Front Desk Coordinator

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    "jobShift": "Day Hours",
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    "description": "<p><span style=\"font-size:14px;\"><span style=\"color:#fa4616;\"><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\">Position:&nbsp;&nbsp;</span></strong></span><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\">Front Desk Coordinator</span></strong><br />\r\n<span style=\"color:#fa4616;\"><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\">Status:&nbsp;</span></strong></span><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\">Full-time (30 hours per week), Non-exempt</span></strong><br />\r\n<span style=\"color:#fa4616;\"><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\">Salary:</span></strong></span><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\"> $15/hour</span></strong><br />\r\n<span style=\"color:#fa4616;\"><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\">Reports to:</span></strong></span><strong><span style=\"font-family:Arial, Helvetica, sans-serif;\"> Director of Fitness</span></strong></span></p>\r\n\r\n<div style=\"page-break-after: always\"><span style=\"display: none;\">&nbsp;</span></div>\r\n\r\n<p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#fa4616;\"><strong>About YWCA Central Carolinas</strong></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">YWCA Central Carolinas is on a mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all. Since 1902, YWCA has evolved to meet the needs of the surrounding community. Today, our programs include transitional housing, youth literacy programs, racial justice and advocacy work, and a co-ed fitness center.</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">YWCA&rsquo;s co-ed gym offers group exercise classes, an indoor heated pool and cardio and fitness spaces for individuals of all fitness levels to focus on their goals. The fitness center serves as a portal into our mission and programs.&nbsp;</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#fa4616;\"><strong>Position Objectives</strong></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">The Front Desk Coordinator provides exceptional customer service, promotes YWCA fitness programs and oversees operational consistency of the front desk area as well as performs general administrative duties related to the front desk. This role is non-supervisory but will include duties related to oversight, training, support and back up coverage for the front desk staff.</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#fa4616;\"><strong>Delivers Excellent Customer Service</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\">Acts as a liaison between the YWCA and our fitness members, participants, visitors; handling questions and information requests.</li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Is the primary contact for issues regarding the front desk. Works with the Director to escalate issues as needed to ensure issues are handled in a timely and satisfactory manner.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Encourages member referrals, new memberships, continued membership and involvement with fitness center activities.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Conducts tours with prospective members and point out highlights of each YWCA program.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Creates signage to post for upcoming classes, specialty classes and events, as well as changes in schedules and closings due to maintenance and/or weather</span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#fa4616;\"><strong>Provides Support to Front Desk and Membership Coordinator</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\">Works with the Membership Coordinator to train front desk staff on fitness, housing and general administrative policies and procedures.&nbsp;</li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Supports front desk staff with membership records oversight and follows up on payments as needed.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Serves as primary point of contact for front desk staff regarding any questions or clarifications on procedures and policy. &nbsp;</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Maintains supply of membership marketing materials and all fitness center information.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Oversees stocking of office and first aid supplies, items for sale, maintaining cash drawer, etc. to ensure the front desk staff have what they need during their shift.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Ensures the lost and found is maintained.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Ensures all material and procedural information is maintained and current. This includes the front desk communications binder.&nbsp;</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Provides back up support for the Membership Coordinator, processing membership applications, renewals and cancellations as needed.