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IT Infrastructure Manager - EMBREY Headquarters

1085a666 F1d5 4967 Abe0 9e3a3aa06be0 19000101 000001 · EDC - Embrey HQ, San Antonio, TX, US, San Antonio, TX · Hybrid · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company1085a666 F1d5 4967 Abe0 9e3a3aa06be0 19000101 000001
TitleIT Infrastructure Manager - EMBREY Headquarters
Normalized title-
Department / team-
LocationEDC - Embrey, TX, United States
Work modelHybrid / Hybrid
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-21 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 1085a666 F1d5 4967 Abe0 9e3a3aa06be0 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in EDC - Embrey.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company1085a666 F1d5 4967 Abe0 9e3a3aa06be0 19000101 000001
Source6d9d574b-346d-41e8-921b-8260859da3ae
ATS providerADP Workforce Now Recruiting

Description

Experience The EMBREY Way by joining our dynamic IT team as an IT Infrastructure Manager. The IT Infrastructure Manager is a hybrid role combining technical expertise and operational leadership to deliver secure, reliable technology services across the organization. This role oversees infrastructure, MSPs, service desk operations, and support for 60+ locations, while partnering with the business to drive performance, accountability, and a strong end-user experience . Responsibilities Own the performance, availability, and security of all infrastructure services, including cloud, network, endpoints, and collaboration platforms Oversee service desk operations (internal or outsourced), ensuring high-quality, responsive support Define and track service performance metrics (e.g., SLA attainment, first-call resolution, user satisfaction) Champion a premium support culture focused on responsiveness, communication, and user empathy Implement and mature ITIL-aligned processes (incident, problem, change, asset, and request management) Drive standardization of policies, procedures, and documentation across IT operations, ensuring alignment between IT and the business Serve as primary owner of MSP relationship, holding vendor accountable to SLAs, KPIs, and contractual obligations Ensure MSP delivers proactive, business-aligned support, not just reactive ticket resolution Proven experience managing various technical or operational projects Ability to manage competing priorities in a fast-paced environment Act as a trusted advisor to business leaders, aligning infrastructure services to business priorities Translate technical capabilities into business value, enabling productivity and growth Proactively identify opportunities to enhance user experience and operational efficiency Establish a culture of accountability, service excellence, and continuous improvement Analyze trends, root causes, and service gaps to drive systemic improvements Introduce modern practices (automation, self-service, AI-assisted support) to elevate service delivery Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience Six (6) to ten (10)+ years of progressive experience in IT infrastructure and operations, with at least three (3) years in a technical role such as Systems Administration or Systems Engineering Proven experience managing third-party managed service providers (MSPs) and vendor relationships Strong understanding of IT service management (ITSM) frameworks, with ITIL experience preferred, and knowledge of service delivery best practices Experience with Microsoft technologies, including the Microsoft ecosystem and SharePoint Familiarity with cloud platforms such as Azure and AWS Working knowledge of networking, endpoint management, and collaboration tools Required Testing Criminal and Civil Background Check, Non-DOT Testing, and Motor Vehicle Record (MVR) Position Type Salary Full-time  Fully in office Competitive pay & benefits (including healthcare & 401k) Position Location Headquarters in San Antonio, TX; Reporting: direct to Senior Vice President of Business Innovation Choose EMBREY: Join an industry-leading team where we believe our people are our most important investment. That’s why we’re committed to fostering a strong, value-driven culture through a long-term strategic focus on our team. We were recently recognized as one of the Best Places to Work by the San Antonio Business Journal, a reflection of the environment we’ve built together. By joining our team, you'll become part of an empowering workplace that values dedication, encourages growth and celebrates teamwork. Enjoy the perks of a salaried position with competitive pay and a bonus.   We have an extensive benefits package, including healthcare (medical, vision, dental), wellness activities, short and long-term disability, life and AD&D, parental leave, PTO (Paid Time Off), and a 401(k) match. Who We Are: San Antonio-based EMBREY is a vertically integrated real estate investment company that develops, builds, acquires, owns, and manages multifamily communities and commercial assets in select markets throughout the United States. With over 50 years in business, more than 6,000 units under construction, and nearly 14,400 units under management, EMBREY does more than build places to work and live. We design the experience, and together as ONE EMBREY, we deliver exceptional results. www.embrey.com Our Values: Do the Right Thing - Details Matter - Rise to the Challenge - Own it EMBREY is an equal-opportunity employer and value diversity and inclusion in our workforce. We do not discriminate based on race, color, religion, sex, national origin, age, disability or any other protected status. Our commitment is to provide a fair and inclusive hiring process. All employment is decided on the basis of qualifications, merit and business needs.

