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Customer Service Representative

0fff2930 36ad 4f66 89ac F6ad491cbd63 9200448682088 2 · Portland, · On Site · Active · $19 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company0fff2930 36ad 4f66 89ac F6ad491cbd63 9200448682088 2
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationPortland, OR, United States
Work modelOn Site
Employment typeFull Time
Salary$19 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-27 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 0fff2930 36ad 4f66 89ac F6ad491cbd63 9200448682088 2.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Portland.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company0fff2930 36ad 4f66 89ac F6ad491cbd63 9200448682088 2
Source0ac38182-a1b3-4a6f-bcc2-4be6bf6972a8
ATS providerADP Workforce Now Recruiting

Description

Title: Customer Service Representative (CSR) Location: Portland, OR (in office) General Summary: As a Customer Service Representative (CSR) at Smith Optics, you’ll be the vital link connecting our brand with our valued customers. Your mission? Delivering prompt and precise responses to customer inquiries via email and chat. You’ll be the champion of the exceptional Smith Optics experience, ensuring every interaction reflects the quality and care our customers deserve. Essential Job Functions: Engage swiftly and courteously : Address customer inquiries through chats and emails with professionalism and warmth. Resolve with excellence: Investigate and resolve customer questions efficiently, always maintaining our high standard of care. Problem-solve with finesse : Utilize effective problem-solving skills to deliver the right solutions while ensuring a positive customer experience. Master our products : Become a SMITH Optics product expert, deeply understanding the performance and technical features of SMITH Optics product lines. Learn and strive to gain new knowledge about our products & industry. Decide and guide : Make informed decisions and confidently walk customers through solutions, fostering positive and lasting relationships. Be an active listener who can show empathy and patience in a non-scripted environment. Achieve excellence : Meet department goals and KPIs related to customer service, continually striving for improvement. Collaborate and prioritize : Be a team player, assisting fellow Customer Service Representatives as needed, always putting the customer's needs first. Adapt and assist : Take on additional duties as required, showcasing flexibility and commitment to our mission. Knowledge, Skills & Abilities: Your knack for clear communication, organization, and efficient time management is vital. You effortlessly build rapport with customers and colleagues alike. Ability to handle multiple tasks simultaneously and prioritize them effectively. You're self-motivated, reliable, and thrive in an independent work environment. Experience with Microsoft Suite is essential. Familiarity with and customer experience ticketing solutions & live chat platforms is highly recommended. Education & Experience: 1-2 years Customer service experience required. Call center experience required (chat and email) English speaking, writing, reading required Multilingual desired but not required (French, Spanish) Location: Portland, OR (in office)