&nbsp;</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Provides back up support for front desk staff for breaks and other needs. Covers shifts as needed for schedule changes that cannot be covered by other staff.&nbsp;</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Part of the front desk shift rotation for up to 10 regularly scheduled hours per week.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Participates in external trainings on customer service, de-escalation, bullying, emergency response and other key topics and cross trains front desk staff on a regular basis.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#fa4616;\"><strong>Ensures Safety of all Guests, Members and Participants</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\">Ensures safety of all guests, members and participants.</li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Enforces safety standards and facility operational rules for all individuals using the facilities.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Understands emergency and evacuation protocol to ensure safety and security of building.</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Knows and can implement incident protocols if an accident or emergency should occur.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#fa4616;\"><strong>Education and Experience</strong></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">High School Diploma or equivalent required. &nbsp;Minimum of five years of customer service, front desk work experience required. &nbsp;Excellent computer skills with ability to use, train and monitor computer data entry in applicable programs. An effective communicator with demonstrated written, presentation and facilitation skills. An AHA or Red Cross endorsed Adult/Child CPR, AED, First Aid certification is required and must be maintained while in this role. &nbsp;</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#fa4616;\"><strong>Benefits</strong></span></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\">Medical Insurance</li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Dental Insurance</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Vision Insurance</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Life Insurance</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Long-term Disability Insurance</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Short-term Disability Insurance</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Flexible Spending Account/Health Savings Account</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Dependent Flexible Spending Account</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">9 Paid Holidays and 3 Floater Holidays&nbsp;</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">19 days of Paid Time Off (increases in accrual at 2, 5, 7 and 10 years of employment)</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Extended Sick Leave</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Family Leave</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Volunteer Time Off</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">403(b) Retirement</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">YWCA Retirement Fund (7% contribution made on your behalf after 2 years of employment)</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Employee Assistance Program</span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Free YWCA Fitness Center Employee Membership (discounted family membership available)</span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#fa4616;\"><strong>Physical Requirements</strong></span></span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">The physical requirements described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform their job. Required certifications for the position may have stricter physical requirements and when those conflict with the job description, YWCA will follow the requirements in the certification.&nbsp;</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">While performing the duties of this job, the individual is regularly required to talk or hear. Specific vision abilities required by this job include close and distant vision needed for using a computer. Frequently required to remain stationary while working at a computer and perform repetitive motion tasks that may include the wrists, hands, and/or fingers. Must be able to operate standard office equipment and keyboard. Frequently required to stand, walk, bend, stoop, kneel, crouch, push, pull, reach with hands and arms. May occasionally need to lift and/or move up to 25 pounds.&nbsp;</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"color:#fa4616;\"><strong>Other Information</strong></span><br />\r\nEmployment with YWCA Central Carolinas is contingent on successfully passing all of our pre-employment screenings, including but not limited to: a drug screening, reference checks, proof of certification (if applicable) and a background check. If applicable to the position, YWCA Central Carolinas employment may be contingent on a candidate meeting driver approval criterion as determined by motor vehicle record background check.&nbsp;</span></span></p>\r\n\r\n<p style=\"text-align:justify;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">YWCA fully subscribes to the principles of equal employment opportunity and is committed to complying with all regulations under federal, state and local law. Recruiting and employment decisions are based on qualifications and capabilities to perform the essential functions of the job.</span></span></p>\r\n",
