Customer Service Representative

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  "source_hash": "a549d77e4e1b9146c53c58cc2b4daf4d76d2899743561f3672148f90e2e06755",
  "last_changed_at": "2026-05-30T05:53:49.532Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Hamilton, 3210, New Zealand",
    "city": "Hamilton",
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    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:23:23.393Z",
  "launch_scope": {
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    "included": true,
    "location": {
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{
  "list_job": {
    "id": "118",
    "isRemote": null,
    "location": {
      "city": "Hamilton",
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
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      "province": null
    },
    "departmentId": "18674",
    "locationType": "0",
    "jobOpeningName": "Customer Service Representative",
    "departmentLabel": "Chartwell",
    "employmentStatusLabel": "Part Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Hamilton",
      "state": null,
      "postalCode": "3210",
      "addressCountry": "New Zealand"
    },
    "datePosted": "2026-03-20",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">The role – Customer Service Representative</span></p>\n<p><br><br></p>\n<p>Based at the Customer Service Desk in Chartwell Shopping Centre, the key purpose of the Customer Service role is to promote the professional image of the Centre by providing excellent customer service to both our shoppers and our retailers.</p>\n<p><br></p>\n<p>We are looking for someone <span style=\"font-weight: bold\">confident, friendly, outgoing and who really cares about helping people</span>.</p>\n<p><br></p>\n<p>Ideally, you will be <span style=\"font-weight: bold\">self-motivated, have a willingness to work alone and in a team environment and have excellent communication skills</span>.</p>\n<p><br></p>\n<p>Previous experience in a customer service or a people-based role is preferred. Computer literacy and previous computer experience would be beneficial. Retail point of sale and cash handling skills would be advantageous.  </p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">The workdays are outlined below:</span></p>\n<p>Permanent Part-Time:</p>\n<p>Every Thursday 5.15pm am to 9.15pm - 4 hours</p>\n<p><br></p>\n<p><span style=\"color: rgb(20, 19, 19); font-size: 12pt; font-weight: bold\">The purpose of the Job</span></p>\n<p><span style=\"color: rgb(20, 19, 19); font-size: 12pt\">In the role you will be an ambassador for the Centre and be responsible for providing exceptional service to customers, retailers and contractors to enhance the overall performance of the Centre. You will also assist the Marketing Manager and Marketing Assistant with support in implementing a variety of marketing initiatives.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\">Outcomes I am responsible for </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Establishing customer/visitor needs and ensuring that staff are advised, and visitors managed appropriately</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">General understanding of the area </span><span style=\"color: rgb(20, 19, 19)\">in order to</span><span style=\"color: rgb(20, 19, 19)\"> provide up to date information to customers</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Liaise with Security/Cleaner/Maintenance and act when necessary</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">At times assist with the marketing activities, such as Little Mornings, school holiday activations, events, or promotional giveaways, by handing out prizes or by working at the activities.</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Be informed on all marketing activities in the centre </span><span style=\"color: rgb(20, 19, 19)\">in order to</span><span style=\"color: rgb(20, 19, 19)\"> provide customers with correct and up to date information</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Collaborate with internal and external teams to improve centre performance by contributing to the implementation of Centre initiatives</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Actively report all near misses, safety observations and accidents</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Follow safety instructions and challenge procedures and processes that appear unsafe</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Work in a manner that never compromises safety to self or anyone else</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Undergo safety training relevant to role</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Comply with any safety requirements for specific role</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Form relationships with our retailers and assist with gathering monthly sales report feedback</span></span><br></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"color: rgb(20, 19, 19); font-size: 12pt; font-weight: bold\">What a typical day might look like </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Timely response to queries from customers in person and/or by telephone. Dealing with enquiries/requests where possible, and take messages and pass on to appropriate persons as necessary</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Manage and provide mobility equipment service to disabled/elderly customers</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Selling of Centre gift cards</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Make PA announcements