Customer Support Officer - Japanese Speaking

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  "remote_policy": "hybrid",
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      "state": "Kuala Lumpur"
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    "departmentLabel": "Customer Support",
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      "state": "Kuala Lumpur",
      "postalCode": "50450",
      "addressCountry": "Malaysia"
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    "datePosted": "2024-08-28",
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    "description": "<p>XS<span>は、優良金融ライセンスを保有するマルチアセット</span> CFD <span>ブローカーです。当社の活気あるチームにて、現在カスタマーサポート担当（日本語対応）を募集しています。</span></p>\n<p><br></p>\n<p><span>当社は業界にて幅広く評価され、メキシコの</span> UF Awards LATAM 2024 <span>の「ベスト</span> <span>マルチアセット</span> <span>ブローカー</span> - LATAM<span>」、オマーンの</span> Oman Summit Smart Vision 2024 <span>の「最も安全なブローカー」、ベトナムの</span> Traders Fair Awards 2023 <span>の「グローバル</span> <span>ブローカー</span> <span>オブ</span> <span>ザ</span> <span>イヤー」など、数々の賞を受賞しています。</span></p>\n<p><br></p>\n<p>XS<span>では、前向きで協力的かつフレンドリーな職場環境を維持しながら、ハイレベルな専門家チームを構築することに注力しています。</span>XS<span>の未来を共に築き、多様性、成長、専門性を重視する職場環境でぜひ可能性を最大限に引き出してください。</span></p>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span>職務内容</span></span><span style=\"font-weight: bold\">:</span></p>\n<ul>\n<li><span>ライブチャット、メール、電話でのお問い合わせ対応</span></li>\n<li><span>金融商品およびサービスの紹介</span></li>\n<li><span>高度な金融カスタマーサービスの提供</span></li>\n<li><span>必要に応じて他部門との協力</span></li>\n<li><span>目標達成のためのチームワークへの貢献</span></li>\n<li><span>必要に応じて専門スタッフと相談</span></li>\n<li><span>マネージャーの指示によるその他の業務</span></li>\n<li><span>顧客を支援するためのガイダンスとトラブルシューティングのサポートを提供します。</span></li>\n<li><span>顧客からの問い合わせを適切に処理し、高水準のサービスが提供されるようにします。</span></li>\n<li><span>改善の余地を特定し、提案やフィードバックをチームと共有します。</span></li>\n<li><span> 必要に応じて他の部門と連携します - 他の部門と効果的に協力するように変更します</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span>応募資格</span></span><span style=\"font-weight: bold\">:</span></p>\n<ul>\n<li><span>ビジネス関連の学位、経験</span></li>\n<li><span>金融業界でのカスタマーサービス</span>/<span>サポート経験があれば尚可</span></li>\n<li><span>カスタマーサービス</span>/<span>サポート経験必須</span></li>\n<li><span>勤務地</span>: <span>マレーシア支社</span></li>\n<li><span>優れた日本語の口頭及び筆記スキル</span></li>\n<li><span>柔軟なシフト勤務（</span>08:00 <span>–</span> 17:00/12:00 <span>–</span> 21:00/15:00 <span>–</span> 00:00<span>）</span></li>\n<li>英語（口頭および書面）を上手に操れることが必須です。</li>\n<li><span>複数のタスクを同時に処理できる高い適応力</span></li>\n<li><span>優れたコミュニケーション及び対人スキル</span></li>\n<li>優れたコンピュータリテラシー</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span>提供内容</span></span><span style=\"font-weight: bold\">:</span></p>\n<ul>\n<li><span>競争力のある報酬</span></li>\n<li><span>グローバルで急成長する組織での勤務</span></li>\n<li><span>フレンドリーでサポート体制のある、前向きかつプロフェッショナルな専門家チーム</span></li>\n<li><span>多文化で多様な環境</span></li>\n<li><span>フルタイム雇用</span></li>\n<li><span>年次休暇</span>: 1<span>年目</span> 17<span>日、</span>2<span>年目</span> 19<span>日、</span>3<span>年目</span> 21<span>日</span></li>\n<li><span>競争力のあるボーナス</span></li>\n<li><span>医療保険</span></li>\n<li><span>オンサイト</span>/<span>ハイブリッド勤務条件</span><br><br></li>\n<li><span>転居手当 (てんきょてあて)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span>ソーシャルメディア</span></span><span style=\"font-weight: bold\">:</span></p>\n<ul>\n<li>LinkedIn: https://www.linkedin.com/company/xscomglobal</li>\n<li>Facebook: https://www.facebook.com/xscomglobal</li>\n<li>Instagram: https://instagram.com/xscomglobal</li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span>カスタマー</span> <span>サポートのキャリアに興味があり、インターナショナルな金融業界でチャレンジしたい方は、ぜひご応募ください。お会いできることを楽しみにしています。</span></p>\n<p><br></p>\n<p>XS <span>は平等な雇用を重要視しています。多様性を尊重し、すべての従業員が受け入れられる環境づくりに取り組んでいます。</span></p>\n<p><br></p>\n<p><span>※多くのご応募をいただきますため、今後の採用ステップに関するご連絡は、候補者の方へのみとさせていただきます。ご理解の程よろしくお願い申し上げます。</span></p>\n<p><br></p>\n<p><br></p>\n<p>XS is a licensed and fast-growing multi-asset CFD broker. We are looking for a dynamic <span style=\"font-weight: bold\">Customer Support Officer -Japanese Speaking</span> to join our team of experts.