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Social Listening Analyst
Eicl Fa Em5 Oraclecloud Com CX 5001 · Fort Lauderdale, FL, United States; Princess Ft Lauderdale Office, Fort Lauderdale, FL, US · Hybrid · Deleted · Oracle Recruiting Cloud / Fusion HCM
Job facts
| Field | Value |
|---|---|
| Company | Eicl Fa Em5 Oraclecloud Com CX 5001 |
| Title | Social Listening Analyst |
| Normalized title | - |
| Department / team | Marketing |
| Location | Fort Lauderdale, FL, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | - |
| Status | deleted |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
| Posted / first seen | 2026-05-15 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-04 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Eicl Fa Em5 Oraclecloud Com CX 5001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Oracle Recruiting Cloud / Fusion HCM. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Fort Lauderdale. | Open |
| Department jobs | Active postings in Marketing. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Eicl Fa Em5 Oraclecloud Com CX 5001 |
| Source | 5af7cb55-8823-410e-bea6-b010a2084e44 |
| ATS provider | Oracle Recruiting Cloud / Fusion HCM |
Description
Description
One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.
We are looking to hire a Social Listening Analyst. The Social Listening Analyst serves as a subject ‑ matter expert for Princess Cruises’ social listening and digital sentiment intelligence program. This role is responsible for defining, governing, and continuously optimizing how guest conversation, sentiment, and emerging risks are identified, evaluated, and interpreted across social and digital platforms. The Social Listening Analyst exercises independent judgment to determine the materiality, relevance, and business significance of guest sentiment trends, potential reputational risks, and emerging issues, and provides strategic recommendations and advisory guidance to Social Care, Social Media, PR/Communications, Guest Services, and Brand leadership.
This role operates with a high degree of autonomy and is accountable for establishing listening standards, escalation frameworks, and reporting methodologies that inform decision ‑ making, crisis preparedness, and ongoing brand and guest ‑ experience strategy. While the role does not have direct people management responsibility, it influences cross ‑ functional teams through expertise, analysis, and governance of the social listening function.
Here’s a summary of what Princess is looking for in a Social Listening Analyst. Is this you?
Responsibilities:
Manage the strategic configuration and ongoing optimization of Princess Cruises’ enterprise social listening ecosystem, including the establishment of keywords, alerts, tagging frameworks, dashboards, and analytical methodologies used across teams to evaluate guest sentiment and reputational risk.
Maintain listening standards, escalation criteria, and materiality thresholds that determine when guest sentiment, misinformation, or emerging issues require cross ‑ functional awareness, leadership visibility, or formal response.
Serve as an internal advisor and subject ‑ matter expert to PR/Communications, Guest Services, and Operations teams by translating guest sentiment and conversation data into actionable insights, recommendations, and strategic context.
Continuously evaluate and refine listening methodologies, tools, and analytical approaches to ensure accurate, relevant, and forward ‑ looking coverage of guest conversation across global markets.
Monitor the effectiveness of escalation frameworks and listening standards, making recommendations for refinement based on evolving risk patterns, platform changes, and business needs.
Knowledge & Skills:
Scope: This role has primary responsibility for the governance, effectiveness, and continuous improvement of Princess Cruises’ social listening and digital sentiment intelligence program. The Social Listening Analyst determines how guest conversation data is structured, interpreted, and escalated to support leadership awareness, reputational risk management, and informed business decision-making. The role operates within established organizational objectives and influences multiple functions.
Problem solving: The role requires the application of independent judgment to assess complex and ambiguous information, determine the significance of emerging sentiment or reputational risks, and recommend appropriate escalation or response pathways. Problem solving involves evaluating potential business impact rather than following prescriptive procedures.
Impact: By defining listening to standards, interpreting guest sentiment, and advising on emerging risks, the Social Listening Analyst directly supports brand protection, crisis readiness, and informed decision ‑ making across Princess Cruises’ global operations.
