Short-term Rental Guest Specialist (CHST11112025))

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    "city": "Manila",
    "region": "Metro Manila",
    "country": "Philippines",
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  "list_job": {
    "id": "170",
    "isRemote": null,
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      "state": null
    },
    "atsLocation": {
      "city": "Manila",
      "state": null,
      "country": "Philippines",
      "province": "Metro Manila"
    },
    "departmentId": "18575",
    "locationType": "1",
    "jobOpeningName": "Short-term Rental Guest Specialist (CHST11112025))",
    "departmentLabel": "Buddle - Ops Team",
    "employmentStatusLabel": "Full-Time"
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    "datePosted": "2025-11-14",
    "atsLocation": {
      "city": "Manila",
      "state": "Metro Manila",
      "country": "Philippines",
      "countryId": "169"
    },
    "description": "<p><span style=\"color: rgb(148, 118, 255); font-size: 14pt; font-weight: bold\">About Us </span></p>\n<p><span style=\"font-size: 12pt\">Buddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle, we prioritise trust, value, and sustainability in every staffing solution we provide.</span></p>\n<p><span style=\"color: rgb(148, 118, 255); font-size: 14pt; font-weight: bold\"><br></span><span style=\"color: rgb(148, 118, 255); font-size: 14pt; font-weight: bold\">About the Role</span></p>\n<p><span style=\"font-size: 12pt\">As a Guest Communications &amp; Reservations Specialist</span><span style=\"font-size: 12pt\">, you will play a vital role in supporting a leading Melbourne-based short-stay accommodation business with over 100 apartments under management. This role focuses on ensuring exceptional guest experiences through efficient communication, reservation management, and operational coordination.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\">We’re looking for proactive, detail-oriented individuals who take ownership of their work and can maintain performance consistency despite challenges and can uphold high standards of service and accountability. Reliability, professionalism, and strong judgment are key to succeeding in this role.</span></p>\n<p><span style=\"color: rgb(148, 118, 255); font-size: 14pt; font-weight: bold\"><br></span><span style=\"color: rgb(148, 118, 255); font-size: 14pt; font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"color: rgb(24, 33, 53); font-size: 12pt; font-weight: bold\">Guest Communication</span></p>\n<ul>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Respond promptly and professionally to guest inquiries via email, phone, and booking platforms (Airbnb, Booking.com, etc.).</span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\"><br></span></li>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Use saved replies and automated messaging tools to ensure consistent and accurate communication.</span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\"><br></span></li>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Handle guest requests and issues related to check-ins, check-outs, and reservations, ensuring a smooth guest experience.</span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\"><br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(24, 33, 53); font-size: 12pt; font-weight: bold\">Reservation Management</span></p>\n<ul>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Update and maintain accurate booking information across multiple platforms.</span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\"><br></span></li>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Monitor and process cancellations, modifications, and failed payments.</span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\"><br></span></li>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Ensure timely and accurate communication of reservation details to guests.</span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\"><br></span></li>\n</ul>\n<p><span style=\"color: rgb(24, 33, 53); font-size: 12pt; font-weight: bold\"><br></span><span style=\"color: rgb(24, 33, 53); font-size: 12pt; font-weight: bold\">Operational Coordination</span></p>\n<ul>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Liaise with housekeeping and operations teams to ensure apartments are ready for guest arrivals.</span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\"><br></span></li>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Update internal systems with special requests and guest information.</span><span style=\"color: rgb(24, 33, 53); font-size: 12pt\"><br></span></li>\n<li><span style=\"color: rgb(24, 33, 53); font-size: 12pt\">Assist with other administrative or operational tasks during non-communication shifts.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(148, 118, 255); font-size: 14pt; font-weight: bold\">Other Responsibilities</span><span style=\"color: rgb(67, 101, 255); font-size: 14pt; font-weight: bold\"><br></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\">Make necessary process suggestions and improvements which can help the team.</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 12pt\">Contributes to team effort by accomplishing related results as needed.</span></li>\n<li><span style=\"font-size: 12pt\">Perform other related tasks and duties that may be assigned by the client later on.</span></li>\n</ul>\n<p><span style=\"color: rgb(67, 101, 255); font-size: 14pt; font-weight: bold\"><br></span><span style=\"color: rgb(148, 118, 255); font-size: 14pt; font-weight: bold\">About You</span></p>\n<ul>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Education: </span><span style=\"font-size: 12pt\">Bachelor’s degree or equivalent qualification.</span></li>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Experience:</span><span style=\"font-size: 12pt\"> Background in customer service, preferably in hospitality, short-stay accommodation, or property management.</span><span style=\"font-size: 12pt\"><br></span></li>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Technical Proficiency:</span><span style=\"font-size: 12pt\"> Confident in using tools like Excel, Word, Gmail, OneDrive, and WhatsApp. Experience with </span><span style=\"font-size: 12pt; font-weight: bold\">Guesty</span><span style=\"font-size: 12pt\">, </span><span style=\"font-size: 12pt; font-weight: bold\">Airbnb</span><span style=\"font-size: 12pt\">, or </span><span style=\"font-size: 12pt; font-weight: bold\">Booking.com</span><span style=\"font-size: 12pt\"> platforms is highly regarded.</span><span style=\"font-size: 12pt\"><br></span></li>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Communication:</span><span style=\"font-size: 12pt\"> Excellent written and verbal English communication skills.</span><span style=\"font-size: 12pt\"><br></span></li>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Professionalism:</span><span style=\"font-size: 12pt\"> Reliable, accountable, and able to manage your time and workload independently.</span><span style=\"font-size: 12pt\"><br></span></li>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Problem-Solving:</span><span style=\"font-size: 12pt\"> Able to identify issues quickly, think critically, and propose practical solutions.</span><span style=\"font-size: 12pt\"><br></span></li>\n<li><span style=\"font-size: 12pt; font-weight: bold\">Adaptability:</span><span style=\"font-size: 12pt\"> Comfortable working with new systems, procedures, and team members.</span><span style=\"font-size: 12pt\"><br><br></span></li>\n</ul>\n<p><span style=\"color: rgb(148, 118, 255); font-size: 14pt; font-weight: bold\">Buddle Benefits Included</span></p>\n<p><span style=\"font-size: 12pt\">Health insurance</span></p>\n<p><span style=\"font-size: 12pt\">Internet allowance</span></p>\n<p><span style=\"font-size: 12pt\">KPI incentive program</span></p>\n<p><span style=\"font-size: 12pt\">Fortnightly virtual happy hour </span></p>\n<p><span style=\"font-size: 12pt\">Annual group offsites</span></p>\n<p><br></p>\n<p><br><br><span style=\"color: rgb(148, 118, 255); font-size: 14pt; font-weight: bold\">Finer Details</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Schedule: TBD</span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Start Date:</span><br><span style=\"font-size: 12pt; font-weight: bold\">TBD</span></p>",
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    "jobOpeningName": "Short-term Rental Guest Specialist (CHST11112025))",
    "departmentLabel": "Buddle - Ops Team",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Experienced",
    "jobOpeningShareUrl": "https://buddle.bamboohr.com/careers/170",
    "employmentStatusLabel": "Full-Time"
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