Home › Companies › Fa Eqsg Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 › Customer Service Representative-Contact Center
Customer Service Representative-Contact Center
Fa Eqsg Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 · Tampa, FL, United States; CAD-Cypress Point, Tampa, FL, US · On Site · Active · $34,320–$39,915 / year · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Fa Eqsg Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Title | Customer Service Representative-Contact Center |
| Normalized title | - |
| Department / team | Administrative |
| Location | Tampa, FL, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $34,320–$39,915 / year |
| Status | active |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-27 / 2026-05-31 |
| Changed / last seen | 2026-06-04 / 2026-06-04 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Fa Eqsg Saasfaprod1 Fa Ocs Oraclecloud Com CX 1. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Tampa. | Open |
| Department jobs | Active postings in Administrative. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Fa Eqsg Saasfaprod1 Fa Ocs Oraclecloud Com CX 1 |
| Source | f5728ab0-4c47-4134-8b06-af4e006201e9 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
Job Overview
This position is responsible for resolving routine to complex or escalated customer service matters and performing front-line customer service duties in call centers, offices, and customer intake areas.
Salary
Hiring Range (annual) $34,320 – $ 39,915
*Internal rates may vary based on the selected candidate’s current grade.
Ideal Candidate
The ideal candidate will possess excellent interpersonal and customer service skills, with the ability to communicate clearly and professionally with a diverse customer base. They will demonstrate strong language proficiency to support effective communication, and candidates should be prepared to discuss their ability to read, write, and speak English proficiently, (Spanish is a plus). Additionally, the ideal candidate will demonstrate strong written and verbal communication abilities, ensuring all interactions are courteous, accurate, and effective.
This candidate will have at least one year of experience working in a high-volume call center environment, showcasing their capability to manage multiple tasks efficiently while maintaining high-quality service standards. They will be proficient in using computers and software applications to accurately enter and manage data in a timely manner.
The ideal candidate will also be adaptable to a rotational work schedule, which includes both teleworking and in-office responsibilities, and will be dependable on meeting attendance and performance expectations in both settings.
Bilingual Spanish preferred, not required.
Click HERE to view our Benefits at a glance
Generous PTO & Holiday Plan
Health Plans
Health Savings Account
Dental & Vision Plans
Employee Assistance Program (EAP)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
Tuition Reimbursement
Cafeteria Benefit
Life Insurance
Short & Long-Term Disability Insurance
Core Competencies
Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service. Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve. Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations. Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals. Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:
Uses office equipment and software to receive and respond to customer requests and complaints, document needs and concerns, and refer customers to other parties. Establishes and updates customer records, makes account adjustments, and processes payments. Demonstrates exemplary customer service skills and etiquette while communicating with customers both verbally and in writing. Schedules services and/or dispatches service providers based on set parameters. Communicates with operational teams at designated times and when changes will affect work plans and/or customer needs or solutions. Operates systems and software to find, verify, and enter information, distribute information or correspondence, and to track/report time spent on various tasks. Reconciles/updates customer accounts, funding sources, and billing systems. Applies designated procedures, guidelines, tools, and resources to accomplish job duties. Coordinates with other departments, organization, or service providers based on customer needs and established guidelines. Follows up with customers at designated frequency, intervals or sets of circumstances to give updates, provide notification or guidance, and request information or feedback. Provides customer service support or related duties when required by the Office of Emergency Management. Investigates complaints, account discrepancies, and system issues. Reconciles/updates customer accounts, funding sources, and/or billing systems for advanced and emergency needs. May serve as team lead for other customer service representatives in the department/work unit. Resolves customer service challenges that don’t fit standard solutions. Performs other related duties as required. Job Specifications
