Front Desk Agent - Portofino

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    "requisitionDescription": "<div><div><p><strong>Location:</strong> Portofino Resort</p><p><strong>Department:&nbsp;</strong> Front Desk</p><p><strong>Status: &nbsp;</strong>Seasonal</p><p><strong>Pay Rate:</strong>&nbsp;$17.00</p><p><strong>Hours/Days: &nbsp;</strong>Varied days and hours based on business needs.</p><p><br></p><p><strong>Guest services and/or night audit experience preferred.</strong></p><p><br></p><div id=\"isPasted\"><p><strong>I.&nbsp;</strong><strong>Job Description:</strong></p><p>&nbsp;</p><p>Responsible for providing Superior Service to all guests, owners, and fellow team members. Must have full knowledge of the resort, its programs, and its services to ensure 100% guest satisfaction. You are to exhibit courteous hospitality at all times and must be proactive in all areas. You must have a pleasant attitude and be able to work well under pressure. Schedule flexibility is a must due to the weekly schedule being based on arrivals, departures, and events.</p><p>&nbsp;</p><p><br></p><p><strong>II.</strong><strong>&nbsp;Job Requirements:</strong></p><p>&nbsp;</p><ul><li>Requires long periods of standing as well as walking and bending as needed.</li><li>Great customer service skills, verbal, and written.&nbsp;</li><li>Able to demonstrate problem-solving skills and the ability to project a positive attitude in person and over the telephone.&nbsp;</li><li>Able to work all flexible schedules including weekends, nights, and holidays.</li><li>Must have a valid driver&#39;s license.</li><li>Must have transportation to and from work.</li><li>Must be in uniform with a name tag on before entering the building.</li><li>Uniforms must be neat, clean, and pressed. Must meet grooming standards.&nbsp;</li><li>Requires strong organizational skills.</li><li>Must be able to work independently.</li><li>Meet and exceed guest expectations.</li><li>Perform in a professional, pleasant, and efficient manner at all times.&nbsp;</li><li>Create a memorable experience for all guests and owners of Portofino Island Resort. &nbsp;</li></ul><p>&nbsp;</p><p><br></p><p><strong>&nbsp;</strong></p><p><strong>III.&nbsp;</strong><strong>Job Responsibilities / Duties:&nbsp;</strong></p><p><strong>&nbsp;</strong></p><ul><li>Arrive 5 minutes before the scheduled time, in full uniform and with a name tag on.&nbsp;</li><li>Clock in and meet with the previous shift for any important information needed for your shift.</li><li>Each shift must check front desk logs for important information as well as check your company email for items that just pertain to you.&nbsp;</li><li>All shifts must clean the front desk area before leaving your shift.</li><li>All shifts must clean up any food, drinks, or trash used during your shift.</li><li>Each shift must log all guest issues in the front desk log and inform the next shift of anything that will carry over to the next shift.&nbsp;</li><li>Each Shift must follow the procedures for your shift.</li><li>Review reports (check-out, pre-arrival, daily occupancy, etc).</li><li>Read the Front Desk Daily Pass Down Log and your company email for important information needed.</li><li>Email housekeeping any changes to in-house guest status, early arrivals, departures, late checkouts, or guest requests.</li><li>Assure all checkouts are completed by 11 am and collect payment for any outstanding balances. &nbsp;Assure all late departures are billed accordingly and checked out of the system at the appropriate time.</li><li>Guest arrivals ~ as guests arrive, check them in if the room is ready. If the room is not ready, follow procedures to alert housekeeping of early arrival. For check-in, make sure you get the ID and a valid CC. Confirm reservation information and email address. Add full payment, Pre-Auth CC, and have the guest sign a registration card.</li><li>Review Premier Club Benefits with all qualified arrivals, as well as daily events or resort offerings that are available.</li><li>Follow correct resort banding procedures to include resort guest and Adventure Package banding.&nbsp;</li><li>Create arrival packets for added arrivals as well as for the next business day.</li><li>Confirm with housekeeping that all rooms are clean and ready for check-in by 5:00 pm, and communicate to the Supervisor any discrepancies. Check-in is after 5 pm unless the room is ready early.</li><li>Coordinate and communicate any guest room moves that are pending.</li><li>Assure that if a cash deposit is due at the end of the shift that it is made according to procedure and promptly.</li><li>Report any needs for supplies to the Supervisor. &nbsp; Audit supplies daily.</li><li>Complete shift cash count and report any overages or shortages to the supervisor.</li><li>Must be proficient and able to navigate all department software programs with speed and accuracy.</li><li>Complete daily checklists and follow up on all items.</li><li>Complete all other duties as assigned.</li></ul><p>&nbsp;</p><p><br></p><ol><li><strong>Supervisory Responsibility:</strong></li></ol><p><strong>&nbsp;</strong></p><ul><li>None</li></ul></div><p><br></p></div></div>\n",
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