Home › Companies › 015bb2e8 9701 4648 Aa4d D1bc67d026eb 19000101 000001 › Customer Care Representative Part-Time (Bank) / Req #1174 onsite
Customer Care Representative Part-Time (Bank) / Req #1174 onsite
015bb2e8 9701 4648 Aa4d D1bc67d026eb 19000101 000001 · Springvale, ME, US, Springvale, ME · On Site · Active · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 015bb2e8 9701 4648 Aa4d D1bc67d026eb 19000101 000001 |
| Title | Customer Care Representative Part-Time (Bank) / Req #1174 onsite |
| Normalized title | - |
| Department / team | - |
| Location | Springvale, ME, United States |
| Work model | On Site |
| Employment type | Part Time |
| Salary | - |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2026-05-13 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 015bb2e8 9701 4648 Aa4d D1bc67d026eb 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Springvale. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 015bb2e8 9701 4648 Aa4d D1bc67d026eb 19000101 000001 |
| Source | 8e10f768-7073-46dc-8814-f1c47bc1ed96 |
| ATS provider | ADP Workforce Now Recruiting |
Description
Customer Care Representative / Part-Time
Department: Customer Care (Call Center)
Reports to: Customer Care Assistant Manager
Status: Part-Time / Non- Exempt / On-site Only
Location(s): Springvale, ME
Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.
Summary for Customer Care Representative / Part Time:
Working within established operational policies, procedures and protocols, the customer care Representative will provide an exceptional experience to customers contacting the bank via phone, email, chat, text, or other communication methods. The incumbent will be proficient in the servicing of all products and services the bank offers. The Customer Care Representative will effectively analyze customer situations and determine an appropriate solution and response, taking ownership of the customer connection and following through until resolution. This position supports the delivery of digital banking solutions to customers and first-line support for employee system access, including implementation, training, and monitoring of systems.
Job Requirements for Customer Care Representative / Part-Time:
A minimum of two years’ experience in customer sales/service or another front-line banking or financial services position is preferred. Excellent customer service skills Excellent written and verbal communication skills Ability to work independently as well as with a variety of people in a team environment. Adapts easily to change and can effectively handle multiple tasks. In-depth knowledge and understanding of various financial products and services. Strong organizational, technical, and interpersonal skills Ability to multitask, adapt well to variety and change, and perform well when busy. Must be a self-starter and goal driven.
Specific Job Functions for Customer Care Representative Part-Time:
Promote strong and lasting customer relationships by providing exceptional service in an efficient and highly professional manner. Resolve the needs of the customer on the first contact whenever possible. Effectively communicate with customers via phone, email, chat, and mail. Maintain in-depth knowledge of all products and services. Provide support to customers and frontline employees for all digital banking solutions. Proactively engage customers to uncover needs, recommend appropriate solutions and refer or close sales opportunities. Investigate and resolve a wide variety of requests and follow through to resolution. Provide system access support and a resource for Windows, Horizon Core, and other internal systems for bank employees. Perform various maintenance, verification, or other duties to support other departments. Support new or upgrades to existing digital solutions, software, or hardware. Make outbound contact for follow up on account issues, notifications of service outages or fraud, new account onboarding, or campaigns. Monitor digital banking transactions for suspicious activity using established reporting and software. Assist customers & bank staff with ATM & Debit cards, including card reorders, limit increases and PIN re-sets. Maintain card inventory for the bank, track lost cards and analyze all returned mail. Manage the card dispute process & card compromise events (Reg E). Assist in the implementation of new digital banking products and services, which may involve training others. Maintain the online new account process, ensuring compliance with all necessary regulations. Provide expertise in general technology and software used by the bank. Compile reports or data for Customer Care reporting or other departments as needed. Perform all other duties as required.
This Job Description for the Part-Time Customer Care Representative describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.
Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.
