourcec510ff8e-fb04-47c1-b34e-cd8d10a2a8ff
ATS providerADP Workforce Now Recruiting

Description

Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at FastMed. For the past 20 years FastMed has served as the front door of healthcare for our communities while continuing to expand our national footprint. Our mission is to provide patients with the best end-to-end healthcare experience in terms of quality, accessibility, affordability, and compassion. What sets us apart is our Compassionate Hospitality philosophy, which blends the compassion of healthcare with the best-in-class standards of hospitality. POSITION SUMMARY What you’ll be doing: We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a FastMed clinic, providing exemplary customer service from check-in to check-out. This includes: Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers’ needs and provide resolutions Guiding patient in registration processes, including verification of insurance Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible Assisting with patient feedback collection Accurately recording charges and payments to support patient billing, and preparing the daily deposit & reconciliation log What you’ll bring to the table: A high school diploma or equivalent, excellent organizational & interpersonal communication skills, the ability to remain calm and supportive towards our patients in busy or stressful situations, and preferably two years’ experience in a medical front office or customer service setting. Bonus points if you have medical/insurance billing knowledge. Why you’ll love working with us: FastMed believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team you’ll have access to several benefits, including but not limited to: Competitive pay with quarterly incentive plan Generous paid vacation & sick time that starts accruing on your first day with us Medical, dental, vision, and other wellness benefits 401(k) with company match By joining our team you will also have the opportunity to be a key contributor to our culture. This is the environment we create to engage with our patients and each other, and it is key to our mutual success. Our culture is best exemplified by our STAT values: Service: Our ultimate calling is to provide superior service to our patients, and to support our patient-facing team members in their quest to do this. Teamwork: We work collaboratively to achieve our common goals, as achieving them is dependent upon a sustained collective effort. Accountability: We perform the jobs that are assigned to us to the best of our abilities and in a manner that is consistent with the highest level of personal integrity. Transparency: We acknowledge our shortcomings immediately so that we can find new solutions that continuously improve the quality of the service we provide. A few requirements : Minimum two years’ experience in customer service and medical front office setting is preferred APPLY TODAY and join us as we seek to accomplish our mission and live our values in every patient interaction!