Full job record

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Board ID6d9d574b-346d-41e8-921b-8260859da3ae
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TitleIT Infrastructure Manager - EMBREY Headquarters
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Activeyes
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Remote Policyhybrid
CountryUnited States
RegionTX
CityEDC - Embrey
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First Seen At2026-05-31 18:35:56Z
Last Seen At2026-06-06 12:59:08Z
Last Checked At2026-06-06 12:59:08Z
Last Changed At2026-06-06 12:59:08Z
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Source Posted At2026-04-21 22:15:00Z
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    "requisitionDescription": "<p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;' data-pasted=\"true\"><span style=\"font-size: 14px; font-family: georgia, serif;\">Experience <em>The EMBREY Way&nbsp;</em>by joining our dynamic IT team as an <strong>IT Infrastructure Manager.</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif;\">The <strong>IT Infrastructure Manager</strong> is a hybrid role combining technical expertise and operational leadership to deliver secure, reliable technology services across the organization. This role oversees infrastructure, MSPs, service desk operations, and support for 60+ locations, while partnering with the business to drive performance, accountability, and a strong end-user experience</span><span style=\"font-family: georgia, serif; font-size: 14px;\">.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><strong>Responsibilities</strong><strong> </strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\"><span style=\"line-height: 115%;\">Own the performance, availability, and security of all infrastructure services, including cloud, network, endpoints, and collaboration platforms&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\"><span style=\"line-height: 115%;\">Oversee service desk operations (internal or outsourced), ensuring high-quality, responsive support&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\"><span style=\"line-height: 115%;\">Define and track service performance metrics (e.g., SLA attainment, first-call resolution, user satisfaction)&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\"><span style=\"line-height: 115%;\">Champion a premium support culture focused on responsiveness, communication, and user empathy&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\"><span style=\"line-height: 115%;\">Implement and mature ITIL-aligned processes (incident, problem, change, asset, and request management)&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\"><span style=\"line-height: 115%;\">Drive standardization of policies, procedures, and documentation across IT operations, ensuring alignment between IT and the business&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\"><span style=\"line-height: 115%;\">Serve as primary owner of MSP relationship, holding vendor accountable to SLAs, KPIs, and contractual obligations&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\"><span style=\"line-height: 115%;\">Ensure MSP delivers proactive, business-aligned support, not just reactive ticket resolution</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\"><span style=\"line-height: 115%;\">Proven experience managing various technical or operational projects</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\"><span style=\"line-height: 115%;\">Ability to manage competing priorities in a fast-paced environment</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\"><span style=\"line-height: 115%;\">Act as a trusted advisor to business leaders, aligning infrastructure services to business priorities&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\"><span style=\"line-height: 115%;\">Translate technical capabilities into business value, enabling productivity and growth&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\"><span style=\"line-height: 115%;\">Proactively identify opportunities to enhance user experience and operational efficiency&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\"><span style=\"line-height: 115%;\">Establish a culture of accountability, service excellence, and continuous improvement&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\"><span style=\"line-height: 115%;\">Analyze trends, root causes, and service gaps to drive systemic improvements&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\"><span style=\"line-height: 115%;\">Introduce modern practices (automation, self-service, AI-assisted support) to elevate service delivery</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:.5in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><strong>&nbsp;</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><strong>Qualifications</strong><strong> </strong></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\">Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\">Six (6) to ten (10)+ years of progressive experience in IT infrastructure and operations, with at least three (3) years in a technical role such as Systems Administration