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Since 1902, YWCA has evolved to meet the needs of the surrounding community. Today, our programs include transitional housing, youth literacy programs, racial justice and advocacy work, and a co-ed fitness center.\\r\\n\\r\\nYWCA&rsquo;s co-ed gym offers group exercise classes, an indoor heated pool and cardio and fitness spaces for individuals of all fitness levels to focus on their goals. The fitness center serves as a portal into our mission and programs.&nbsp;\\r\\n\\r\\nPosition Objectives\\r\\n\\r\\nThe Front Desk Coordinator provides exceptional customer service, promotes YWCA fitness programs and oversees operational consistency of the front desk area as well as performs general administrative duties related to the front desk. This role is non-supervisory but will include duties related to oversight, training, support and back up coverage for the front desk staff.\\r\\n\\r\\nDelivers Excellent Customer Service\\r\\n\\r\\n\\r\\n\\tActs as a liaison between the YWCA and our fitness members, participants, visitors; handling questions and information requests.\\r\\n\\tIs the primary contact for issues regarding the front desk. Works with the Director to escalate issues as needed to ensure issues are handled in a timely and satisfactory manner.\\r\\n\\tEncourages member referrals, new memberships, continued membership and involvement with fitness center activities.\\r\\n\\tConducts tours with prospective members and point out highlights of each YWCA program.\\r\\n\\tCreates signage to post for upcoming classes, specialty classes and events, as well as changes in schedules and closings due to maintenance and/or weather\\r\\n\\r\\n\\r\\nProvides Support to Front Desk and Membership Coordinator\\r\\n\\r\\n\\r\\n\\tWorks with the Membership Coordinator to train front desk staff on fitness, housing and general administrative policies and procedures.&nbsp;\\r\\n\\tSupports front desk staff with membership records oversight and follows up on payments as needed.\\r\\n\\tServes as primary point of contact for front desk staff regarding any questions or clarifications on procedures and policy. &nbsp;\\r\\n\\tMaintains supply of membership marketing materials and all fitness center information.\\r\\n\\tOversees stocking of office and first aid supplies, items for sale, maintaining cash drawer, etc. to ensure the front desk staff have what they need during their shift.\\r\\n\\tEnsures the lost and found is maintained.\\r\\n\\tEnsures all material and procedural information is maintained and current. This includes the front desk communications binder.&nbsp;\\r\\n\\tProvides back up support for the Membership Coordinator, processing membership applications, renewals and cancellations as needed.&nbsp;\\r\\n\\tProvides back up support for front desk staff for breaks and other needs. Covers shifts as needed for schedule changes that cannot be covered by other staff.&nbsp;\\r\\n\\tPart of the front desk shift rotation for up to 10 regularly scheduled hours per week.\\r\\n\\tParticipates in external trainings on customer service, de-escalation, bullying, emergency response and other key topics and cross trains front desk staff on a regular basis.\\r\\n\\r\\n\\r\\nEnsures Safety of all Guests, Members and Participants\\r\\n\\r\\n\\r\\n\\tEnsures safety of all guests, members and participants.\\r\\n\\tEnforces safety standards and facility operational rules for all individuals using the facilities.\\r\\n\\tUnderstands emergency and evacuation protocol to ensure safety and security of building.\\r\\n\\tKnows and can implement incident protocols if an accident or emergency should occur.