Eviction Manager

Evergreen Residential is a high growth Real Estate Company and institutional investment platform in the single-family residential ('SFR') and build-to-rent (“BTR”) sectors. We are committed to changing the way investors own and manage SFR homes, and to building a modern way to deliver the data, tools and services that enable our clients to invest in the world’s largest asset class at scale. Our team is collaborative, open-minded and curious. Transparency is a core value, we speak our minds, are responsible for our actions and celebrate our wins. We are serious about our business, but we don't take ourselves too seriously. We offer a flexible, empowering culture, competitive compensation and benefits, and the opportunity to work with and learn from industry pioneers and experts. If you are self-motivated and mission driven with a ‘can do’ mindset and see solutions where others may see problems, come and grow with us! Overview: With a rapidly scaling property portfolio we are seeking an experienced property management professional to lead our eviction function. In this highly visible and operationally critical role, you will be responsible for managing the end-to-end eviction lifecycle—from legal filing through resolution—across a multi-state portfolio. The role requires a firm command of landlord-tenant law, strong cross-functional coordination skills, and the ability to manage both a specialist team and a network of outside legal counsel with precision and accountability. This position is based in our office in Charlotte, NC with a 5-days in office schedule. This position includes, but is not limited to, the following responsibilities : Team Leadership & Oversight Recruit, develop, and manage a team of Evictions Specialists across assigned markets, drive performance through clear expectations, coaching, and accountability. Ensure appropriate market coverage, workload distribution, and specialist proficiency across the full eviction lifecycle. Build and maintain a high-performance team culture grounded in urgency, accuracy, and process discipline. Evictions Operations & Legal Coordination Oversee the full eviction pipeline—from delinquency escalation and legal filing through hearing, judgment, and possession—ensuring timely and accurate progression at every stage. Manage relationships with outside legal counsel across multiple markets, including monitoring attorney performance, coordinating hearing schedules, and ensuring case quality. Partner with Collections, Asset Management, and other Property Management Operations teams to manage case escalations, account status, and post-eviction resolution workflows. Oversee occupancy verification activities and ensure findings are accurately reflected in case status and reporting. Compliance & Risk Management Ensure all eviction activities comply with applicable federal, state, and local landlord-tenant laws, court procedures, and fair housing requirements across a geographically diverse portfolio. Manage counterclaim responses and legal challenges in coordination with outside counsel and internal legal resources. Identify and escalate emerging legal, regulatory, or operational risks; develop protocols to mitigate exposure. Process Development & SOPs Own the development, documentation, and continuous improvement of eviction-related standard operating procedures across all markets, case types, and workflows. Drive process consistency and quality control across the team, ensuring SOPs are current, accessible, and operationalized. Evaluate and recommend tooling, workflow, and system improvements that increase throughput and reduce cycle times. Reporting & Analytics Own evictions reporting for internal leadership and external investors, including pipeline metrics, cycle time analysis, resolution outcomes, and portfolio-level trend data. Monitor eviction rates, case aging, legal spend, and resolution patterns; identify variances and surface actionable insights. Support investor reporting requirements with accurate, well-structured data and narrative as needed. Other duties as assigned by leadership. Qualifications and Experience 5+ years of experience in evictions, property management, or residential legal operations, with 2+ years in a supervisory role Experience in single-family rentals strongly preferred; multifamily experience considered Working knowledge of landlord-tenant law, eviction court procedures, and fair housing requirements across multiple states Demonstrated ability to manage outside legal counsel relationships and hold vendors accountable to performance standards Proficiency in property management software (Yardi, RealPage, AppFolio, or similar) and the Microsoft Office Suite Strong organizational and process management skills with the ability to manage high case volumes across multiple markets simultaneously Key Competencies Operationally rigorous with a strong command of process design, documentation, and execution Effective cross-functional communicator—able to translate legal and operational complexity for leadership, investors, and internal partners Decisive and accountable, with a track record of driving results in high-volume, deadline-driven environments Analytical thinker with the ability to interpret pipeline data and translate findings into operational recommendations Adaptable and solutions-oriented in a dynamic, fast-scaling environment Please do not rely on compensation estimates for our jobs that are posted on sites other than our direct website as these may be misleading. About Evergreen Residential Founded in 2021, Evergreen Residential is a full-service SFR platform leveraging proven operational practices and the latest technological advances to optimize investor returns and achieve positive outcomes for our residents and the communities in which we operate. We offer a full suite of services, including Investment Management, Asset Origination, and Advisory Services. The firm is headquartered in Dallas with offices in New York City. The leadership team has extensive experience dating back to the early institutionalization of SFR and unrivaled depth of experience in the complete asset life cycle. We are built to withstand changing market conditions, and our business produces resilient, predictable cash flows and margins. We are committed to charting new paths and using data to achieve best-in-class results. Our business is evergreen. Beyond financial returns, the Company is committed to measurable impact objectives. We believe that inclusive and equitable management, environmentally sustainable long-term strategies, and resident-focused policies are good business - for our residents, our investors, and our team. We are committed to using environmentally sustainable practices and empowering our residents to improve their financial health. Our cornerstone values - Accountability, Transparency and Partnership - are built on a foundation of Integrity and provide the roadmap for our daily actions, interactions and decisions. Equal Opportunities and Other Employment Statements We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We take pride in being an equal opportunity employer and seek to create a welcoming environment based on mutual respect, and to recruit, develop and retain the most talented people from a diverse candidate pool. All employment decisions shall be made without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other basis as protected by federal, state, or local law.

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