Customer Service Representative

{
  "content_hash": "6129f9d72bf855ce9fbbd6d59148c675d525ba98b292a3317c5075c876c0a40c",
  "source_hash": "341605c5e7dc3e11a454de0d7d886a2d7d6533def4d6a57df217d69bfecc7021",
  "last_changed_at": "2026-06-05T02:36:32.805Z",
  "active_status": "deleted"
}

{
  "language": "en",
  "location": {
    "raw": "Huntersville, NC, US, Huntersville, NC",
    "city": "Huntersville",
    "region": "NC",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-03T08:45:18.941Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Huntersville, NC, US, Huntersville, NC",
      "city": "Huntersville",
      "region": "NC",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "detail": {
    "links": [],
    "itemID": "9201241495557_1",
    "postDate": "2026-04-29T09:41:00.000-04:00",
    "workLevelCode": {
      "shortName": "Regular Full-Time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-04-29T09:41Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-03T04:45Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "553170"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Service Representative",
    "clientRequisitionID": "1149",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Huntersville",
          "postalCode": "28078",
          "countrySubdivisionLevel1": {
            "codeValue": "NC"
          }
        },
        "nameCode": {
          "shortName": " Huntersville, NC, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "requisitionDescription": "<div><div><div><div><div><div><div><div><p><strong>About Company:</strong></p><h1 style='box-sizing: border-box; font-size: 2.33333rem; margin: 0px 0px 1rem; padding: 0px; font-family: \"Myriad W08 Light\", Arial, sans-serif, Arial, sans-serif; font-style: normal; font-weight: normal; color: rgb(35, 65, 90); text-rendering: optimizelegibility; line-height: 1; text-transform: uppercase; outline: none; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\"><strong style='box-sizing: border-box; font-weight: 400; line-height: inherit; font-family: \"Myriad W08 Semibold\", Arial, sans-serif; outline: none;'>About us</strong></h1><p style='box-sizing: border-box; margin: 0px 0px 1rem; padding: 0px; font-size: 18px; line-height: 1.33; text-rendering: optimizelegibility; outline: none; color: rgb(35, 65, 90); font-family: \"Myriad W08 Regular\", Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Since 1919, we at Forbo Movement Systems have been the specialists for high-quality conveyor and processing belts, versatile plastic modular belts, homogeneous conveyor belts, efficient power transmission belts and precise timing and flat belts. Our innovative solutions for production, material flow and logistics contribute significantly to the competitiveness of our customers. In addition to our focus on quality and innovation, we consistently focus on sustainability. Through continuous improvements, we also support the sustainability efforts of our customers.</p><h2 style='box-sizing: inherit; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-weight: 700; color: rgb(45, 45, 45); margin: 0px; font-size: 1.25rem; line-height: 1.5; margin-block: 0px 0.5rem; margin-inline: 0px; padding-top: 0px; padding-bottom: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' id=\"isPasted\">Job description</h2><p><br></p><div style=\"box-sizing: border-box; margin-block: 0px; margin-inline: 0px; min-inline-size: 0px;\"><div style=\"box-sizing: inherit;\"><div style=\"box-sizing: inherit;\"><div style=\"box-sizing: inherit;\"><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\">Seeking a highly motivated, outgoing and enthusiastic Inside Sales Support/ Customer Service Representative committed to exceed the expectations of both external and internal customers by being highly responsive, proactive, and a problem solver. This position develops close working relationships with customers by building trust, adding value though efficiency, accuracy and becoming an asset for their growth and profitability. This position takes incoming phone calls, is responsible for quoting, processing customer orders, return request, technical support and resolution of conflicts or customer dissatisfaction with service and products.</p><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 700;\">Key Responsibilities and Expectations:</b></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Receiving customer orders and accurately processing them in our ERP System (SAP)</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Rigorously follow the system of checks and balances to uncover and correct order entry errors before they negatively impact our business or that of our clients</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Respond to customer inquiries for order status, order adjustments, samples, lead times, etc.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Be the primary back up for sales representatives</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Collaborate with and support teammates within the sales support center, outside sales, production, planning, accounting, logistics, I.T., etc. to meet customer needs while optimizing company assets and capabilities</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Discover and present opportunities to continuously improve our company and for us to become a more valued partner to our clients</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Technical capacity with basic math skills</li></ul><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><b style=\"box-sizing: inherit; font-weight: 700;\">Qualifications:</b></p><ul style=\"box-sizing: inherit; margin-bottom: 0.625rem !important;\"><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">+2 years of customer service experience in a manufacturing environment</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">SAP experience required</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Strong written and oral communication skills</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Excellent interpersonal and organizational skills.</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Math skills with the knowledge of metrics</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Ability to set priorities, work with minimum supervision, and handle numerous activities simultaneously, across a broad number of divisions</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Ability to work in a fast-paced, high pressure technical environment</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Embraces problems and challenges as opportunities to impress clients and differentiate themselves and our company from the competition</li><li style=\"box-sizing: inherit; font-size: 0.875rem; list-style: inside disc !important;\">Proficient in MS Office Applications: Outlook, Excel, Word, PowerPoint</li></ul></div></div><div style=\"box-sizing: inherit;\"><p style=\"box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px; margin-block-end: 0.75rem;\"><br></p></div><div style=\"box-sizing: inherit;\">Hybrid Schedule</div></div></div></div></div></div></div></div></div></div></div>\n",
    "sponsoredVisaTypeCodes": []
  },
  "list_job": {
    "links": [],
    "itemID": "9201241495557_1",
    "postDate": "2026-04-29T09:41:00.000-04:00",
    "workLevelCode": {
      "shortName": "Regular Full-Time"
    },
    "customFieldGroup": {
      "dateFields": [
        {
          "nameCode": {
            "codeValue": "PostingDate"
          },
          "dateValue": "2026-04-29T09:41Z"
        },
        {
          "nameCode": {
            "codeValue": "CurrentServerDateTime"
          },
          "dateValue": "2026-06-03T04:45Z"
        }
      ],
      "numberFields": [
        {
          "numberValue": 0,
          "categoryCode": {
            "codeValue": "ApplicantCount"
          }
        },
        {
          "categoryCode": {
            "codeValue": "AwardAmount"
          }
        }
      ],
      "stringFields": [
        {
          "nameCode": {
            "codeValue": "ExternalJobID"
          },
          "stringValue": "553170"
        },
        {
          "nameCode": {
            "codeValue": "CareerCenterRefId"
          }
        },
        {
          "nameCode": {
            "codeValue": "GuidelineOid"
          }
        },
        {
          "nameCode": {
            "codeValue": "CurrencySymbolOrCode"
          }
        },
        {
          "nameCode": {
            "codeValue": "HomeDepartment"
          },
          "stringValue": ""
        },
        {
          "nameCode": {
            "codeValue": "JobClass"
          }
        }
      ],
      "indicatorFields": [
        {
          "nameCode": {
            "codeValue": "PriortyStatusFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "InternalPostingFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
          },
          "indicatorValue": true
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForExtPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsSassDlReqForIntPostFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsMonetaryFlag"
          },
          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Service Representative",
    "clientRequisitionID": "1149",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Huntersville",
          "postalCode": "28078",
          "countrySubdivisionLevel1": {
            "codeValue": "NC"
          }
        },
        "nameCode": {
          "shortName": " Huntersville, NC, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/553170?cid=fa06804e-bcf6-4096-9578-d3919f5660f2&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 10750
  },
  "detail_errors": []
}