Full job record
| Job ID | 3674190bb5920fdb400ea4461b39ee3433803f4a |
| Org ID | 4f628edb-c785-461d-bf2c-a850dbff4165 |
| Source ID | 8e10f768-7073-46dc-8814-f1c47bc1ed96 |
| Board ID | 8e10f768-7073-46dc-8814-f1c47bc1ed96 |
| Provider | adp_workforcenow |
| Provider Job Key | 563891 |
| Title | Customer Care Representative Part-Time (Bank) / Req #1174 onsite |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Springvale, ME, US, Springvale, ME |
| Department | — |
| Team | — |
| Employment Type | part_time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | ME |
| City | Springvale |
| Salary Raw | — |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=015bb2e8-9701-4648-aa4d-d1bc67d026eb&ccId=19000101_000001&lang=en_US&type=JS&jobId=563891&jwId=9201816150396_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=015bb2e8-9701-4648-aa4d-d1bc67d026eb&ccId=19000101_000001&lang=en_US&type=JS&jobId=563891&jwId=9201816150396_1 |
| First Seen At | 2026-05-31 18:42:57Z |
| Last Seen At | 2026-06-06 12:16:53Z |
| Last Checked At | 2026-06-06 12:16:53Z |
| Last Changed At | 2026-06-06 12:16:53Z |
| Inactive At | — |
| Source Posted At | 2026-05-13 20:49:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=015bb2e8-9701-4648-aa4d-d1bc67d026eb|19000101_000001/date=2026-06-06/2026-06-06T12-16-53-117Z-acebe95950cb75feac7da47ed5a3d54dd382ee1d4e3e06cba6f3def7cd0eb88d.json |
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\" alt=\"A logo for a companyDescription automatically generated\" class=\"fr-fic fr-dii\"></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'> </span><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Customer Care Representative / Part-Time</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'> </span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;vertical-align:baseline;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;border:none windowtext 1.0pt;padding:0in;'>Department: </span></strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>Customer Care (Call Center)<br> <strong><span style=\"border:none windowtext 1.0pt;padding:0in;\">Reports to: </span></strong>Customer Care Assistant Manager<br> <strong><span style=\"border:none windowtext 1.0pt;padding:0in;\">Status: </span></strong><span style=\"border:none windowtext 1.0pt;padding:0in;\">Part-Time /<strong> </strong></span>Non- Exempt / On-site Only<br> <strong><span style=\"border:none windowtext 1.0pt;padding:0in;\">Location(s): </span></strong>Springvale, ME </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;vertical-align:baseline;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:black;background:white;'>Partners Bank</span></strong><span style='font-size:13px;line-height:107%;font-family:\"Arial\",sans-serif;'> is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;vertical-align:baseline;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;vertical-align:baseline;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;border:none windowtext 1.0pt;padding:0in;'>Summary for Customer Care Representative / Part Time:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Working within established operational policies, procedures and protocols, the customer care Representative will provide an exceptional experience to customers contacting the bank via phone, email, chat, text, or other communication methods. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>The incumbent will be proficient in the servicing of all products and services the bank offers. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>The Customer Care Representative will effectively analyze customer situations and determine an appropriate solution and response, taking ownership of the customer connection and following through until resolution. </span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>This position supports the delivery of digital banking solutions to customers and first-line support for employee system access, including implementation, training, and monitoring of systems.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;vertical-align:baseline;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;vertical-align:baseline;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;border:none windowtext 1.0pt;padding:0in;'>Job Requirements for Customer Care Representative / Part-Time:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>A minimum of two years’ experience in customer sales/service or another front-line banking or financial services position is preferred.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Excellent customer service skills</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Excellent written and verbal communication skills</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Ability to work independently as well as with a variety of people in a team environment.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Adapts easily to change and can effectively handle multiple tasks.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>In-depth knowledge and understanding of various financial products and services.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Strong organizational, technical, and interpersonal skills</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Ability to multitask, adapt well to variety and change, and perform well when busy.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Must be a self-starter and goal driven.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;vertical-align:baseline;'><strong><span style='font-size:13px;font-family:\"Arial\",sans-serif;border:none windowtext 1.0pt;padding:0in;'>Specific Job Functions for Customer Care Representative Part-Time:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 12.5px;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Promote strong and lasting customer relationships by providing exceptional service in an efficient and highly professional manner. Resolve the needs of the customer on the first contact whenever possible.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Effectively communicate with customers via phone, email, chat, and mail.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Maintain in-depth knowledge of all products and services.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Provide support to customers and frontline employees for all digital banking solutions.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Proactively engage customers to uncover needs, recommend appropriate solutions and refer or close sales opportunities.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Investigate and resolve a wide variety of requests and follow through to resolution.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Provide system access support and a resource for Windows, Horizon Core, and other internal systems for bank employees.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Perform various maintenance, verification, or other duties to support other departments.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Support new or upgrades to existing digital solutions, software, or hardware.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Make outbound contact for follow up on account issues, notifications of service outages or fraud, new account onboarding, or campaigns.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Monitor digital banking transactions for suspicious activity using established reporting and software.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Assist customers & bank staff with ATM & Debit cards, including card reorders, limit increases and PIN re-sets. Maintain card inventory for the bank, track lost cards and analyze all returned mail.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Manage the card dispute process & card compromise events (Reg E).</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Assist in the implementation of new digital banking products and services, which may involve training others.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Maintain the online new account process, ensuring compliance with all necessary regulations.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Provide expertise in general technology and software used by the bank.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Compile reports or data for Customer Care reporting or other departments as needed.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Arial\",sans-serif;font-size:13px;'>Perform all other duties as required.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;vertical-align:baseline;'><em><span style='font-size:13px;font-family:\"Arial\",sans-serif;'>This Job Description for the Part-Time Customer Care Representative describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;vertical-align:baseline;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;vertical-align:baseline;'><em><span style='font-size:13px;font-family:\"Arial\",sans-serif;color:black;'>Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job.</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:13px;font-family:\"Arial\",sans-serif;'> </span></p></div>\n",
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