Leadership: Leadership is demonstrated through subject ‑ matter expertise, operational ownership of the social listening function, and influence across cross ‑ functional teams through analysis, guidance, and recommendations.
For all roles:
Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
Skills: Strong time management and organizational skills
Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.
Requirements:
Bachelor’s degree or equivalent professional experience
5+ years of experience in social media customer service, social listening, content moderation, or community management
Hands-on experience using enterprise social media management and listening tools (e.g., Sprinklr, Sprout Social, or comparable platforms)
Experience monitoring, moderating, and evaluating high volumes of social conversation for large or consumer-facing brands
Experience applying moderation guidelines, escalation protocols, and brand safety standards in real-time environments
Strong written communication skills with the ability to clearly document, summarize, and escalate findings
Ability to manage multiple priorities and remain effective in fast-paced, high-volume settings• Proficiency with standard workplace collaboration tools (e.g., email, messaging platforms, reporting tools)
Proven experience using enterprise social media management and listening tools (e.g., Sprinklr, Sprout Social, or comparable platforms).
Demonstrated experience working on the frontlines of social media for a high-volume, consumer-facing brand, with direct exposure to public guest feedback, questions, complaints, and sentiment.
Experience evaluating tone, intent, and urgency of user-generated content to support moderation decisions and escalation pathways.
Travel: No or very little travel likely
Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
Physical Demands: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.
This position is classified as “Hybrid.” As a Hybrid role, it requires employees to work from a designated Princess office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays.
Princess provides comprehensive and innovative benefits to meet your needs, including:
What You Can Expect
Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Rewards & Incentives
Our Culture… Stronger Together
Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information
Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA)
Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected] .
#PCL
#LI-Hybrid
#LI-SF1
Full job record
| Job ID | 3608e7734ea2ddd91045b65226dfd5800e4f960e |
| Org ID | 8267466a-12cc-4224-a646-752c69349d9a |
| Source ID | 5af7cb55-8823-410e-bea6-b010a2084e44 |
| Board ID | 5af7cb55-8823-410e-bea6-b010a2084e44 |
| Provider | oracle_hcm |
| Provider Job Key | 13111 |
| Title | Social Listening Analyst |
| Normalized Title | — |
| Status | deleted |
| Active | no |
| Location Text | Fort Lauderdale, FL, United States; Princess Ft Lauderdale Office, Fort Lauderdale, FL, US |
| Department | Marketing |
| Team | — |
| Employment Type | full_time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | FL |
| City | Fort Lauderdale |
| Salary Raw | Description One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. We are looking to hire a Social Listening Analyst. The Social Listening Analyst serves as a subject ‑ matter expert for Princess Cruises’ social listening and digital sentiment intelligence program. This role is responsible for defining, governing, and continuously optimizing how guest conversation, sentiment, and emerging risks are identified, evaluated, and interpreted across social and digital platforms. The Social Listening Analyst exercises independent judgment to determine the materiality, relevance, and business significance of guest sentiment trends, potential reputational risks, and emerging issues, and provides strategic recommendations and advisory guidance to Social Care, Social Media, PR/Communications, Guest Services, and Brand leadership. This role operates with a high degree of autonomy and is accountable for establishing listening standards, escalation frameworks, and reporting methodologies that inform decision ‑ making, crisis preparedness, and ongoing brand and guest ‑ experience strategy. While the role does not have direct people management responsibility, it influences cross ‑ functional teams through expertise, analysis, and governance of the social listening function. Here’s a summary of what Princess is looking for in a Social Listening Analyst. Is this you? Responsibilities: Manage the strategic configuration and ongoing optimization of Princess Cruises’ enterprise social listening ecosystem, including the establishment of keywords, alerts, tagging frameworks, dashboards, and analytical methodologies used across teams to evaluate guest sentiment and reputational risk. Maintain listening standards, escalation criteria, and materiality thresholds that determine when guest sentiment, misinformation, or emerging issues require cross ‑ functional awareness, leadership visibility, or formal response. Serve as an internal advisor and subject ‑ matter expert to PR/Communications, Guest Services, and Operations teams by translating guest sentiment and conversation data into actionable insights, recommendations, and strategic context. Continuously evaluate and refine listening methodologies, tools, and analytical approaches to ensure accurate, relevant, and forward ‑ looking coverage of guest conversation across global markets. Monitor the effectiveness of escalation frameworks and listening standards, making recommendations for refinement based on evolving risk patterns, platform changes, and business needs. Knowledge & Skills: Scope: This role has primary responsibility for the governance, effectiveness, and continuous improvement of Princess Cruises’ social listening and