Knowledge of standard call center operations and customer service best practices. Skill in the use of service-oriented phrases and techniques to achieve resolution. Skill in listening actively to discern customers’ needs. Ability to evaluate customer information to determine course of action. Ability to communicate effectively both orally and in writing. Ability to work effectively with others. Ability to perform accurate computations and verifications of data. Ability to use computer and software to quickly and accurately enter data. Ability to coordinate and oversee the work of others and perform team lead duties. Physical Requirements
Employees will be in an office environment in a sedentary position. Work Category
Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Minimum Qualifications Required
Graduation from high school or possession of a GED certificate; AND Two years of experience as a customer service representative in a call center; OR An equivalent combination of experience, education, and training that would reasonably be expected to perform the job-related competencies noted above. Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Additional Job Requirements
A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:
Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to: Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes) Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS) Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE) Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E) or an applicable Commercial Driver License (CDL)
Full job record
| Job ID | 36be875b5e88f8db80545d9a58d2221509b03eae |
| Org ID | dced3505-741b-4ac9-ad7d-b1c419821923 |
| Source ID | f5728ab0-4c47-4134-8b06-af4e006201e9 |
| Board ID | f5728ab0-4c47-4134-8b06-af4e006201e9 |
| Provider | oracle_hcm |
| Provider Job Key | 4248 |
| Title | Customer Service Representative-Contact Center |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Tampa, FL, United States; CAD-Cypress Point, Tampa, FL, US |
| Department | Administrative |
| Team | — |
| Employment Type | full_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | FL |
| City | Tampa |
| Salary Raw | Hiring Range (annual) $34,320 – $ 39,915 *Internal rates may vary based on the selected candidate’s current grade |
| Salary Min | 34,320 |
| Salary Max | 39,915 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://fa-eqsg-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4248 |
| Apply URL | https://fa-eqsg-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4248 |
| First Seen At | 2026-05-31 18:14:14Z |
| Last Seen At | 2026-06-04 11:09:24Z |
| Last Checked At | 2026-06-04 11:09:24Z |
| Last Changed At | 2026-06-04 11:09:24Z |
| Inactive At | — |
| Source Posted At | 2026-05-27 19:03:19Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=oracle_hcm/board=fa-eqsg-saasfaprod1.fa.ocs.oraclecloud.com|CX_1/date=2026-06-04/2026-06-04T11-09-18-581Z-85951ca2a20970a2e031d3358f86dff0881a834093cfba54f2c4949771840ad8.json |
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"ExternalDescriptionStr": "<p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong><u>Job Overview</u></strong></span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">This position is responsible for resolving routine to complex or escalated customer service matters and performing front-line customer service duties in call centers, offices, and customer intake areas.</span></span></p><p><strong><u>Salary</u></strong></p><p style=\"margin-bottom: 2pt;\"><span class=\"Style2\" style=\"font-size: 11pt; line-height: 115%;\">Hiring Range (annual) $34,320 – $</span><span style=\"color: windowtext;\"><span class=\"Style2\" style=\"font-size: 11pt; line-height: 115%;\">39,915</span></span><br> </p><p style=\"margin-bottom: 2pt;\"><i><span class=\"Style2\" style=\"font-size: 11pt; line-height: 115%;\">*Internal rates may vary based on the selected candidate’s current grade.</span></i></p><p style=\"margin-bottom: 0in;\"> </p><p><strong><u>Ideal Candidate</u></strong></p><p><span class=\"Style2\" style=\"font-size: 11pt; line-height: 115%;\">The ideal candidate will possess excellent interpersonal and customer service skills, with the ability to communicate clearly and professionally with a diverse customer base. They will demonstrate strong language proficiency to support effective communication, and candidates should be prepared to discuss their ability to read, write, and speak English proficiently, (Spanish is a plus). Additionally, the ideal candidate will demonstrate strong written and verbal communication abilities, ensuring all interactions are courteous, accurate, and effective.</span></p><p><span class=\"Style2\" style=\"font-size: 11pt; line-height: 115%;\">This candidate will have at least one year of experience working in a high-volume call center environment, showcasing their capability to manage multiple tasks efficiently while maintaining high-quality service standards. They will be proficient in using computers and software applications to accurately enter and manage data in a timely manner.</span></p><p><span class=\"Style2\" style=\"font-size: 11pt; line-height: 115%;\">The ideal candidate will also be adaptable to a rotational work schedule, which includes both teleworking and in-office responsibilities, and will be dependable on meeting attendance and performance expectations in both settings.</span></p><p><span style=\"font-size: 11pt; line-height: 115%;\">Bilingual Spanish preferred, not required.