Technical Support Engineer (Entry-Level, Cloud / Linux)

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    "datePosted": "2026-04-29",
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    "description": "<p><span style=\"font-size: 18pt\"><span style=\"font-weight: bold\">Technical Support Engineer (Entry-Level, Cloud / Linux)</span></span></p>\n<p>📍 Tokyo, Japan (Remote / Hybrid)</p>\n<p><span style=\"font-size: 18pt\"><span><br></span></span><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Start your career in infrastructure and Linux</span></span></p>\n<p><span style=\"font-size: 12pt\">Virtuozzo provides infrastructure software for AI age to service providers and enterprises worldwide. We are looking for an <span style=\"font-weight: bold\">entry-level Technical Support Engineer</span> to join our team in Japan. This role is ideal for candidates who want to build a career in <span style=\"font-weight: bold\">IT, cloud technologies, and Linux systems</span>. You will receive training and work closely with experienced engineers while supporting customers in Japan and globally.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 18pt\"><span style=\"font-weight: bold\">Responsibilities</span></span></p>\n<ul>\n<li>Provide technical support (L1/L2) to customers via ticketing systems, email, and calls</li>\n<li>Troubleshoot and resolve technical issues in collaboration with customer teams and internal engineers</li>\n<li>Support installation, configuration, and maintenance of Linux-based systems</li>\n<li>Assist in analyzing system performance and identifying issues</li>\n<li>Maintain clear and professional communication with customers following defined processes</li>\n<li>Contribute to internal and external knowledge bases and documentation</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\"><span style=\"font-weight: bold\">Requirements</span></span></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Required</span></span></p>\n<ul>\n<li>Business-level Japanese (JLPT N2/N1 or native)</li>\n<li>English: Intermediate level or higher (for internal communication)</li>\n<li>Interest in IT, cloud infrastructure, or Linux systems</li>\n<li>Basic understanding of operating systems or networking</li>\n<li>Strong communication skills and willingness to learn</li>\n</ul>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Preferred (nice to have)</span></span></p>\n<ul>\n<li>Experience with Linux (academic, personal, or professional)</li>\n<li>Basic networking knowledge</li>\n<li>Experience with troubleshooting or monitoring tools</li>\n<li>IT certifications (LPI, LPIC, Red Hat, etc.)</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\"><span style=\"font-weight: bold\">Training &amp; Career Growth</span></span></p>\n<ul>\n<li>Structured onboarding and hands-on training</li>\n<li>Mentorship from experienced engineers</li>\n<li>Mentorship from the County Manager in Japan</li>\n<li>Opportunity to deepen knowledge in <span style=\"font-weight: bold\">Linux, cloud infrastructure, and virtualization</span></li>\n<li>Support for professional certifications (LPI, Red Hat, etc.)</li>\n<li>Clear path to grow into advanced technical or engineering roles</li>\n<li>Please make sure you send a resume written in English, so our team can read it fully</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Compensation &amp; Benefits</span></span></p>\n<ul>\n<li>Competitive salary (¥4,800,000 – ¥6,500,000 JPY, depending on experience)</li>\n<li>Remote/hybrid work environment<br></li>\n<li>Health insurance and standard benefits</li>\n<li>Professional development support</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Who This Role Is For</span></span></p>\n<ul>\n<li>Candidates starting or early in their IT career</li>\n<li>Individuals motivated to grow into <span style=\"font-weight: bold\">Linux and cloud specialists</span></li>\n<li>People who enjoy problem-solving and helping customers</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt\"><span style=\"font-weight: bold\">Working Conditions</span></span></p>\n<ul>\n<li>Standard business hours (with occasional support coverage if needed)</li>\n<li>Collaboration with global teams<br></li>\n</ul>",
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