digital sentiment intelligence program. The Social Listening Analyst determines how guest conversation data is structured, interpreted, and escalated to support leadership awareness, reputational risk management, and informed business decision-making. The role operates within established organizational objectives and influences multiple functions. Problem solving: The role requires the application of independent judgment to assess complex and ambiguous information, determine the significance of emerging sentiment or reputational risks, and recommend appropriate escalation or response pathways. Problem solving involves evaluating potential business impact rather than following prescriptive procedures. Impact: By defining listening to standards, interpreting guest sentiment, and advising on emerging risks, the Social Listening Analyst directly supports brand protection, crisis readiness, and informed decision ‑ making across Princess Cruises’ global operations. Leadership: Leadership is demonstrated through subject ‑ matter expertise, operational ownership of the social listening function, and influence across cross ‑ functional teams through analysis, guidance, and recommendations. For all roles: Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques. Skills: Strong time management and organizational skills Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks. Requirements: Bachelor’s degree or equivalent professional experience 5+ years of experience in social media customer service, social listening, content moderation, or community management Hands-on experience using enterprise social media management and listening tools (e.g., Sprinklr, Sprout Social, or comparable platforms) Experience monitoring, moderating, and evaluating high volumes of social conversation for large or consumer-facing brands Experience applying moderation guidelines, escalation protocols, and brand safety standards in real-time environments Strong written communication skills with the ability to clearly document, summarize, and escalate findings Ability to manage multiple priorities and remain effective in fast-paced, high-volume settings• Proficiency with standard workplace collaboration tools (e.g., email, messaging platforms, reporting tools) Proven experience using enterprise social media management and listening tools (e.g., Sprinklr, Sprout Social, or comparable platforms). Demonstrated experience working on the frontlines of social media for a high-volume, consumer-facing brand, with direct exposure to public guest feedback, questions, complaints, and sentiment. Experience evaluating tone, intent, and urgency of user-generated content to support moderation decisions and escalation pathways. Travel: No or very little travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands: Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations. This position is classified as “Hybrid.” As a Hybrid role, it requires employees to work from a designated Princess office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Princess provides comprehensive and innovative benefits to meet your needs, including: What You Can Expect Cruise and Travel Privileges for You and Your Family Health Benefits 401(k) Employee Stock Purchase Plan Training & Professional Development Tuition & Professional Certification Reimbursement Rewards & Incentives Our Culture… Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: princess.com/en-us/company-information Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with Disabilities Act (ADA) Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected] . #PCL #LI-Hybrid #LI-SF1 |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | week |
| Source URL | https://eicl.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_5001/job/13111 |
| Apply URL | https://eicl.fa.em5.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_5001/job/13111 |
| First Seen At | 2026-05-31 18:00:36Z |
| Last Seen At | 2026-06-04 10:32:21Z |
| Last Checked At | 2026-06-06 20:27:24Z |
| Last Changed At | 2026-06-06 20:27:24Z |
| Inactive At | 2026-06-06 20:27:24Z |
| Source Posted At | 2026-05-15 17:51:43Z |
| Source Updated At | — |
| Raw Payload Uri | s3://bluework-jobs-prod-raw-590183727216/raw/provider=oracle_hcm/board=eicl.fa.em5.oraclecloud.com|CX_5001/date=2026-06-04/2026-06-04T10-32-15-983Z-27cada1e1f0bdf5aaab269a83380b9994426e4787d8db56a9bb90b3d7dde0665.json |
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"ExternalDescriptionStr": "<p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone. </span></span></p><p style=\"margin-bottom: 0in;\"> </p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">We are looking to hire a Social Listening Analyst. The Social Listening Analyst serves as a subject</span></span><span style=\"font-family: "Cambria Math", serif;\"><span style=\"font-size: 11pt;\">‑</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">matter expert for Princess Cruises’ social listening and digital sentiment intelligence program. This role is responsible for defining, governing, and continuously optimizing how guest conversation, sentiment, and emerging risks are identified, evaluated, and interpreted across social and digital platforms. The Social Listening Analyst exercises independent judgment to determine the materiality, relevance, and business significance of guest sentiment trends, potential reputational risks, and emerging issues, and provides strategic recommendations and advisory guidance to Social Care, Social Media, PR/Communications, Guest Services, and Brand leadership.