Full job record

Job ID3737a78510b8236bccc8cf0c573bda04d1e01d13
Org ID99341aae-e996-4c19-a0d9-7251d7380492
Source IDc510ff8e-fb04-47c1-b34e-cd8d10a2a8ff
Board IDc510ff8e-fb04-47c1-b34e-cd8d10a2a8ff
Provideradp_workforcenow
Provider Job Key586796
TitlePatient Services Advocate
Normalized Title—
Statusactive
Activeyes
Location TextGarner, NC, US, Garner, NC
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionNC
CityGarner
Salary Raw—
Salary Min—
Salary Max—
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Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=05f4cb80-7271-43f3-b774-34a057858613&ccId=19000101_000001&lang=en_US&type=JS&jobId=586796&jwId=9201228413852_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=05f4cb80-7271-43f3-b774-34a057858613&ccId=19000101_000001&lang=en_US&type=JS&jobId=586796&jwId=9201228413852_1
First Seen At2026-05-31 18:53:48Z
Last Seen At2026-06-05 02:19:54Z
Last Checked At2026-06-05 02:19:54Z
Last Changed At2026-06-05 02:19:54Z
Inactive At—
Source Posted At2026-05-21 14:38:00Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=05f4cb80-7271-43f3-b774-34a057858613|19000101_000001/date=2026-06-05/2026-06-05T02-19-52-821Z-7da78ca4d6809621730d2f059fe3d6b2dc813291e187139845a7a85d3b1280ef.json
Event Fields
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    "requisitionDescription": "<div><div><p><br></p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"box-sizing: border-box; font-size: 12pt;\">Are you looking to join a mission-driven, values-oriented healthcare organization that is setting a new standard for patient centricity in the Urgent Care space? Then come join us at FastMed.</span></strong></p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; font-size: 12pt;\">For the past 20 years FastMed has served as the front door of healthcare for our communities while continuing to expand our national footprint. Our mission is to provide patients with the best end-to-end healthcare experience in terms of quality, accessibility, affordability, and compassion. What sets us apart is our Compassionate Hospitality philosophy, which blends the compassion of healthcare with the best-in-class standards of hospitality.</span></p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: border-box; font-weight: bold;\"><u style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-size: 12pt;\">POSITION SUMMARY</span></u></strong></p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"box-sizing: border-box; font-size: 12pt;\">What you&rsquo;ll be doing:&nbsp;</span></strong><span style=\"box-sizing: border-box; font-size: 12pt;\">We are hiring a Patient Services Advocate to help us in creating the ultimate patient experience upon entrance to a FastMed clinic, providing exemplary customer service from check-in to check-out. This includes:</span></p><ul style='box-sizing: border-box; margin-top: 0px; margin-bottom: 11.5px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-size: 12pt;\">Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers&rsquo; needs and provide resolutions</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-size: 12pt;\">Guiding patient in registration processes, including verification of insurance</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-size: 12pt;\">Utilizing patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-size: 12pt;\">Assisting with patient feedback collection</span></li><li style=\"box-sizing: border-box;\"><span style=\"box-sizing: border-box; font-size: 12pt;\">Accurately recording charges and payments to support patient billing, and preparing the daily deposit &amp; reconciliation log</span></li></ul><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"box-sizing: border-box; font-size: 12pt;\">What you&rsquo;ll bring to the table:&nbsp;</span></strong><span style=\"box-sizing: border-box; font-size: 12pt;\">A high school diploma or equivalent, excellent organizational &amp; interpersonal communication skills, the ability to remain calm and supportive towards our patients in busy or stressful situations, and preferably two years&rsquo; experience in a medical front office or customer service setting. Bonus points if you have medical/insurance billing knowledge.</span></p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"box-sizing: border-box; font-size: 12pt;\">Why you&rsquo;ll love working with us:&nbsp;</span></strong><span style=\"box-sizing: border-box; font-size: 12pt;\">FastMed believes in taking care of our team members as effectively as our team members take care of our patients. As a part of our team you&rsquo;ll have access to several benefits, including but not limited to:</span></p><ul style='box-sizing: border-box; margin-top: 0px; margin-bottom: 11.5px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: border-box;\"><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"box-sizing: border-box; font-size: 12pt;\">Competitive pay with quarterly incentive plan</span></strong></li><li style=\"box-sizing: border-box;\"><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"box-sizing: border-box; font-size: 12pt;\">Generous paid vacation &amp; sick time that starts accruing on your first day with us</span></strong></li><li style=\"box-sizing: border-box;\"><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"box-sizing: border-box; font-size: 12pt;\">Medical, dental, vision, and other wellness benefits</span></strong></li><li style=\"box-sizing: border-box;\"><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"box-sizing: border-box; font-size: 12pt;\">401(k) with company match</span></strong></li></ul><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"box-sizing: border-box; font-size: 12pt;\">By joining our team you will also have the opportunity to be a key contributor to our culture. This is the environment we create to engage with our patients and each other, and it is key to our mutual success. Our culture is best exemplified by our&nbsp;<strong style=\"box-sizing: border-box; font-weight: bold;\">STAT</strong> values:</span></p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: border-box; font-weight: bold;\">Service:&nbsp;</strong>Our ultimate calling is to provide superior service to our patients, and to support our patient-facing team members in their quest to do this.</p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: border-box; font-weight: bold;\">Teamwork:&nbsp;</strong>We work collaboratively to achieve our common goals, as achieving them is dependent upon a sustained collective effort.</p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: border-box; font-weight: bold;\">Accountability:&nbsp;</strong>We perform the jobs that are assigned to us to the best of our abilities and in a manner that is consistent with the highest level of personal integrity.</p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: border-box; font-weight: bold;\">Transparency:&nbsp;</strong>We acknowledge our shortcomings immediately so that we can find new solutions that continuously improve the quality of the service we provide.</p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: border-box; font-weight: bold;\">A few requirements</strong>:</p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Minimum two years&rsquo; experience in customer service and medical front office setting is preferred</p><p style='box-sizing: border-box; margin: 0px 0px 1em; line-height: 16px; color: rgb(32, 33, 36); font-family: \"Open Sans\", \"Helvetica Neue\", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"box-sizing: border-box; font-size: 12pt;\">APPLY TODAY and join us as we seek to accomplish our mission and live our</span></strong><strong style=\"box-sizing: border-box; font-weight: bold;\"><span style=\"box-sizing: border-box; font-size: 10pt;\">&nbsp;values in every patient interaction!</span></strong></p><p><br></p></div></div>\n",
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