Customer Service Representative

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    "datePosted": "2026-05-21T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>Call Center Customer Service Representative</p>\n<p>Perfect for Trades‑Minded, Hands‑On Problem Solvers</p>\n<p> </p>\n<p>Location: Indianapolis, IN (In‑Office) Pay: $18–$22/hr (based on experience & bilingual ability) + up to $400/week in commission</p>\n<p> </p>\n<p>If you come from a trades background — or you’re the type of person who likes solving problems, staying busy, and helping people — this role is built for you.</p>\n<p>Bassett Services is growing fast, and we’re looking for driven, dependable, team‑oriented people who want a stable career with real advancement. You’ll be the first point of contact for homeowners who need help with HVAC, plumbing, or electrical issues — and your ability to stay calm, think clearly, and guide customers makes a huge impact.</p>\n<p>This isn’t a boring desk job. It’s fast‑paced, team‑driven, and perfect for someone who likes structure, challenge, and steady work.</p>\n<p> </p>\n<p>Why This Role Appeals to Trades‑Minded Professionals</p>\n<ul>\n <li>You’re helping customers with real problems, not selling random products</li>\n <li>You get to use your common sense, communication skills, and work ethic</li>\n <li>You’re part of a team that supports field technicians and keeps the operation running</li>\n <li>You get steady hours, steady pay, and steady growth</li>\n <li>You’re joining a company that values reliability, grit, and people who take pride in their work</li>\n</ul>\n<p>What We Offer</p>\n<ul>\n <li>Medical, Dental, Vision & Prescription Insurance</li>\n <li>Disability & Term Life Insurance</li>\n <li>401(k) with company match</li>\n <li>Paid Holidays</li>\n <li>Paid Time Off (PTO)</li>\n <li>Ongoing training, development, and advancement opportunities</li>\n <li>A supportive, team‑focused environment with long‑term stability</li>\n</ul>\n<p>What You’ll Do</p>\n<ul>\n <li>Answer inbound calls and help customers schedule service</li>\n <li>Assist with maintenance agreement members and new customer inquiries</li>\n <li>Listen actively, understand the issue, and guide customers to the right solution</li>\n <li>Build trust and maintain strong customer relationships</li>\n <li>Use scheduling tools and customer management software</li>\n <li>Work closely with your call center team to keep operations running smoothly</li>\n</ul>\n<p>What You Bring</p>\n<ul>\n <li>2+ years of customer service experience</li>\n <li>1+ year of call center experience</li>\n <li>Strong communication skills</li>\n <li>Comfortable using computers and learning new systems</li>\n <li>Excellent time management and organization</li>\n <li>Ability to stay focused in a fast‑paced environment</li>\n <li>Dependability, accountability, and a strong work ethic</li>\n</ul>\n<p>If you’ve ever worked in the trades — or you simply understand the value of teamwork, reliability, and helping people — you’ll fit right in.</p>\n<p> </p>\n<p>Who We Are</p>\n<p>Bassett Services blends the close‑knit feel of a small business with the growth and stability of a larger organization. We work hard, support each other, and reward people who show up, give their best, and want to grow.</p>\n<p>If you’re ready to join a company that values real‑world skills, strong character, and long‑term commitment, we’d love to meet you.</p>",
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