</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"> </p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">This role operates with a high degree of autonomy and is accountable for establishing listening standards, escalation frameworks, and reporting methodologies that inform decision</span></span><span style=\"font-family: "Cambria Math", serif;\"><span style=\"font-size: 11pt;\">‑</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">making, crisis preparedness, and ongoing brand and guest</span></span><span style=\"font-family: "Cambria Math", serif;\"><span style=\"font-size: 11pt;\">‑</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">experience strategy. While the role does not have direct people management responsibility, it influences cross</span></span><span style=\"font-family: "Cambria Math", serif;\"><span style=\"font-size: 11pt;\">‑</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">functional teams through expertise, analysis, and governance of the social listening function.</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"> </p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Here’s a summary of what Princess is looking for in a Social Listening Analyst. Is this you? </span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"> </span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Responsibilities:</strong> </span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Manage the strategic configuration and ongoing optimization of Princess Cruises’ enterprise social listening ecosystem, including the establishment of keywords, alerts, tagging frameworks, dashboards, and analytical methodologies used across teams to evaluate guest sentiment and reputational risk.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Maintain listening standards, escalation criteria, and materiality thresholds that determine when guest sentiment, misinformation, or emerging issues require cross</span></span><span style=\"font-family: "Cambria Math", serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">‑</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">functional awareness, leadership visibility, or formal response.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Serve as an internal advisor and subject</span></span><span style=\"font-family: "Cambria Math", serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">‑</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">matter expert to PR/Communications, Guest Services, and Operations teams by translating guest sentiment and conversation data into actionable insights, recommendations, and strategic context.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Continuously evaluate and refine listening methodologies, tools, and analytical approaches to ensure accurate, relevant, and forward</span></span><span style=\"font-family: "Cambria Math", serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">‑</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">looking coverage of guest conversation across global markets.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Monitor the effectiveness of escalation frameworks and listening standards, making recommendations for refinement based on evolving risk patterns, platform changes, and business needs.</span></span></p></li></ul><p style=\"margin-bottom: 0in;\"> </p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Knowledge & Skills:</strong></span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Scope: This role has primary responsibility for the governance, effectiveness, and continuous improvement of Princess Cruises’ social listening and digital sentiment intelligence program. The Social Listening Analyst determines how guest conversation data is structured, interpreted, and escalated to support leadership awareness, reputational risk management, and informed business decision-making. The role operates within established organizational objectives and influences multiple functions.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Problem solving: The role requires the application of independent judgment to assess complex and ambiguous information, determine the significance of emerging sentiment or reputational risks, and recommend appropriate escalation or response pathways. Problem solving involves evaluating potential business impact rather than following prescriptive procedures.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Impact: By defining listening to standards, interpreting guest sentiment, and advising on emerging risks, the Social Listening Analyst directly supports brand protection, crisis readiness, and informed decision</span></span><span style=\"font-family: "Cambria Math", serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">‑</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">making across Princess Cruises’ global operations.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Leadership: Leadership is demonstrated through subject</span></span><span style=\"font-family: "Cambria Math", serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">‑</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">matter expertise, operational ownership of the social listening function, and influence across cross</span></span><span style=\"font-family: "Cambria Math", serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">‑</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">functional teams through analysis, guidance, and recommendations.</span></span></p><p style=\"margin-bottom: 0in;\"> </p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">For all roles:</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Skills: Strong time management and organizational skills</span></span></p></li><li><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team / Demonstrated professionalism in all interactions and tasks.