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HomeCompaniesEfuq Fa Us6 Oraclecloud Com CX 1001Tour Verification Agent Concierge

Tour Verification Agent Concierge

Efuq Fa Us6 Oraclecloud Com CX 1001 · Orlando, FL, United States; Metrowest Corporate HGV Office · On Site · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyEfuq Fa Us6 Oraclecloud Com CX 1001
TitleTour Verification Agent Concierge
Normalized title-
Department / teamTelemarketing
LocationOrlando, FL, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-05-21 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Efuq Fa Us6 Oraclecloud Com CX 1001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Oracle Recruiting Cloud / Fusion HCM.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Orlando.Open
Department jobsActive postings in Telemarketing.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyEfuq Fa Us6 Oraclecloud Com CX 1001
Source6bc35983-236b-407a-9362-459c0f2cae15
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description As an Experience Verification Coordinator at Hilton Grand Vacations, you will play a critical role in ensuring accuracy and compliance across all tours. Your mission is to verify and confirm that every tour is properly accounted for and coded, maximizing our pipeline and maintaining consistency across all sites. You will also manage fee collections for no-shows and rack rates, conduct discovery calls, and provide exceptional guest support to uphold. What will it be like to be a Team Member? At Hilton Grand Vacations, we put people first—starting with our customers and extending to our Team Members. We empower you to take ownership, deliver excellence, and grow your career while helping guests create unforgettable vacation experiences. With world-class properties, unparalleled benefits, and a culture built on inspired ownership, every day is an opportunity to make a grand impact. Why do Team Members Like Working for us? Driven hourly pay plus bonuses Get your earned pay any time before payday through DailyPay* Medical, Dental, and Vision benefits starting on Day One! • Generous Vacation Time Off Program Paid Sick Time GO Hilton Discounted hotel rates worldwide • 401(k) program with company match Employee stock purchase program - purchase shares at a discounted rate Tuition and certification reimbursement programs • Recognition Programs and Rewards Internal Growth and Career Pathing And Much More! Responsibilities Key Responsibilities: Collect fees for no-shows and rack rates promptly and professionally. Maintain a positive, professional demeanor when interacting with guests and team members. Conduct discovery and collection calls using approved scripts. Review daily tour reports and verify accuracy of guest information. Provide feedback to management regarding qualification issues or misrepresentation. Ensure guests receive accurate information about packages, tours, and accommodations. Handle inquiries and resolve guest concerns with empathy and efficiency. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Qualifications What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: Excellent written and communication skills Ability to deal with multiple tasks and work independently Ability to maintain a calm, professional, and cheerful demeanor. Good computer skills Good problem solving skills Good listening skills Ability to work in a team environment and interact with all level of team members within the organization. Knowledge of Voice preferred.

Full job record

Job ID36c112dc2b272d809e5ae075e62967acb2095a16
Org ID00a61110-74f9-42f7-950e-dc00e78c3980
Source ID6bc35983-236b-407a-9362-459c0f2cae15
Board ID6bc35983-236b-407a-9362-459c0f2cae15
Provideroracle_hcm
Provider Job Key19632
TitleTour Verification Agent Concierge
Normalized Title
Statusactive
Activeyes
Location TextOrlando, FL, United States; Metrowest Corporate HGV Office
DepartmentTelemarketing
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionFL
CityOrlando
Salary RawDescription As an Experience Verification Coordinator at Hilton Grand Vacations, you will play a critical role in ensuring accuracy and compliance across all tours. Your mission is to verify and confirm that every tour is properly accounted for and coded, maximizing our pipeline and maintaining consistency across all sites. You will also manage fee collections for no-shows and rack rates, conduct discovery calls, and provide exceptional guest support to uphold. What will it be like to be a Team Member? At Hilton Grand Vacations, we put people first—starting with our customers and extending to our Team Members. We empower you to take ownership, deliver excellence, and grow your career while helping guests create unforgettable vacation experiences. With world-class properties, unparalleled benefits, and a culture built on inspired ownership, every day is an opportunity to make a grand impact. Why do Team Members Like Working for us? Driven hourly pay plus bonuses Get your earned pay any time before payday through DailyPay* Medical, Dental, and Vision benefits starting on Day One! • Generous Vacation Time Off Program Paid Sick Time GO Hilton Discounted hotel rates worldwide • 401(k) program with company match Employee stock purchase program - purchase shares at a discounted rate Tuition and certification reimbursement programs • Recognition Programs and Rewards Internal Growth and Career Pathing And Much More! Responsibilities Key Responsibilities: Collect fees for no-shows and rack rates promptly and professionally. Maintain a positive, professional demeanor when interacting with guests and team members. Conduct discovery and collection calls using approved scripts. Review daily tour reports and verify accuracy of guest information. Provide feedback to management regarding qualification issues or misrepresentation. Ensure guests receive accurate information about packages, tours, and accommodations. Handle inquiries and resolve guest concerns with empathy and efficiency. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Qualifications What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: Excellent written and communication skills Ability to deal with multiple tasks and work independently Ability to maintain a calm, professional, and cheerful demeanor. Good computer skills Good problem solving skills Good listening skills Ability to work in a team environment and interact with all level of team members within the organization. Knowledge of Voice preferred.
Salary Min
Salary Max
Salary Currency
Salary Periodhour
Source URLhttps://efuq.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/19632
Apply URLhttps://efuq.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/19632
First Seen At2026-05-31 18:01:45Z
Last Seen At2026-06-06 20:40:34Z
Last Checked At2026-06-06 20:40:34Z
Last Changed At2026-06-06 11:21:59Z
Inactive At
Source Posted At2026-05-21 17:17:38Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=efuq.fa.us6.oraclecloud.com|CX_1001/date=2026-06-06/2026-06-06T20-39-20-460Z-2ed78d273ffb23fe59609722a0202ce6bdf797fcabb2e1ca4a564df13b2cc5a2.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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