as required</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Balance cash register accurately and on time</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Provide support to ensure that the daily operation of the Customer Service desk is running smoothly throughout the day and ensure that the work area is kept in a clean and professional manner</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Maintain general office procedures as instructed at start up and end of day and ensure other various tasks that occur throughout the day are handled accordingly and prioritised effectively</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Collect and log lost and found items</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Drive membership of the Kids Club and VIP database and proactively manage the databases to maintain their accuracy </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Other general duties as required to ensure smooth operations of the Customer Service Kiosk</span></span><br></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"color: rgb(20, 19, 19); font-size: 12pt; font-weight: bold\">Key skills relevant to the role</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">You </span><span style=\"color: rgb(20, 19, 19)\">see clients/ customers and stakeholders as paramount and work to anticipate their needs and ensure their satisfaction </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">You interact confidently with others, build strong relationships through mutual respect, questioning and listening skills </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">You are a perceptive individual with strong listening and communication skills</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">You plan your work tasks and priorities, and ensure efficient and productive use of time to achieve objectives</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">You take an active role in the team, contributing ideas and encouraging others. You contribute towards team objectives </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">You succeed personally and professionally through the application of a positive, solution-focused approach to adversity, disappointment and challenging situations</span></span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"color: rgb(20, 19, 19); font-size: 12pt; font-weight: bold\">Role specific experience</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Customer Service experience </span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Experience with a Shopping Centre environment is ideal, but not essential</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Basic Word and Excel skills are beneficial</span></span></li>\n</ul>\n<p><span style=\"font-size: 12pt\"><br></span></p>\n<p><span style=\"color: rgb(20, 19, 19); font-size: 12pt; font-weight: bold\">Strategic Fit</span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(20, 19, 19)\">Stride aims to deliver the best returns through the best people and the best places. Providing exceptional customer service will be a core part of your contribution to the wider Stride strategy. <br><br></span><span style=\"font-weight: bold\"><span style=\"color: rgb(20, 19, 19)\">Stride Values</span></span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"color: rgb(20, 19, 19)\">Nimble performer:</span></span><span style=\"color: rgb(20, 19, 19)\">  You convert challenges into growth opportunities.  You take responsibility and ownership of the role. You learn from mistakes, review approach and outcomes for continuous personal improvement</span></span><br></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"color: rgb(20, 19, 19)\">Fresh Thinker:</span></span><span style=\"color: rgb(20, 19, 19)\">  You look beyond the job at hand and continuously seek new avenues for growth and value add</span></span><br></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"color: rgb(20, 19, 19)\">Discipline-driven:</span></span><span style=\"color: rgb(20, 19, 19)\">  You assess and implement quality answers and actions promptly based on a deep centre understanding</span></span><br></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><span style=\"color: rgb(20, 19, 19)\">People Centred:</span></span><span style=\"color: rgb(20, 19, 19)\">  You build strong relationships through excellent service and drive growth by demonstrating value as a trusted partner to customers</span></span></li>\n</ul>\n<p><br>Full training will be provided to the right candidate.<br></p>\n<p><br></p>\n<p><span style=\"color: rgb(20, 19, 19); font-size: 12pt\"><span style=\"color: rgb(56, 49, 47); font-weight: bold\">The above job description is not intended to be limiting – rather to give an outline of essential duties of the position that may change from time to time.</span></span><span style=\"color: rgb(20, 19, 19); font-size: 12pt\"><br></span></p>\n<p><br><span style=\"font-weight: bold\">If you believe you possess the character and attributes to be successful and you're interested in the role, please copy and paste the link below into your browser to apply through our careers site!</span></p>",
    "compensation": "$23.95",
    "departmentId": "18674",
    "locationType": "0",
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    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Representative",
    "departmentLabel": "Chartwell",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://strideproperty.bamboohr.com/careers/118",
    "employmentStatusLabel": "Part Time"
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}