\\r\\n\\r\\n\\r\\nEducation and Experience\\r\\n\\r\\nHigh School Diploma or equivalent required. &nbsp;Minimum of five years of customer service, front desk work experience required. &nbsp;Excellent computer skills with ability to use, train and monitor computer data entry in applicable programs. An effective communicator with demonstrated written, presentation and facilitation skills. An AHA or Red Cross endorsed Adult/Child CPR, AED, First Aid certification is required and must be maintained while in this role. &nbsp;\\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\tMedical Insurance\\r\\n\\tDental Insurance\\r\\n\\tVision Insurance\\r\\n\\tLife Insurance\\r\\n\\tLong-term Disability Insurance\\r\\n\\tShort-term Disability Insurance\\r\\n\\tFlexible Spending Account/Health Savings Account\\r\\n\\tDependent Flexible Spending Account\\r\\n\\t9 Paid Holidays and 3 Floater Holidays&nbsp;\\r\\n\\t19 days of Paid Time Off (increases in accrual at 2, 5, 7 and 10 years of employment)\\r\\n\\tExtended Sick Leave\\r\\n\\tFamily Leave\\r\\n\\tVolunteer Time Off\\r\\n\\t403(b) Retirement\\r\\n\\tYWCA Retirement Fund (7% contribution made on your behalf after 2 years of employment)\\r\\n\\tEmployee Assistance Program\\r\\n\\tFree YWCA Fitness Center Employee Membership (discounted family membership available)\\r\\n\\r\\n\\r\\nPhysical Requirements\\r\\n\\r\\nThe physical requirements described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform their job. Required certifications for the position may have stricter physical requirements and when those conflict with the job description, YWCA will follow the requirements in the certification.&nbsp;\\r\\n\\r\\nWhile performing the duties of this job, the individual is regularly required to talk or hear. Specific vision abilities required by this job include close and distant vision needed for using a computer. Frequently required to remain stationary while working at a computer and perform repetitive motion tasks that may include the wrists, hands, and/or fingers. Must be able to operate standard office equipment and keyboard. Frequently required to stand, walk, bend, stoop, kneel, crouch, push, pull, reach with hands and arms. May occasionally need to lift and/or move up to 25 pounds.&nbsp;\\r\\n\\r\\nOther Information\\r\\nEmployment with YWCA Central Carolinas is contingent on successfully passing all of our pre-employment screenings, including but not limited to: a drug screening, reference checks, proof of certification (if applicable) and a background check. If applicable to the position, YWCA Central Carolinas employment may be contingent on a candidate meeting driver approval criterion as determined by motor vehicle record background check.&nbsp;\\r\\n\\r\\nYWCA fully subscribes to the principles of equal employment opportunity and is committed to complying with all regulations under federal, state and local law. Recruiting and employment decisions are based on qualifications and capabilities to perform the essential functions of the job.\\r\\nQualifications\",\"responsibilities\":\"Position:&nbsp;&nbsp;Front Desk Coordinator\\r\\nStatus:&nbsp;Full-time (30 hours per week), Non-exempt\\r\\nSalary: $15/hour\\r\\nReports to: Director of Fitness\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nAbout YWCA Central Carolinas\\r\\n\\r\\nYWCA Central Carolinas is on a mission to eliminate racism, empower women and promote peace, justice, freedom and dignity for all. Since 1902, YWCA has evolved to meet the needs of the surrounding community. Today, our programs include transitional housing, youth literacy programs, racial justice and advocacy work, and a co-ed fitness center.\\r\\n\\r\\nYWCA&rsquo;s co-ed gym offers group exercise classes, an indoor heated pool and cardio and fitness spaces for individuals of all fitness levels to focus on their goals. The fitness center serves as a portal into our mission and programs.&nbsp;\\r\\n\\r\\nPosition Objectives\\r\\n\\r\\nThe Front Desk Coordinator provides exceptional customer service, promotes YWCA fitness programs and oversees operational consistency of the front desk area as well as performs general administrative duties related to the front desk. This role is non-supervisory but will include duties related to oversight, training, support and back up coverage for the front desk staff.\\r\\n\\r\\nDelivers Excellent Customer Service\\r\\n\\r\\n\\r\\n\\tActs as a liaison between the YWCA and our fitness members, participants, visitors; handling questions and information requests.\\r\\n\\tIs the primary contact for issues regarding the front desk. Works with the Director to escalate issues as needed to ensure issues are handled in a timely and satisfactory manner.\\r\\n\\tEncourages member referrals, new memberships, continued membership and involvement with fitness center activities.\\r\\n\\tConducts tours with prospective members and point out highlights of each YWCA program.\\r\\n\\tCreates signage to post for upcoming classes, specialty classes and events, as well as changes in schedules and closings due to maintenance and/or weather\\r\\n\\r\\n\\r\\nProvides Support to Front Desk and Membership Coordinator\\r\\n\\r\\n\\r\\n\\tWorks with the Membership Coordinator to train front desk staff on fitness, housing and general administrative policies and procedures.&nbsp;\\r\\n\\tSupports front desk staff with membership records oversight and follows up on payments as needed.\\r\\n\\tServes as primary point of contact for front desk staff regarding any questions or clarifications on procedures and policy. &nbsp;\\r\\n\\tMaintains supply of membership marketing materials and all fitness center information.