or Systems Engineering</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\">Proven experience managing third-party managed service providers (MSPs) and vendor relationships</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\">Strong understanding of IT service management (ITSM) frameworks, with ITIL experience preferred, and knowledge of service delivery best practices</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\">Experience with Microsoft technologies, including the Microsoft ecosystem and SharePoint</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\">Familiarity with cloud platforms such as Azure and AWS</li><li style=\"margin: 0in 0in 8pt; line-height: 115%; font-size: 14px; font-family: georgia, serif;\">Working knowledge of networking, endpoint management, and collaboration tools</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><strong>Required Testing</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 14px; font-family: georgia, serif;\">Criminal and Civil Background Check, Non-DOT Testing, and Motor Vehicle Record (MVR)&nbsp;</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><strong>Position Type</strong> </span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 14px; font-family: georgia, serif;\">Salary&nbsp;</li><li style=\"margin: 0in; line-height: normal; font-size: 14px; font-family: georgia, serif;\">Full-time </li><li style=\"margin: 0in; line-height: normal; font-size: 14px; font-family: georgia, serif;\">Fully in office</li><li style=\"margin: 0in; line-height: normal; font-size: 14px; font-family: georgia, serif;\">Competitive pay &amp; benefits (including healthcare &amp; 401k)&nbsp;</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><strong>Position Location</strong></span></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin: 0in; line-height: normal; font-size: 14px; font-family: georgia, serif;\">Headquarters in San Antonio, TX; Reporting: direct to Senior Vice President of Business Innovation</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><strong>Choose EMBREY:</strong><strong> </strong>   </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif;\">Join an industry-leading team where we believe our people are our most important investment. That&rsquo;s why we&rsquo;re committed to fostering a strong, value-driven culture through a long-term strategic focus on our team. We were recently recognized as one of the Best Places to Work by the San Antonio Business Journal, a reflection of the environment we&rsquo;ve built together. By joining our team, you&#39;ll become part of an empowering workplace that values dedication, encourages growth and celebrates teamwork.</span><span style=\"font-family: georgia, serif; font-size: 14px;\"> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\">  </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif;\">Enjoy the perks of a salaried position with competitive pay and a bonus.</span><span style=\"font-family: georgia, serif; font-size: 14px;\"> </span><span style=\"font-size: 14px; font-family: georgia, serif;\">&nbsp;We have an extensive benefits package, including healthcare (medical, vision, dental), wellness activities, short and long-term disability, life and AD&amp;D, parental leave, PTO (Paid Time Off), and a 401(k) match. <em> </em> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><strong>Who We Are:</strong> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif;\">San Antonio-based EMBREY is a vertically integrated real estate investment company that develops, builds, acquires, owns, and manages multifamily communities and commercial assets in select markets throughout the United States. With over 50 years in business, more than 6,000 units under construction, and nearly 14,400 units under management, EMBREY does more than build places to work and live. We design the experience, and together as ONE EMBREY, we deliver exceptional results.&nbsp;</span><span style=\"font-family: georgia, serif; font-size: 14px;\"><a href=\"http://www.embrey.com/\" target=\"_blank\" style=\"font-size: 14px;\">www.embrey.com</a></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><em> </em> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\"><strong>Our Values:</strong> </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif;\">Do the Right Thing - Details Matter - Rise to the Challenge - Own it</span><span style=\"font-family: georgia, serif; font-size: 14px;\">  </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-family: georgia, serif; font-size: 14px;\">  </span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style=\"font-size: 14px; font-family: georgia, serif;\">EMBREY is an equal-opportunity employer and value diversity and inclusion in our workforce. We do not discriminate based on race, color, religion, sex, national origin, age, disability or any other protected status. Our commitment is to provide a fair and inclusive hiring process. All employment is decided on the basis of qualifications, merit and business needs.</span><span style=\"font-family: georgia, serif; font-size: 14px;\"> </span></p>\n",
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