</span></span></p></li></ul><p style=\"margin-bottom: 0in;\"> </p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Requirements:</strong> </span></span></p><ul><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Bachelor’s degree or equivalent professional experience</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">5+ years of experience in social media customer service, social listening, content moderation, or community management</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Hands-on experience using enterprise social media management and listening tools (e.g., Sprinklr, Sprout Social, or comparable platforms)</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Experience monitoring, moderating, and evaluating high volumes of social conversation for large or consumer-facing brands</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Experience applying moderation guidelines, escalation protocols, and brand safety standards in real-time environments</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Strong written communication skills with the ability to clearly document, summarize, and escalate findings</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Ability to manage multiple priorities and remain effective in fast-paced, high-volume settings• Proficiency with standard workplace collaboration tools (e.g., email, messaging platforms, reporting tools)</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Proven experience using enterprise social media management and listening tools (e.g., Sprinklr, Sprout Social, or comparable platforms).</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Demonstrated experience working on the frontlines of social media for a high-volume, consumer-facing brand, with direct exposure to public guest feedback, questions, complaints, and sentiment.</span></span></p></li><li><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Experience evaluating tone, intent, and urgency of user-generated content to support moderation decisions and escalation pathways.</span></span></p></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\"> </p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"><u>Travel: </u></span></span><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">No or very little travel likely</span></span><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"> </span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"> </span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><u>Work Conditions:</u> </span></span><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Work primarily in a climate-controlled environment with minimal safety/health hazard potential.</span></span></p><p><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><u>Physical Demands:</u> </span></span><span style=\"color: black; font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Work beyond normal business hours or on weekends may be required occasionally to support business needs, projects, or operations.</span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"color: rgb(32, 31, 30); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">This position is classified as “Hybrid.” As a Hybrid role, it requires employees to work from a designated Princess office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. </span></span></p><p style=\"margin-bottom: 0in;\"> </p><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(32, 31, 30); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\">Princess provides comprehensive and innovative benefits to meet your needs, including:</span></span></p><p style=\"line-height: normal; margin-bottom: 0in;\"> </p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>What You Can Expect</strong> </span></span></p><ul style=\"list-style-type: disc;\"><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Cruise and Travel Privileges for You and Your Family </span></span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Health Benefits </span></span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">401(k) </span></span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Employee Stock Purchase Plan </span></span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Training & Professional Development </span></span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Tuition & Professional Certification Reimbursement </span></span></li><li style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Rewards & Incentives </span></span></li></ul><p style=\"line-height: normal; margin-bottom: 0in;\"><span style=\"color: rgb(32, 31, 30); font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt;\"> </span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Our Culture… Stronger Together</strong> </span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"> </span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: </span></span><a href=\"https://www.princess.com/en-us/company-information\" target=\"_blank\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">princess.com/en-us/company-information</span></span></a><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"> </span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"> </span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. </span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"> </span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>Americans with Disabilities Act (ADA)</strong> </span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact </span></span><a href=\"mailto:[email protected]\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">[email protected]</span></span></a><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\">. </span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"> </span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>#PCL </strong></span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>#LI-Hybrid</strong></span></span></p><p style=\"margin-bottom: 0in;\"><span style=\"font-family: Arial, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%;\"><strong>#LI-SF1</strong></span></span></p>",
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