Bilingual Client Care Representative (Veterinary Receptionist)

{
  "content_hash": "da13194b8077dbadb6da220728eb4a9a544eee534a619da828f90381dd7ceade",
  "source_hash": "b51d564b90beb15dd15536199f5f96ba8077a9d302e815cf0669b87cad7c3cbb",
  "last_changed_at": "2026-05-30T05:58:13.820Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Elgin, Illinois, 60120-4314, United States",
    "city": "Elgin",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:21:20.242Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Elgin, Illinois, 60120-4314, United States",
      "city": "Elgin",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "49",
    "isRemote": null,
    "location": {
      "city": "Elgin",
      "state": "Illinois"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18746",
    "locationType": "0",
    "jobOpeningName": "Bilingual Client Care Representative (Veterinary Receptionist)",
    "departmentLabel": "Client Care Team",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Elgin",
      "state": "Illinois",
      "postalCode": "60120-4314",
      "addressCountry": "United States"
    },
    "datePosted": "2025-10-24",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">¿Te gustan los animales y tienes ese don de presencia, tanto por teléfono como en persona, que hace que la gente se sienta cómoda al instante? Buscamos representantes de atención al cliente bilingües (inglés/español) a tiempo completo que puedan desempeñar con igual habilidad y amabilidad las tareas de recepción y atención telefónica.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">This role goes beyond answering phones or booking appointments — it’s about creating connections. At Cobb &amp; Co, our values guide everything from how we care for clients to how we treat each other: </span><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Patient First. Client Centered. Progressive. Collaborative. Positive.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 13.999999999999998pt; font-weight: bold\">What You’ll Do</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Greeting clients and their pets in person with a welcoming, calm demeanor</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Answering calls confidently and kindly, even when things are a little hectic</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Scheduling appointments using our cloud-based software (hello, multitaskers)</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Communicating clearly and professionally in both English and Spanish</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Handling prescription refills, medical record requests, and messages between clients and the medical team</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Managing client check-ins, payments, and keeping the lobby flowing smoothly</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Keeping accurate records that reflect our high standards of care</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 13.999999999999998pt; font-weight: bold\">Who you are</span></p>\n<ul>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Required:</span><span style=\"font-family: Arial,sans-serif; font-size: 12pt\"> Bilingual in English &amp; Spanish (written + spoken)</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Required:</span><span style=\"font-family: Arial,sans-serif; font-size: 12pt\"> High school diploma or equivalent</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-weight: bold\">Required:</span><span style=\"font-family: Arial,sans-serif; font-size: 12pt\"> Minimum one year of experience working in customer service, vet med experience prefered</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">A positive attitude, high energy, and a “let’s make it happen” mindset</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Excellent communication and customer service skills</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Comfort working with phones, computers, and multitasking in a fast-paced environment</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">The ability to stay calm, kind, and clear—especially under pressure</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Reliability, attention to detail, and great follow-through</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">A desire to learn, grow, and make every client interaction a good one</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Naturally warm, upbeat, and empathetic (yes, golden retriever energy absolutely encouraged)</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">A team player who balances compassion and efficiency with ease</span></li>\n<li><span style=\"font-family: Arial,sans-serif; font-size: 12pt\">Able to sit, stand, or wear a headset for extended periods</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Why You’ll Love It Here</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Our team is talented, kind, and committed to doing good work. Our leadership is hands-on and accessible. And our clinic culture? It’s built on mutual respect, real teamwork, and a shared desire to keep getting better.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Cobb &amp; Co is a privately owned, growing small-animal practice where collaboration is real, innovation is encouraged, and integrity matters. We believe in doing the right thing — for our patients, our clients, and our team.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">If you’re ready for the next step in your career, we’d love to meet you — call us or stop by anytime.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 13.999999999999998pt; font-weight: bold\">The Nuts &amp; Bolts</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Health insurance </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Vision insurance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Dental insurance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">401k with employer match</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">PTO/vacay</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">CE opportunities/allowance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Professional dues</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Uniform allowance</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Flexible schedule</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">EAP</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 12pt\">Employee Discount</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial,sans-serif; font-size: 12pt; font-style: italic\">We are an equal opportunity employer and celebrate diversity of all kinds. </span></p>",
    "compensation": "Starting at $16/Hr",
    "departmentId": "18746",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Bilingual Client Care Representative (Veterinary Receptionist)",
    "departmentLabel": "Client Care Team",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://ccvc.bamboohr.com/careers/49",
    "employmentStatusLabel": "Full-Time"
  }
}