</p>\n<p><br></p>\n<p>XS has received numerous awards, including \"Best Multi-Asset Broker - LATAM\" at the UF Awards LATAM 2024 in Mexico, \"Safest Broker\" at the Oman Summit Smart Vision 2024 in Oman, and \"Global Broker of the Year\" at the Traders Fair Awards 2023 in Vietnam.</p>\n<p><br></p>\n<p>At XS, we are committed to maintaining a positive, collaborative, and friendly work environment while building a solid team of high-level professionals. Join us in shaping the future of XS and unleash your potential in an environment that values ​​diversity, growth, and excellence.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Responsibilities:</span></p>\n<ul>\n<li>Respond to inquiries via live chat, email and phone</li>\n<li>Introduce financial products and services</li>\n<li>Provide advanced financial customer service</li>\n<li>Work with other departments as required</li>\n<li>Contribute to teamwork to achieve goals</li>\n<li>Consult with appropriate specialist staff as required</li>\n<li>Perform other duties as directed by manager</li>\n<li>Offer guidance and troubleshoot support to assist clients.</li>\n<li>Handle client inquiries appropriately and ensuring that high level service is provided.</li>\n<li>Identify areas for improvement and share suggestions and feedback with the team.</li>\n<li>Work with other departments as required - change to Cooperate effectively with other departments.</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Requirements:</span></p>\n<ul>\n<li>Business related degree and experience</li>\n<li>Customer service/support experience in the financial industry preferred</li>\n<li>Customer service/support experience required</li>\n<li>Location: Malaysia office</li>\n<li>Excellent verbal and written skills in Japanese</li>\n<li>Flexible shift rotation is a must. (08:00 – 17:00/12:00 – 21:00/15:00 – 00:00)</li>\n<li><span style=\"font-size: 16px\">Good command of the English language (oral and written) is a must.</span></li>\n<li>Ability to multitask and highly adaptable</li>\n<li>Excellent communication and interpersonal skills</li>\n<li><span style=\"font-size: 16px\">Excellent computer literacy</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Offers:</span></p>\n<ul>\n<li>Competitive compensation</li>\n<li>Working in a global and fast-growing organization</li>\n<li>Friendly, supportive, positive and professional team of experts</li>\n<li>Multicultural and diverse environment</li>\n<li>Full-time employment</li>\n<li>Annual leave: 17 days (1st year), 19 days (1st year), 21 days (2nd year).</li>\n<li>Competitive allowances</li>\n<li>Medical insurance</li>\n<li>Onsite/hybrid working conditions<br></li>\n<li>Relocation Allowance <br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Follow us on social media:</span></p>\n<ul>\n<li><span>LinkedIn: <a href=\"https://www.linkedin.com/company/xscomglobal\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.linkedin.com/company/xscomglobal</a></span></li>\n<li><span>Facebook: <a href=\"https://www.facebook.com/xscomglobal\" target=\"_blank\" rel=\"noopener noreferrer\">https://www.facebook.com/xscomglobal</a></span></li>\n<li><span>Instagram: <a href=\"https://instagram.com/xscomglobal\" target=\"_blank\" rel=\"noopener noreferrer\">https://instagram.com/xscomglobal</a><a href=\"https://instagram.com/xscomglobal\" target=\"_blank\" rel=\"noopener noreferrer\"></a></span></li>\n</ul>\n<p><br></p>\n<p><span>If you have a passion for Customer Support, and are eager to contribute to a dynamic team, don't hesitate to apply today! We're excited to review your application.</span></p>\n<p><br></p>\n<p><span>XS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p>\n<p><br></p>\n<p><span>Note: We wish to thank all applicants for their interest, however, due to the high number of applications, only shortlisted candidates will be contacted.</span></p>",
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