\\r\\n\\tOversees stocking of office and first aid supplies, items for sale, maintaining cash drawer, etc. to ensure the front desk staff have what they need during their shift.\\r\\n\\tEnsures the lost and found is maintained.\\r\\n\\tEnsures all material and procedural information is maintained and current. This includes the front desk communications binder.&nbsp;\\r\\n\\tProvides back up support for the Membership Coordinator, processing membership applications, renewals and cancellations as needed.&nbsp;\\r\\n\\tProvides back up support for front desk staff for breaks and other needs. Covers shifts as needed for schedule changes that cannot be covered by other staff.&nbsp;\\r\\n\\tPart of the front desk shift rotation for up to 10 regularly scheduled hours per week.\\r\\n\\tParticipates in external trainings on customer service, de-escalation, bullying, emergency response and other key topics and cross trains front desk staff on a regular basis.\\r\\n\\r\\n\\r\\nEnsures Safety of all Guests, Members and Participants\\r\\n\\r\\n\\r\\n\\tEnsures safety of all guests, members and participants.\\r\\n\\tEnforces safety standards and facility operational rules for all individuals using the facilities.\\r\\n\\tUnderstands emergency and evacuation protocol to ensure safety and security of building.\\r\\n\\tKnows and can implement incident protocols if an accident or emergency should occur.\\r\\n\\r\\n\\r\\nEducation and Experience\\r\\n\\r\\nHigh School Diploma or equivalent required. &nbsp;Minimum of five years of customer service, front desk work experience required. &nbsp;Excellent computer skills with ability to use, train and monitor computer data entry in applicable programs. An effective communicator with demonstrated written, presentation and facilitation skills. An AHA or Red Cross endorsed Adult/Child CPR, AED, First Aid certification is required and must be maintained while in this role. &nbsp;\\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\tMedical Insurance\\r\\n\\tDental Insurance\\r\\n\\tVision Insurance\\r\\n\\tLife Insurance\\r\\n\\tLong-term Disability Insurance\\r\\n\\tShort-term Disability Insurance\\r\\n\\tFlexible Spending Account/Health Savings Account\\r\\n\\tDependent Flexible Spending Account\\r\\n\\t9 Paid Holidays and 3 Floater Holidays&nbsp;\\r\\n\\t19 days of Paid Time Off (increases in accrual at 2, 5, 7 and 10 years of employment)\\r\\n\\tExtended Sick Leave\\r\\n\\tFamily Leave\\r\\n\\tVolunteer Time Off\\r\\n\\t403(b) Retirement\\r\\n\\tYWCA Retirement Fund (7% contribution made on your behalf after 2 years of employment)\\r\\n\\tEmployee Assistance Program\\r\\n\\tFree YWCA Fitness Center Employee Membership (discounted family membership available)\\r\\n\\r\\n\\r\\nPhysical Requirements\\r\\n\\r\\nThe physical requirements described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform their job. Required certifications for the position may have stricter physical requirements and when those conflict with the job description, YWCA will follow the requirements in the certification.&nbsp;\\r\\n\\r\\nWhile performing the duties of this job, the individual is regularly required to talk or hear. Specific vision abilities required by this job include close and distant vision needed for using a computer. Frequently required to remain stationary while working at a computer and perform repetitive motion tasks that may include the wrists, hands, and/or fingers. Must be able to operate standard office equipment and keyboard. Frequently required to stand, walk, bend, stoop, kneel, crouch, push, pull, reach with hands and arms. May occasionally need to lift and/or move up to 25 pounds.&nbsp;\\r\\n\\r\\nOther Information\\r\\nEmployment with YWCA Central Carolinas is contingent on successfully passing all of our pre-employment screenings, including but not limited to: a drug screening, reference checks, proof of certification (if applicable) and a background check. If applicable to the position, YWCA Central Carolinas employment may be contingent on a candidate meeting driver approval criterion as determined by motor vehicle record background check.&nbsp;\\r\\n\\r\\nYWCA fully subscribes to the principles of equal employment opportunity and is committed to complying with all regulations under federal, state and local law. Recruiting and employment decisions are based on qualifications and capabilities to perform the essential functions of the job.\\r\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"YWCA Central Carolinas\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=F6B4CC1A331273E3E1FB7DD1FA3F953D\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"3420 Park Road\",\"addressLocality\":\"Charlotte\",\"addressRegion\":\"NC\",\"postalCode\":28209,\"addressCountry\":\"USA\"}},\"industry\":\"Admin/Clerical\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day Hours\"}",
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