</span></p><p style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; color: rgb(33, 33, 33); font-family: "Open Sans", Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-stretch: inherit; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-emoji: inherit; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; letter-spacing: normal; line-height: inherit; margin: 1em 0px 0px; orphans: 2; padding: 0px; scrollbar-width: thin; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><a target=\"_blank\" rel=\"nofollow\" style=\"background-color: rgba(0, 0, 0, 0); border: 0px; color: rgb(5, 67, 118); cursor: pointer; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; text-decoration: none; vertical-align: baseline;\">Click HERE to view our Benefits at a glance</a></p><ul style=\"-webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); border: 0px; color: rgb(33, 33, 33); font-family: "Open Sans", Arial, sans-serif; font-feature-settings: inherit; font-kerning: inherit; font-language-override: inherit; font-optical-sizing: inherit; font-size-adjust: inherit; font-size: 14.001px; font-stretch: inherit; font-style: normal; font-variant-alternates: inherit; font-variant-caps: normal; font-variant-east-asian: inherit; font-variant-emoji: inherit; font-variant-ligatures: normal; font-variant-numeric: inherit; font-variant-position: inherit; font-variation-settings: inherit; font-weight: 400; letter-spacing: normal; line-height: inherit; list-style: outside disc; margin-bottom: 0px; margin-right: 0px; margin-top: 1em; orphans: 2; padding: 0px 0px 0px 1.3em; scrollbar-width: thin; text-align: start; text-decoration-color: initial; text-decoration-style: initial; text-decoration-thickness: initial; text-indent: 0px; text-transform: none; vertical-align: baseline; white-space: normal; widows: 2; word-spacing: 0px;\"><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Generous PTO & Holiday Plan</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Health Plans</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Health Savings Account</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Dental & Vision Plans</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Employee Assistance Program (EAP) </p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Healthcare Flexible Spending Account</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Dependent Care Flexible Spending Account</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Tuition Reimbursement</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Cafeteria Benefit</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Life Insurance</p></li><li style=\"border: 0px; font: inherit; margin-bottom: 0px; margin-right: 0px; margin-top: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\">Short & Long-Term Disability Insurance</p></li></ul><p style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; scrollbar-width: thin; vertical-align: baseline;\"> </p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong><u>Core Competencies</u></strong></span></span></p><ul><li><span style=\"font-family: Calibri, sans-serif;\"><i><span style=\"font-size: 11pt;\"><strong>Customer Commitment</strong></span></i><span style=\"font-size: 11pt;\"> - Proactively seeks to understand the needs of the customers and provide the highest standards of service.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><i><span style=\"font-size: 11pt;\"><strong>Dedication to Professionalism and Integrity</strong></span></i><span style=\"font-size: 11pt;\"> - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><i><span style=\"font-size: 11pt;\"><strong>Organizational Excellence</strong></span></i><span style=\"font-size: 11pt;\"> - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><i><span style=\"font-size: 11pt;\"><strong>Success through Teamwork</strong></span></i><span style=\"font-size: 11pt;\"> - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.</span></span></li></ul><figure class=\"table\" style=\"width: 100%;\"><table class=\"ck-table-resized\"><colgroup><col style=\"width: 100%;\"></colgroup><thead><tr><th style=\"vertical-align: top; width: 462px;\"> </th></tr></thead><tbody><tr><td style=\"vertical-align: top; width: 462px;\"><p><span style=\"font-family: Calibri, sans-serif;\"><i><span style=\"font-size: 11pt;\"><strong><u>Duties and Responsibilities</u></strong></span></i></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:</span></span></p><ul><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Uses office equipment and software to receive and respond to customer requests and complaints, document needs and concerns, and refer customers to other parties. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Establishes and updates customer records, makes account adjustments, and processes payments. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Demonstrates exemplary customer service skills and etiquette while communicating with customers both verbally and in writing. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Schedules services and/or dispatches service providers based on set parameters. Communicates with operational teams at designated times and when changes will affect work plans and/or customer needs or solutions. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Operates systems and software to find, verify, and enter information, distribute information or correspondence, and to track/report time spent on various tasks.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Reconciles/updates customer accounts, funding sources, and billing systems. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Applies designated procedures, guidelines, tools, and resources to accomplish job duties. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Coordinates with other departments, organization, or service providers based on customer needs and established guidelines. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Follows up with customers at designated frequency, intervals or sets of circumstances to give updates, provide notification or guidance, and request information or feedback. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Provides customer service support or related duties when required by the Office of Emergency Management. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Investigates complaints, account discrepancies, and system issues. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Reconciles/updates customer accounts, funding sources, and/or billing systems for advanced and emergency needs. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">May serve as team lead for other customer service representatives in the department/work unit. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Resolves customer service challenges that don’t fit standard solutions. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Performs other related duties as required.</span></span></li></ul></td></tr><tr><td style=\"height: 5px; vertical-align: top; width: 462px;\"><p><span style=\"font-family: Calibri, sans-serif;\"><i><span style=\"font-size: 11pt;\"><strong><u>Job Specifications</u></strong></span></i></span></p><ul><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Knowledge of standard call center operations and customer service best practices.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Skill in the use of service-oriented phrases and techniques to achieve resolution.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Skill in listening actively to discern customers’ needs.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to evaluate customer information to determine course of action. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to communicate effectively both orally and in writing. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to work effectively with others. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to perform accurate computations and verifications of data. </span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to use computer and software to quickly and accurately enter data.</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to coordinate and oversee the work of others and perform team lead duties.</span></span></li></ul></td></tr><tr><td style=\"vertical-align: top; width: 462px;\"><p><span style=\"font-family: Calibri, sans-serif;\"><i><span style=\"font-size: 11pt;\"><strong><u>Physical Requirements</u></strong></span></i></span></p><ul><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Employees will be in an office environment in a sedentary position.</span></span></li></ul><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong><u>Work Category</u></strong></span></span></p><ul><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\"><strong>Sedentary work</strong> - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.</span></span></li></ul></td></tr><tr><td style=\"vertical-align: top; width: 462px;\"><p><span style=\"font-family: Calibri, sans-serif;\"><i><span style=\"font-size: 11pt;\"><strong><u>Minimum Qualifications Required</u></strong></span></i></span></p><ul><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Graduation from high school or possession of a GED certificate; AND</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Two years of experience as a customer service representative in a call center; OR</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">An equivalent combination of experience, education, and training that would reasonably be expected to perform the job-related competencies noted above.</span></span></li></ul></td></tr></tbody></table></figure><p><span style=\"font-family: Calibri, sans-serif;\"><i><span style=\"font-size: 11pt;\"><strong><u>Emergency Management Responsibilities</u></strong></span></i></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.</span></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><i><span style=\"font-size: 11pt;\"><strong><u>Additional Job Requirements</u></strong></span></i></span></p><p><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:</span></span></p><ol><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:</span></span></li></ol><ul><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)</span></span></li><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)</span></span></li></ul><ol><li><span style=\"font-family: Calibri, sans-serif;\"><span style=\"font-size: 11pt;\">Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E) or an applicable Commercial Driver License (CDL) </span></span></li></ol><p> </p>",
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