ECommerce Shipping Supervisor

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    "requisitionDescription": "<div><div><div><p><br></p><div style=\"font-family:'Segoe UI';font-size:14px;font-style:normal;font-weight:400;line-height:20px;\" data-pasted=\"true\"><h1 style=\"text-align: center;\">ECommerce Shipping Supervisor</h1><p style=\"text-align: center; line-height: 1;\"><strong><span style=\"font-size: 18px;\">Full‑Time   |    </span></strong><strong><span style=\"font-size: 18px;\">Hiring Range: $49,147-61,412</span></strong></p><h2>Position Summary</h2><p>We are seeking a <strong>Shipping</strong><strong>&nbsp;Supervisor</strong> to lead and optimize daily shipping and order fulfillment operations. This role oversees a team responsible for accurately picking, packing, and preparing merchandise for shipment while maintaining high standards for <strong>accuracy, speed, and package integrity</strong>.</p><p>The Supervisor plays a hands‑on leadership role, ensuring daily production goals are met or exceeded while fostering a positive, accountable, and safety‑focused work environment.</p><hr><h2>Key Responsibilities</h2><h3>Team Leadership &amp; Performance</h3><ul><li>Lead, coach, train, and develop fulfillment associates, ensuring adherence to departmental procedures and continuous skill building</li><li>Foster a collaborative, respectful, and performance‑driven team culture</li><li>Conduct probationary and annual performance evaluations to support accountability and growth</li><li>Support recruiting and hiring initiatives in partnership with the Senior Manager and Director of eCommerce</li></ul><h3>Fulfillment &amp; Shipping Operations</h3><ul><li>Oversee daily shipping and fulfillment activities to ensure accurate picking, packing, and order preparation</li><li>Ensure proper creation and verification of invoices, shipping labels, and related documentation</li><li>Maintain inventory control of all shipping supplies and materials to support uninterrupted operations</li><li>Respond promptly and professionally to customer service inquiries related to fulfillment issues</li></ul><h3>Operational Oversight &amp; Compliance</h3><ul><li>Manage opening and closing procedures in the absence of team leaders to ensure continuity of operations</li><li>Operate company vehicles as needed to support merchandise pickup and ensure proper scheduling and completion of vehicle maintenance</li><li>Maintain a clean, organized, and safety‑conscious work environment</li><li>Support additional operational initiatives and special projects as assigned</li></ul><hr><h2>What Success Looks Like</h2><ul><li>Consistently meeting or exceeding daily production and accuracy targets</li><li>Building a reliable, engaged, and high‑performing fulfillment team</li><li>Delivering an efficient, accurate shipping process that supports customer satisfaction and organizational goals</li></ul><hr><h2>Education &amp; Experience</h2><ul><li>High school diploma or equivalent <strong>required</strong></li><li>Minimum of <strong>one year of supervisory or management experience</strong> required</li></ul><hr><h2>Scope of Supervision</h2><ul><li>Directly supervises a team of <strong>4 or more employees</strong></li></ul><hr><h2>Certificates, Licenses &amp; Registrations</h2><ul><li><strong>Valid driver&rsquo;s license required</strong></li></ul><hr><h2>Knowledge, Skills &amp; Abilities</h2><ul><li>Ability to read, understand, and follow written instructions and correspondence</li><li>Ability to prepare basic written communication</li><li>Strong math skills, including calculations involving ratios, percentages, and basic data interpretation</li><li>Basic computer proficiency, including spreadsheets and word processing</li><li>Strong attention to detail and ability to manage multiple tasks in a fast‑paced environment</li></ul><hr><h2>Physical Requirements</h2><p><strong>Heavy Physical Demand</strong></p><ul><li>Lift up to 100 pounds and frequently lift or carry items up to 50 pounds</li><li>Regular standing, walking, bending, climbing, reaching, pushing, and pulling</li><li>Frequent use of hands and fingers to handle materials and operate equipment</li></ul><p>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p><hr><h2>Travel Requirements</h2><ul><li><strong>No routine travel required</strong></li></ul><hr><h2>Work Environment</h2><p><strong>Moderate</strong></p><ul><li>Exposure to moving mechanical parts, varying warehouse conditions, and outdoor weather as needed</li><li>Moderate noise level typical of shipping and fulfillment operations</li></ul><hr><h2>Reporting Relationship</h2><ul><li>Reports to <strong>Manager on Duty</strong></li></ul><hr><h3>Why Work With Us?</h3><p>We offer an opportunity to lead a critical operation within a mission‑driven organization, with competitive compensation, growth potential, and a collaborative workplace culture.</p><p>👉 Learn more about our benefits and careers:<br><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://goodwillches.org/about-us/goodwill-careers/\">https://goodwillches.org/about-us/goodwill-careers/</a>&nbsp;</p><hr><p><strong>EOE &ndash; Including Disability/Veterans</strong></p></div><p><br></p></div></div></div>\n",
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