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Home › Companies › Cd3b89d4 8c2d 46a6 8d6b Cd7b9e97c91b 19000101 000001 › Bilingual Customer Service Rep

Bilingual Customer Service Rep

Cd3b89d4 8c2d 46a6 8d6b Cd7b9e97c91b 19000101 000001 · Jacksonville, FL, US, Jacksonville, FL · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyCd3b89d4 8c2d 46a6 8d6b Cd7b9e97c91b 19000101 000001
TitleBilingual Customer Service Rep
Normalized title-
Department / team-
LocationJacksonville, FL, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-22 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Cd3b89d4 8c2d 46a6 8d6b Cd7b9e97c91b 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Jacksonville.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyCd3b89d4 8c2d 46a6 8d6b Cd7b9e97c91b 19000101 000001
Source0bd03fcc-6837-4030-85ce-cccbe9d79e7b
ATS providerADP Workforce Now Recruiting

Description

Position Overview Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled bilingual Customer Service Representative to join our growing team. Essential Functions: Answer customer inquiries regarding Mortgage accounts and take payments (not a collection position, inbound calls only) Research customer complaints, concerns and payment history then correct or adjust records as needed Assist in monitoring escrow accounts for payment of taxes and insurance by mortgagor Process payments Prepare payoffs Discuss escrow analysis Update loan records as needed Assorted other duties as requested by Manager Minimum Qualifications: Bilingual (Spanish preferred) Experience: 1-2 years’ customer service in the finance/mortgage industry, Escrow account knowledge Skills: MSP/Black Knight (preferred), MS Office: Excel, Word, Outlook, Able to navigate across network, Windows PC proficient Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Professional and welcoming phone etiquette required Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices Must be responsible and reliable High school diploma or GED required Prior customer service/telemarketing experience preferred Physical Demand: Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards Must be able to talk, listen and speak clearly on telephone Able to sit at a work station for prolonged periods of time Must be able to physically type

Full job record

Job ID36ca715551f3e86474893574e5fbc98d486cde14
Org ID0aff1c8e-3d81-49b9-b4b8-e4eb304e7670
Source ID0bd03fcc-6837-4030-85ce-cccbe9d79e7b
Board ID0bd03fcc-6837-4030-85ce-cccbe9d79e7b
Provideradp_workforcenow
Provider Job Key610264
TitleBilingual Customer Service Rep
Normalized Title—
Statusactive
Activeyes
Location TextJacksonville, FL, US, Jacksonville, FL
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionFL
CityJacksonville
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=cd3b89d4-8c2d-46a6-8d6b-cd7b9e97c91b&ccId=19000101_000001&lang=en_US&type=JS&jobId=610264&jwId=9202102602913_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=cd3b89d4-8c2d-46a6-8d6b-cd7b9e97c91b&ccId=19000101_000001&lang=en_US&type=JS&jobId=610264&jwId=9202102602913_1
First Seen At2026-05-31 18:16:11Z
Last Seen At2026-06-06 20:33:20Z
Last Checked At2026-06-06 20:33:20Z
Last Changed At2026-06-06 20:33:20Z
Inactive At—
Source Posted At2026-04-22 20:02:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=cd3b89d4-8c2d-46a6-8d6b-cd7b9e97c91b|19000101_000001/date=2026-06-06/2026-06-06T20-33-19-967Z-7511383518a8ae44208e99639664cfb918a83d0de893c3e1ea983e6079765ff3.json
Event Fields
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  "last_changed_at": "2026-06-06T20:33:20.537Z",
  "active_status": "active"
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Parsed Structured
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Extensions
{}
Native Structured
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We are seeking a highly motivated and skilled bilingual Customer Service Representative to join our growing team. &nbsp;</p><p>Essential Functions: &nbsp;</p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Answer customer inquiries regarding Mortgage accounts and take payments (not a collection position, inbound calls only)</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Research customer complaints, concerns and payment history then correct or adjust records as needed</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Assist in monitoring escrow accounts for payment of taxes and insurance by mortgagor</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Process payments</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Prepare payoffs</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Discuss escrow analysis</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Update loan records as needed</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Assorted other duties as requested by Manager</span></span></li></ul><p>Minimum Qualifications: &nbsp;</p><ul><li><span style=\" border-box;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;\"><span style=\" border-box;--tw-shadow: 0 0 #0000;--tw-ring-inset: ;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: rgba(59,130,246,.5);--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;\">Bilingual (Spanish preferred)</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Experience: 1-2 years&rsquo; customer service in the finance/mortgage industry, Escrow account knowledge</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Skills: MSP/Black Knight (preferred), MS Office: Excel, Word, Outlook, Able to navigate across network, Windows PC proficient</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Professional and welcoming phone etiquette required</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Must be responsible and reliable</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">High school diploma or GED required</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Prior customer service/telemarketing experience preferred</span></span></li></ul><p>Physical Demand: &nbsp;</p><ul><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Must be able to talk, listen and speak clearly on telephone</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Able to sit at a </span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW185651740 BCX8\">work station</span><span class=\"NormalTextRun SCXW185651740 BCX8\"> for prolonged periods of time</span></span></li><li><span data-contrast=\"auto\" lang=\"EN-US\" class=\"TextRun SCXW185651740 BCX8\"><span class=\"NormalTextRun SCXW185651740 BCX8\">Must be able to physically type</span></span></li></ul></div>\n",
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