Full job record

Job ID3733c3ff220efe36c85cc325d71bfc3e1764e9bd
Org ID930be9e9-f0c5-4f06-9d80-810986139e0b
Source ID0ac38182-a1b3-4a6f-bcc2-4be6bf6972a8
Board ID0ac38182-a1b3-4a6f-bcc2-4be6bf6972a8
Provideradp_workforcenow
Provider Job Key565388
TitleCustomer Service Representative
Normalized Title—
Statusactive
Activeyes
Location TextPortland,
Department—
Team—
Employment Typefull_time
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionOR
CityPortland
Salary RawUp to 19 (USD) Hourly
Salary Min0
Salary Max19
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0fff2930-36ad-4f66-89ac-f6ad491cbd63&ccId=9200448682088_2&lang=en_US&type=JS&jobId=565388&jwId=9202685301865_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0fff2930-36ad-4f66-89ac-f6ad491cbd63&ccId=9200448682088_2&lang=en_US&type=JS&jobId=565388&jwId=9202685301865_1
First Seen At2026-05-31 18:14:09Z
Last Seen At2026-06-06 12:47:05Z
Last Checked At2026-06-06 12:47:05Z
Last Changed At2026-06-06 12:47:05Z
Inactive At—
Source Posted At2026-04-27 22:38:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=0fff2930-36ad-4f66-89ac-f6ad491cbd63|9200448682088_2/date=2026-06-06/2026-06-06T12-47-05-278Z-206f7e78a04822327c458b981422d23477b3fe762eaf9420a994c1b6e4d9b04e.json
Event Fields
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Parsed Structured
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}
Extensions
{}
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.6.13/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\"><strong><span style='font-size:15px;font-family:\"Aptos\",sans-serif;'>Title: </span></strong><span style='font-size:15px;font-family:\"Aptos\",sans-serif;'>Customer Service Representative (CSR)&nbsp;</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Aptos\",sans-serif;'>Location:</span></strong><span style='font-size:15px;font-family:\"Aptos\",sans-serif;'>&nbsp;Portland, OR (in office)</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u><span style='font-size:15px;font-family:\"Aptos\",sans-serif;'>General Summary:</span></u></strong><strong>&nbsp;</strong><span style='font-size:15px;font-family:\"Aptos\",sans-serif;'>&nbsp;As a Customer Service Representative (CSR) at Smith Optics, you&rsquo;ll be the vital link connecting our brand with our valued customers. Your mission? Delivering prompt and precise responses to customer inquiries via email and chat. You&rsquo;ll be the champion of the exceptional Smith Optics experience, ensuring every interaction reflects the quality and care our customers deserve.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u><span style='font-size:15px;font-family:\"Aptos\",sans-serif;'>Essential Job Functions:</span></u></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><strong><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>Engage swiftly and courteously</span></strong><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>: Address customer inquiries through chats and emails with professionalism and warmth.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><strong><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>Resolve with excellence:</span></strong><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>&nbsp;Investigate and resolve customer questions efficiently, always maintaining our high standard of care.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><strong><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>Problem-solve with finesse</span></strong><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>: Utilize effective problem-solving skills to deliver the right solutions while ensuring a positive customer experience.&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><strong><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>Master our products</span></strong><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>: Become a SMITH Optics product expert, deeply understanding the performance and technical features of SMITH Optics product lines. Learn and strive to gain new knowledge about our products &amp; industry.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><strong><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>Decide and guide</span></strong><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>: Make informed decisions and confidently walk customers through solutions, fostering positive and lasting relationships. Be an active listener who can show empathy and patience in a non-scripted environment.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><strong><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>Achieve excellence</span></strong><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>: Meet department goals and KPIs related to customer service, continually striving for improvement.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><strong><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>Collaborate and prioritize</span></strong><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>: Be a team player, assisting fellow Customer Service Representatives as needed, always putting the customer&#39;s needs first.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><strong><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>Adapt and assist</span></strong><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>: Take on additional duties as required, showcasing flexibility and commitment to our mission.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u><span style='font-size:15px;font-family:\"Aptos\",sans-serif;'>Knowledge, Skills &amp; Abilities:</span></u></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>Your knack for clear communication, organization, and efficient time management is vital.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>You effortlessly build rapport with customers and colleagues alike.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>Ability to handle multiple tasks simultaneously and prioritize them effectively.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>You&#39;re self-motivated, reliable, and thrive in an independent work environment.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>Experience with Microsoft Suite is essential.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>Familiarity with and customer experience ticketing solutions &amp; live chat platforms is highly recommended.</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>&nbsp;</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><u><span style='font-size:15px;font-family:\"Aptos\",sans-serif;'>Education &amp; Experience:</span></u></strong></p><div style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>1-2 years Customer service experience required.</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>Call center experience required (chat and email)&nbsp;</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>English speaking, writing, reading required</span></li><li style=\"margin:0in;font-size:16px;font-family: initial;\"><span style='font-family:\"Aptos\",sans-serif;font-size:15px;'>Multilingual desired but not required (French, Spanish)</span></li></ul></div><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong><span style='font-size:15px;font-family:\"Aptos\",sans-serif;'>Location:</span></strong><span style='font-size:15px;font-family:\"Aptos\",sans-serif;'>&nbsp;Portland, OR (in office)</span></p></div></div></div></div></div></div></div>\n",
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